Good delivery service.
Reply from Primo Water2026-07-04
Hi Carmen. We're happy to hear about your satisfaction with our delivery services. Thanks for your feedback.
About Primo Water
Data updated- Website
- water.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 96% (49/51)
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About this business
Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Written by the business, not verified by us.Is Primo Water legit?
Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.
Auto-generated from all reviews of this business. For reference only.What people say
The service has been great
The service has been great. The driver is very helpful and responsive.
Reply from Primo Water2026-07-03
Hi Cindy. We're glad to hear about your satisfaction with our team and delivery services. Thanks for your feedback.
We bought the instruments 3 weeks back
We bought the instruments 3 weeks back, it was supposed to be delivered on Tuesday, then they postponed it Thursday, then to Friday, we called the customer care every day for information, but there was no proper reason why our order got delayed . Then on Friday, our delivery was skipped and our account was disabled, we didn't request that , and then we called the customer care agent again asking for explanation. They could not provide a reason for that and give me this ticket number promising same day delivery if we call last Tuesday, we did and they again promised us that they are going to deliver it Tuesday, but now it's almost Thursday afternoon and we still didn't received our product. I have never seen such disgusting customer service in my entire life. I wish I never came across this company. By now, I have called at least 4-5 times and talk in length, but my issues are not resolved. Stay away from them, I still didn't get my water delivered in almost a month
Reply from Primo Water2026-07-03
Hi there. Thanks for bringing this matter to our attention, and we apologize for the incredibly frustrating experience you've had with your recent order and our customer service. This is not the kind of service we hoped to provide. Please be assured that we've located your located and one of our representatives will reach out to assist you.
Great service
Great service. Great delivery driver
Reply from Primo Water2026-07-03
We're happy to hear you had a great experience with our team and service. Thanks for your positive feedback.
Nightmare
I was getting surprise charges for schedules deliveries that weren’t planned for. When I canceled my service, I asked him if I could buy the water dispenser. They said yes I bought it a month later. I had the delivery guy call me letting me know about bottle drop offs. I told him that I didn’t have service with them anymore, but they wanted their dispenser back five minutes later. I had Mike from the office. Call me telling me that they wanted their dispenser back and their water bottles back when everything was already purchased to cancel my service with them. It has been a nightmare with Primo. before deciding to get service from Primo, look at the Customer reviews first and then decide.
Reply from Primo Water2026-07-03
Hi Javier. We apologize for the frustrating experience you've had with your service and the confusion regarding the water dispenser and bottles. We understand how upsetting it is to receive unexpected charges. This is not the kind of service we hoped to provide. Please email [email protected] with your account details, and one of our representatives will reach out to assist you.
This time the Delivery Driver actually…
This time the Delivery Driver actually put the bottles of water BEHIND the two pillars, so they weren't easy too see from the street AND they were not in the direct sun all day. THANK YOU! Order and delivery was perfect. :)
Reply from Primo Water2026-07-02
Hi Jody. We're happy to hear that our delivery services met your expectations. We'll be sure to share your appreciation with our team.
Delivery on time and complete.
Reply from Primo Water2026-07-01
Hi Dennis. We're glad to hear that your delivery was on time and that everything arrived as expected.
Recent water delivery
Recent water delivery (mistakenly left me 9 bottles of water instead of none) was promptly corrected when I called to have corrected. .
Reply from Primo Water2026-07-01
Hi Millard. We're happy to hear that we promptly corrected the recent delivery error. Thanks for letting us know.
I’ve been with Hinckley/Primo since…
I’ve been with Hinckley/Primo since 1985 so I guess you can say I enjoy it. The delivery charge is expensive and it takes longer to make a payment because you posted like a week or so after I’m one that likes to pay my bills as soon as possible. Have a great Fourth of July.
Reply from Primo Water2026-07-01
Hi there. We appreciate your long-standing loyalty; and are glad to hear you enjoy our service! We understand your concerns regarding the delivery charge and are always looking for ways to improve our services. Hope you enjoy the Fourth of July celebrations!
They are always ontime and if I need to…
They are always ontime and if I need to change a delivery date it is so easy to do on the app. We will not use any other and have recommended them to many of our friends.
Reply from Primo Water2026-07-01
Thanks for sharing your thought with us, Herman! We appreciate your recommendation!
Terrible Delivery Service
The old delivery guy would put the bottles on our. Porch. The new delivery guy left them on the sidewalk. We had our empty bottles on the porch with a note and he left them. He left 3 full bottles and we were charged for 4. Too many fees, delivery fees, gas fees and service fees. We cancelled the service and found another spring water company with free delivery, no extra fees and half the price.
Reply from Primo Water2026-07-01
Hi there. We're truly sorry to hear that we failed to meet expectations. We understand how frustrating that must have been. If there is anything still unresolved with your account, please feel free to email us directly at [email protected] and we’ll be glad to review it. We appreciate the feedback, and we'll definitely share it with our team.
Order always correct
Order always correct. Delivery driver friendly and respectful. I love my water delivery.
Reply from Primo Water2026-07-01
Hi Mitchell! Thanks so much for sharing your thoughts with us! We appreciate the kind words!
Great delivery driver
Reply from Primo Water2026-06-30
Hi Rose. Thanks for your positive review. We'll be sure to share your appreciation with our team.
Never came today to pick up your…
Never came today to pick up your empties. Third time you did not do as you said.
Reply from Primo Water2026-06-30
Hi there. Thanks for bringing this matter to our attention, and we apologize for the delays and inconvenience caused. Please be assured that we've located your account, and one of our representatives will reach out to assist you.
Great service
Reply from Primo Water2026-06-30
Hi Carlson. We're glad to hear that our service met your expectations. Thanks for choosing Primo.
Nice delivery man
Reply from Primo Water2026-06-30
Hi there. We're happy to hear about your satisfaction with our delivery team's services.
Excellent delivery
Excellent delivery - Nick is the best!!
Reply from Primo Water2026-06-30
Hi there. We are so happy to hear about your excellent delivery experience.
Always on schedule
Primo water Delivery is always on schedule.
Reply from Primo Water2026-06-30
Hi Mary. We're glad to hear that your water deliveries consistently arrive on time! Thank you for sharing your positive review.
Great service
Great service prompt delivery friendly driver,like the water !
Reply from Primo Water2026-06-30
Hi Johanna. We're so happy to hear that you've enjoyed your deliveries services. We'll be sure to share your appreciation with our team.
This time he moved the bottles closer…
This time he moved the bottles closer to the front door which I really appreciated
Reply from Primo Water2026-06-30
Hello there! We're happy to hear your recent delivery went smoothly. Thank you for sharing your five star review!
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