Delivery always on time
Reply from Primo Water2026-06-30
Hi! We're pleased to hear your deliveries have been consistent. We appreciate your positive review!
About Primo Water
Data updated- Website
- water.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 96% (49/51)
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About this business
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Written by the business, not verified by us.Is Primo Water legit?
Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.
Auto-generated from all reviews of this business. For reference only.What people say
Terrible Company... Sparkletts was way better!!
I had service through Sparkletts for 10+ years and they were great! About 2 years ago, Primo water/Ready Refresh took over Sparkletts and it has been nothing but problems. They rarely show up when they say they will. Then, I have been out of water completely for the last two months. They will come and pick up my empty bottles and not leave any new ones?? I have tried requesting water through the app, calling customer service multiple times and they keep saying they will deliver it tomorrow, or next Monday, or whatever day they want to choose to "appease" me, but the water never shows up. I was more than patient and respectful and just constantly got the run around. I cannot believe I waited two months to cancel, but Sparkletts was always so good to us, so I was trying to give this company the benefit of the doubt. I will never use them again.
Reply from Primo Water2026-06-30
Hello Shana, we're so sorry to hear about this. This is not the experience we wish to provide. Please email [email protected] referencing your review and include your account info so our team can take a closer look and assist.
Always received in a timely fashion and…
Always received in a timely fashion and helpful in case I need help carrying the bottles inside my doorway.
Reply from Primo Water2026-07-01
Hi Maria. We're happy to hear that your deliveries are always timely and that our team provides excellent service.
customer base
customer base, deliverance of water, always asking if needing more cups or water, provides excellent service
Reply from Primo Water2026-07-01
Thanks for taking the time to leave us a review, we appreciate it!
Great service !
Our guy is always on time and knows exactly what we need
Reply from Primo Water2026-07-01
Hi there. We're glad to hear that our team member is consistently punctual and understands your needs perfectly.
Reliability.
Reply from Primo Water2026-07-01
We appreciate the review!
On-time
On-time, convient, great service.
Reply from Primo Water2026-07-01
Hi there. We're so glad to hear that our service met all of your expectations. Thanks for the positive review.
Awesome company
Awesome company the drivers are always so respectful and responsible the service is always on time and really affordable
Reply from Primo Water2026-07-03
Hi Roberto. We're glad to hear that our team is respectful and responsible, and that you find our services to be consistently on time and affordable!
Long Time Customer
I have a wonderful & experienced delivery person & one of the reasons I have stayed with Hinkley/Primo since the 1980's & will continue to do so in the future! I also enjoy the benefit of Costco discounts.
Reply from Primo Water2026-07-03
Hi there. We are pleased to hear about your long-standing positive experience with our service and team.
I always enjoy Steve
I always enjoy Steve, he is a very nice man who has been with me since 2019, when I moved in. Always very kind to me, on time, clean and neat ( Today this is rare!) I think a neat employee shows their care for you & themselves. Old School, I guess, how I was taught.
Reply from Primo Water2026-07-03
Hi Marylou. We are happy to hear about your positive experience! It's wonderful to know that our team has consistently provided excellent service since 2019.
It's good to have water delivered…
It's good to have water delivered service, being that our water is contaminated here and the problem won't be fixed till 2029
Reply from Primo Water2026-07-03
Hi Chandler. We're glad our water delivery service is helpful and understand how important reliable access to clean water is.
No comment at this time
Reply from Primo Water2026-07-03
Hi Juanita. We appreciate you taking the time to share your feedback with us.
Helpful delivery driver
I happened to be outside when the delivery came and the driver asked if he could carry the new jugs somewhere other than the front porch. I really appreciated the offer to carry them into the garage for me.
Reply from Primo Water2026-07-03
Hi Barbara. We're glad to hear about the helpfulness of our team, and we'll be sure to share your appreciation with our team.
You missed two deliveries.
Reply from Primo Water2026-07-01
Hi there. We're so sorry to hear about the missed deliveries. We've located your account and will be reaching out to you directly to discuss your experience and work toward a resolution.
the person who delivers my water is the nicest delivery man a company could have hired!!!
My delivery person is one of the friendliest, happiest persons to delivery my water to my house, As for the company, I'm not happy with the "delivery fee" of $14.99 and the paper invoice fee of $6.00 for a total of $21.00 AND one 5 gallon bottle of water is $13.00. I may have to start drinking parish water for FREE.
Reply from Primo Water2026-07-03
Hi Potier. We appreciate you sharing your feedback regarding our delivery service, and are delighted to hear that our team's services exceeded your expectations. We understand your concerns about pricing, and will be sure to share it with our team.
Arrives on time
Arrives on time, bottles are put up. Thanks, Dennis!
Reply from Primo Water2026-07-03
Hi Tolbert. We're happy to hear your order arrived on time and as expected. Thank you for your positive review!
Great service
Great service, correct order delivery & on time. Thank you!
Reply from Primo Water2026-07-03
Hi Kathy. We're pleased to about your satisfaction with our services and the correct order was delivered on time.
Easy schedule and delivery on time
Easy schedule and delivery on time, easy process!
Reply from Primo Water2026-07-03
Hi Erik. We're happy to hear that you found the scheduling and delivery process easy and on time!
My delivery service is great.
Reply from Primo Water2026-07-03
Hi there. We're happy to hear that you're pleased with our delivery service!
The delivery guy Dante has an excellent…
The delivery guy Dante has an excellent interpersonal skills.
Reply from Primo Water2026-07-03
Hi there. We are happy to hear that our delivery team provided you with such a positive experience!
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