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Food, Beverages & Tobacco

Primo Water

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202 reviews

3.9202 reviews
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About Primo Water

Data updated
Website
water.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
96% (49/51)
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About this business

Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.

Written by the business, not verified by us.

Is Primo Water legit?

Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.

Auto-generated from all reviews of this business. For reference only.

What people say

happy customer

Good service, friendly delivery guy, always lets us know that the water is here instead of just dropping it off, and helps us put it inside the door NICE sense we are retired, and this really helps. Thanks

Reply from Primo Water2026-06-30

Hi there. We are happy to hear that you consistently receive good service and that our team meets your expectations.

The convenience is why I like it

The convenience is why I like it, but the order is not always filled accurately. For example this last order was for 2 (I doubled checked it) but I was given 3 bottles. This means I will likely need to cancel the next delivery. It would be nice if it was more automatic and I didn't need to stay so on top of it.

Reply from Primo Water2026-06-29

Hello Eric. We're sorry to hear about your experience, and we'd like to look into this further. We've located your account details and our team will be in contact to follow up soon.

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