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Food, Beverages & Tobacco

Primo Water

ClaimedCollecting reviews

202 reviews

3.9202 reviews
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About Primo Water

Data updated
Website
water.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
96% (49/51)
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water.com

About this business

Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.

Written by the business, not verified by us.

Is Primo Water legit?

Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.

Auto-generated from all reviews of this business. For reference only.

What people say

F
Frances molinaUnited States · 1 review · Verified · Experienced 2026-06-23 ·

Excellent service

I love having Primo service. Consistent timely and quality service is appreciated . The only thing I have difficulty with is when I have to skip service. Maybe it's due to not knowing how to access the correct app. I'm working on it. Thank you 🙂

Reply from Primo Water2026-06-30

Hello Frances! We're happy to hear you're content with your service. We'll continue to do our best to support you! If you have any difficulties with setting up orders, you can reach out to us at [email protected] and reference your review so we can assist.

O
Owens Corning Asphalt TechUnited States · 1 review · Verified · Experienced 2026-06-23 ·

Keep up the good work

I have been very pleased with the certain service techs- the young man actually rotated the water bottles - I appreciated him being proactive. Online system is much improved from the historical way orders had been processed (the stories I have heard).

Reply from Primo Water2026-06-30

Hi there. We're so glad to hear you've been pleased with our service technicians and their proactive approach! We'll be sure to share your appreciation with our team.

S
Stephen ShedroffUnited States · 2 reviews · Verified · Experienced 2026-06-23 ·

No problems with delivery and water…

No problems with delivery and water quality is quite good. However, changing delivery dates on multiple occasions has been aggravating. Also, I don't understand the billing process and will be contacting company about that.

Reply from Primo Water2026-06-30

Hello Stephen, we're sorry to hear about this and we'd like to look into this further. We've located your account details and our team will be in contact to assist.

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