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Food, Beverages & Tobacco

Primo Water

ClaimedCollecting reviews

202 reviews

3.9202 reviews
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About Primo Water

Data updated
Website
water.com
Category
Food, Beverages & Tobacco
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
96% (49/51)
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water.com

About this business

Primo Brands is a leading North American branded beverage company with a focus on healthy hydration, delivering sustainably and domestically sourced diversified offerings across products, formats, channels, price points, and consumer occasions, distributed in every state and Canada. Primo Brands has an extensive portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 200,000 retail outlets, including established billion-dollar brands, Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. These brands are sold directly across retail channels, including mass food, convenience, natural, drug, wholesale, distributors, and home improvement, as well as food service accounts in North America. Primo Brands also has extensive direct-to-consumer offerings with its industry-leading line-up of innovative water dispensers, which create consumer connectivity through recurring water purchases across its Water Direct, Water Exchange and Water Refill businesses.

Written by the business, not verified by us.

Is Primo Water legit?

Primo Water (water.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the delivery drivers for being exceptionally friendly, helpful, and courteous when bringing heavy water bottles right inside the house. Many people also appreciate the reliable scheduling, prompt service, and the fresh taste of the purified water supplied. However, some people mentioned issues with inconsistent delivery schedules, changed dates, and missed drop-off appointments altogether. A few other people also felt that customer service responses were slow, making it difficult to reach representatives or resolve account problems. Consumers also reported receiving bottles with unusual odors or unexpected tastes during some shipments.

Auto-generated from all reviews of this business. For reference only.

What people say

A
AhmedUnited States · 1 review · Verified · Experienced 2026-06-23 ·

Your delivery is not on time

Your delivery is not on time. You are not telling the customer. I’m very disappointed with how you handle this delivery. I cannot trust you either my business.

Reply from Primo Water2026-06-30

Hi Ahmed. Thank you for taking the time to share your feedback. We apologize for the delayed delivery and the lack of communication. Please be assured that we've located your account and a representative will be in touch to address your issues.

D
DeniseUnited States · 2 reviews · Experienced 2026-06-29 ·

I stop ordering water from them a long…

I stop ordering water from them a long time ago, some mysterious way I been getting orderings for some flavored water and seltzer water which by the way is disgusting I drink neither. I am appalled on how unprofessional this is considering I tried to explain this shit to them and still it went through one ear and out the other. I have paid the bill and i will no longer be ordering from them again and to think i was about to start up again i think the hell not in a couple of days i will be deactivating my account find someone else to play with assholes.

Reply from Primo Water2026-06-30

Hi Denise. Thanks for sharing your experience, and we're sorry to hear about your troubles. We understand how upsetting it is when concerns are not addressed effectively. Please email [email protected] with your account details, and one of our representatives will get in touch to assist you.

Julia MakarUnited States · 1 review · Experienced 2026-06-29 ·

This has been the worst delivery…

This has been the worst delivery service I have ever experienced. They never delivered my water. Every single day for an entire week, they came up with a different excuse. First, they claimed that no one was home, even though we were home all day. Then they blamed heavy traffic. The next day they said there were unsafe road conditions. Every day there was a new reason why they couldn’t deliver my order. To make matters worse, they charged my card even though I never received the water I paid for. This level of customer service is completely unacceptable, and I would never recommend this company.

Reply from Primo Water2026-06-30

Hi Julia. We appreciate you bringing this matter to our attention, and are sorry to hear about your frustrating experience. This is certainly not the kind of service we hope to provide. Please email [email protected] with your account details, and one of our agents will reach out to assist you.

M
MontielUnited States · 1 review · Verified · Experienced 2026-06-23 ·

I did not receive an email from your…

I did not receive an email from your office To confirm the number of bottles I needed.

Reply from Primo Water2026-06-30

Hi Montiel. We appreciate you bringing this matter to our attention, and apologize for your experience. Please be assured that we've located your account, and an agent will reach out to assist you in this regard.

F
FeistUnited States · Verified · Experienced 2026-06-23 ·

My order was delivere one day earlier…

My order was delivere one day earlier than I expected. I was not at home. I like to be home when I expect a delivery as I cannot bring a heavy box into my apartment by myself. I meed help. I am a senior citizen with disabilities.

Reply from Primo Water2026-07-02

Hi there. We appreciate you sharing your experience. We understand how important it is to be home for deliveries. We'll be sure to share your feedback with our team.

C
Cole ThiesUnited States · Verified · Experienced 2026-06-23 ·

Excellent service - bottles could be improved

Excellent service and reliable delivery. However, when the switch from Sparklettes to Primo was made, the Primo 10 gallon bottles are thinner. After they are put in a dispenser they bend to odd shapes. Does not affect the water, but looks a little strange.

Reply from Primo Water2026-07-02

Hi Cole. We appreciate your positive feedback on our service and delivery. We are always working to improve our products and will your feedback into account.

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