Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.
Written by the business, not verified by us.Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.
Auto-generated from all reviews of this business. For reference only.The quality of the water has remained excellent. Also very pleased my original delivery person remained the same.
Hi there. We're happy to hear about your satisfaction with the quality of our water and appreciate the consistency of our team.
Friendly and professional delivery person! Also shows up on time !
Hi Wallace. We're happy to hear that our team's services met your expectations! Thanks for your positive review.
My deliver driver, Shelby, is always kind, friendly & aware how I like my water delivered. I miss my Kentwood water!
Hi Deb. We appreciate you highlighting the excellent service received, and we'll be sure to share your appreciation with our team.
Hi Gayle. We're happy to hear that our customer service was great. We appreciate your positive feedback.
Always delivered in a timely manner. Driver is careful of driveway and pets. We like the taste of the water and happy to have a plentiful supply on hand.
Hi there. We're happy to hear that our deliveries are timely and that our driver is careful. Thanks for your feedback on the quality of water.
Hi Jean. We're thrilled to hear that our team's services met your expectations.
Hi Denise. We are so happy to hear that you are enjoying our service! Thank you for your positive feedback.
my water delivery was placed where requested. it was easy to work with customer service
Hi there. We're so happy to hear that your delivery instructions were followed and our customer service was helpful!
Everything was done correctly and on time. Thank you!
Hi Clark. We're so happy to hear that our services met your expectations. Thanks for your positive review.
The delivery is great. Let's me know when they're delivering it.
Hi Elizabeth. We're so pleased to hear that you appreciate our delivery service and the notifications provided.
My delivery driver is nice and professional. Always gives me a heads up if something has changed.
Hi there. We're so happy to hear that your delivery driver is professional and keeps you informed. Thank you for sharing your positive experience!
Hi, it’s a problem to see my invoice. Telling: something went wrong, try again later. When I need to pay, need to call and pay by the phone. So tired about that!!!
Hi there. We’re very sorry to hear about this. We sincerely apologize for the inconvenience. Would you please reach out to us at [email protected] so we can review what happened and make sure this is addressed. Thank you.
The company doesn’t send me notifications for pickups my empty bottles are In my house until I call them and let them know i told them to ask the driver of my route to let me know when they are coming a day before so I can put my bottles out it doesn’t happen this is why I give three stars.
Hi there. We're sorry to hear about the frustration you experienced about receiving notifications, and pickup concerns. We've located your account and will be reaching out to you directly to help resolve this moving forward. We appreciate your patience.
The associate who delivered the water was an outstanding person.
Hi Phillip. Thank you for the positive feedback. We're happy to hear that our team's services exceeded your expectations.
Hi Glenn. We're thrilled to hear about your satisfaction with our customer service team.
Hi Eden. We're so glad to hear that you found our service dependable! Thank you for your positive review.
For the past few months, you have not done a good job, but the last time I called, the lady took care of the order, and it was finally done right.
Hi Linda. We appreciate your feedback and are glad to hear that your recent experience was positive.
On date and time delivery as scheduled. Very easy to order and honest staff.
Hi there. We are happy to hear that your delivery was on time and the ordering process was easy.
Service is incredible! Love having this service. Great tasting water, love the convenience of having hot/cold always ready.
Hi there. We are so happy to hear you are enjoying the incredible service and the convenience! Appreciate your wonderful feedback.
The water bottles were delivered on time.
Glad to hear your deliveries have been efficient! We appreciate the review!
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