Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Written by the business, not verified by us.Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.
Auto-generated from all reviews of this business. For reference only.A few weeks ago I asked for 3 bottles to be delivered but I only got 2. I want 3 left at my door
Hi Morgan. We're sorry to hear about the frustration you experienced with your delivery. We've located your account and will be reaching out to you directly to discuss your experience resolve your concern. We appreciate your patience.
Great, no problems
Hi Dillon! We're glad to hear everything's been going well. Thanks for leaving us a review!
They picked up 2 empty bottles and left none.
Hello there, we're sorry to hear about this. We'd like to look into this further and make things right. We've located your account information and our team will be in contact soon.
Cost is a little high but service is great
Hi Regge. We appreciate your feedback. We are glad our service met your expectations.
Delivery early bottles near my door. Thank you.
Hi there! We're happy to bring you hydration to your doorstep. We'll continue to do our best to support you!
Water scheduled days are on time. Drivers are friendly and professional, eager to please their customers. Water quality is great refreshing.
Hello! We're so happy to hear you've had a positive experience with us. Thank you for your kind five star review!
Hi there! We're pleased to hear you're happy with your service. We thank you for your five star review!
Hi Marc! We love to hear you're satisfied with your service. We appreciate your five star review!
Hi Randy! We're happy to hear you're enjoying your delivery service. Thank you for your five star review!
There was an error on my delivery, but it was quickly corrected and my water was delivered. This experience made me happy, I would recommend your company to everyone I know. Thanks again.
Hi there! We're happy to hear we could assist with this issue, and that your delivery was resolved swiftly. We're always here to support you and your needs. Thank you for your kind review!
Hi! We're proud to provide timely service to you. We thank you for your positive five star review!
Very polite and helpful delivery man. Professional service.
Hello Janice! We're glad our team has been helpful for your deliveries. We appreciate you sharing your positive review!
I got what I order and deliver where it needs to be
Hello Carol! We love to hear you're satisfied with your delivery. We thank you for your five star review!
Hello! We're always happy to keep you in the loop. We'll continue to do our best to support you!
Delivery punctual. Courtesy service.
Hello there. We're pleased to hear you're enjoying your deliveries with us. Thank you for your five star review!
I went to work. I came home. My water was there in its’ spot, no leaks. Excellent. Delicious. Thank you.
Hello Betty! We're so happy to hear your delivery went smoothly. We appreciate you sharing your kind review!
Ease in ordering. Quick processing and delivery.
Hello! We're happy to make your delivery process easy and efficient. We appreciate your positive five star review!
Hi Theresa. We appreciate your feedback on pricing, and will be sure to share it with our team.
Great service, courteous and professional.
Hello Flora! We're happy to hear you're satisfied with your service. We'll continue to do our best to support you!
On time, jugs placed exactly where specified, and the water is delicious.
Hello there! We're so happy you're enjoying your water delivery. We appreciate your positive review!
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