Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Written by the business, not verified by us.Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.
Auto-generated from all reviews of this business. For reference only.Absolutely terrible customer service. It is impossible to get a human to speak with for any issue .. Can't even get our company name correct after numerous attempts to have it updated.
Hello there. We're very sorry to hear about this, and know that this is not the experience we wish to provide. We've located your account information and our team will be in contact to assist.
Hey Kathy! We appreciate your five star review. We'll continue to do our best to support you!
Hello Pam! We're always happy to be there for you. Thank you for sharing your five star review!
Our delivery person is always friendly, accommodating and ontime! We appreciate the great service.
Hi! We're proud to hear our team has made every delivery a great one. Thank you for your five star review!
Hi! We're happy to make your delivery process easy. We appreciate you sharing your positive review!
Excellent customer service and delivery techs
Hello! We love to hear we can provide a positive experience for you. We'll continue to do our best to support you!
Our water delivery is always on time.
Hello! We're always happy to provide timely service to you. We appreciate your positive review!
Outstanding delivery and customer service
Hello there! We're happy to provide a positive delivery experience. We thank you for your five star review!
We love our delivery person. Very upbeat and always has a smile on his face. Such a pleasant attitude. We would prefer to have our delivery days back to Thursdays though. However we don't want to change our driver.
Hello Lynda! We love to hear our team has made your delivery experiences so positive. We appreciate you sharing your feedback!
Hello! We're so happy we can be service you can depend on. We appreciate you sharing your five star review!
Our delivery guy is fabulous. He is friendly, kind, helpful, professional and he is the reason we stay with Primo.
Hello! We love to hear our team can provide such a wonderful experience for you. We'll continue to do our best to support you!
Hello there! We're happy to provide consistent delivery service for you. Thank you for your five star review!
Hi! We're happy to hear your deliveries have been timely. We thank you for your five star review!
Very good service
Hello there! We're glad to hear you're satisfied with your service. We appreciate you sharing your five star review!
Hello! We love to hear you're enjoying your service with us. Thank you for sharing your positive review!
What I love most was the kindness of the delivery service. Following of instructions given is very impressive.
Hello Barbara! We love to hear our team has provided a positive delivery experience. We'll continue to do our best to support you and your needs!
Hello! We're happy to hear you're satisfied with your service. We appreciate you sharing your five star review!
My driver is friendly
Hi Jen! We're pleased to hear our team has made your experience great. We appreciate your kind review!
Hello Mary! We're happy to hear you're enjoying your service. Thank you for your five star review!
Delivery person on time and professional. contact from the company on delivery time and receiving invoice is excellent!
Hello there! We're happy you're enjoying your experience with us. We appreciate you sharing your kind review!
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