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Written by the business, not verified by us.Weight Watchers (weightwatchers.com) has a 4.2 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-09-07.
Reviewers had a great experience with this company. Customers frequently praise the staff and coaches for being incredibly supportive, knowledgeable, and engaging during the interactive group meetings and workshops. Many consumers also genuinely love the structured food plan and the various app features, finding them fun, intuitive to use, and very effective for tracking daily health goals and nutrition. However, some people mentioned that the website and digital platform can occasionally feel a bit overwhelming or difficult to navigate smoothly. Reviewers also noted occasional frustrations regarding communication challenges, getting stuck on certain screens, and unexpected charges related to subscription renewals.
Auto-generated from all reviews of this business. For reference only.Having a conversation with the clinician and teams is like talking to AI. Overall, the ww program works well, when tracking appropriately.
We appreciate your feedback regarding interactions with our team. We are always working to improve our communication to ensure a more personal experience.
I like that I rarely look at the points. I eat according to the macros. It makes life so much easier. I am eating healthier now that I have this tool.
We're so happy to hear that focusing on macros has made your life easier and that you're eating healthier now! Thank you for sharing your positive experience.
I was on weight watchers and canceled my membership in May. They have continued to charge me and my year membership was up. I was ill at the time and never even got to use it but about a month. They owe me for July and August charges! When I tried to get in touch with them I couldn’t because I cancelled my membership and account. This is fraud!!! I wouldn’t even give them a one star rating! So after doing what I was asked to I wasn’t even able to speak to anyone. The virtual assistant doesn’t understand when things aren’t going well so my review stands! It’s actually worse since this was what they told me to do! Apparently they have my phone number and could’ve reached out to me! I’m going to contact my credit card company and report the fraud since weight watchers can’t be bothered to give me a direct number to an actual person!
Please note that WeightWatchers memberships cannot be paused, and a note from your doctor is required to cancel for medical reasons. Since email is not an option, please call our billing team directly at 1-800-651-6000. Provide your account details to the agent so they can assist you with submitting your doctor's note and reviewing your charges.
I like that the prompt response and the encouraging words.
We are so pleased to hear that you appreciated our prompt response and the encouraging words. Thank you for sharing your positive feedback!
I was on wygovey for 2 months. When I got to 9mg I found I was very sleepy for 3 hrs/day. I chose zepbound but couldn't actually pick it on their site no matter what I tried. No support from the WW team. No phone call to help me. $$$ a month but no actual phone call to help me. I'm an RN. So disappointed in their support. Just a simple call from them would have done it for me. A. Years RN BSN
We're sorry to hear about your experience with the medication and the difficulties you faced trying to switch. We also regret that you didn't receive the support you expected from our team. Your feedback regarding communication is important to us.
I felt like I was led to believe that is was 25. 00 month, but 75. Alertly they said insurance would cover some (before I agreed). The site is always having down time
We appreciate you sharing your concerns regarding the pricing and website downtime. We are reviewing our communication about costs and working to improve our site's reliability.
It sucks to have to pay full price when they don't take your insurance for some things but they do for other things and then you're limited to what medications you can get but my experience with the doctor is great and the videos I've watched are awesome! But this is part of my fitness journey and I'm just grateful some medication s at least comes with my subscription fee 🤗
We appreciate your honest feedback. We understand your frustration regarding insurance coverage and medication limitations. We're glad to hear you've had a great experience with your doctor and enjoy the videos, and we appreciate your gratitude for the included medication.
Full trust - nice communication
We're so happy to hear about your positive experience with our communication. Thank you for your trust and kind words!
What was once a reputable, wonderful, and trustworthy company is now, in my opinion, a disgrace. I joined Weight Watchers for $25/month because I wanted to lose weight and was led to believe medication would be available. When I was told the medication was outside my budget, I asked to cancel. I was then told I was locked into a contract—one I didn’t realize I was agreeing to. I’ve joined Weight Watchers several times over the years, and one of the reasons I kept coming back was because I trusted them. If it wasn’t working for me, often due to my own choices, I could simply cancel. This time, however, I feel misled. Not only was I unaware I was signing a contract, but the $25 monthly fee increased to $75 after just three months—another detail I feel was buried in the agreement. People who are struggling to lose weight can be vulnerable and desperate for help, and it’s upsetting to see that trust taken advantage of. I honestly can’t believe this is the same Weight Watchers I used to trust.
We regret any frustration regarding your membership terms. To provide our most competitive monthly rates, these plans require a long-term commitment, which was outlined and accepted during the enrollment process. Per our policy, these agreements remain active until the end of the scheduled term. We apply these standards consistently across our entire community and appreciate your understanding.
I thought when I signed up for the Wegovy GLP1 plan that it would be an auto refill. Evidently, that is not the case. I was not aware that I had to fill out something on your app to get the refill. It would be great if you guys would send some kind of E notification that said something like you are due for a refill soon. Please fill out the refill form on our app. I was blindsided and now I only have two pills left and I feel like your system neglect reminders to the customer that is paid a fairly large amount of money for the service. You can do better.
We appreciate your feedback and are sorry to hear about the difficulties you've experienced with the refill process for your medication. We understand how important timely refills are and will review our notification system to improve the customer experience.
I loved weight watchers until they changed the app and then I tried to get weight loss shots through them. They kept telling me to keep waiting, and waiting. And if the doctor denies you, you still have to pay the expensive monthly payment without receiving the weight loss shots. Buyer beware!!!
We are truly sorry to hear about your frustrating experience with the app changes and the delays in receiving weight loss shots. We understand your concerns about the payment structure if a doctor denies the shots. Your feedback is very important to us.
I love the assistance my Team gives me. It makes me feel good to know that I have easy access to them and they are monitoring me.
We're so happy to hear that you love the assistance your team provides! It's wonderful that you have easy access to them and appreciate their monitoring.
So very helpful in getting Medicare approved quickly. Worked with me to get correct level of GLP1 since I was already on one. Great workshops and coaches.
We're so glad to hear that we could assist with your Medicare approval and help you get the correct level of GLP1. It's wonderful that you're also benefiting from our workshops and coaches!
I lose 5 pounds first month
We're so happy to hear about your progress! It's wonderful to know our efforts are helping you achieve your goals.
The app is terrible. Most of the time it will not open. Not great when the tool you use to track food etc won't work. Very frustrating Also what happen to the great recipe and restaurant database.
We appreciate you bringing these issues to our attention. We're sorry the app isn't opening reliably and that you're having trouble with the recipe and restaurant database. We'll share your concerns with our team for improvements.
So far everything has gone well. I am new with the program. I had a small issue but was addressed immediately and resolved right away. Pleased with everything so far.
We're so happy to hear that everything has gone well for you so far, especially as you're new to the program. It's wonderful to know that your small issue was addressed and resolved immediately!
I’ve enjoyed using the app for meal logging and have had a seamless experience with my care team. Lots of great recipes, health resources, and tools to use on the app as well.
We're so happy to hear you've enjoyed using the app for meal logging and had a seamless experience with your care team! It's wonderful that you find the recipes, health resources, and tools so helpful.
everyone was helpful and nice. It is a pleasure to be be part of weight watchers
We're so happy to hear that everyone has been helpful and nice! It's wonderful to know that you're enjoying being a part of our community. Thank you for your positive feedback.
I love Weight Watchers! I just think the platform for GLP could be better and just getting straight answers about the fees that we are paying. I like my care team.
We're so glad to hear you love our program and appreciate your care team! We understand your feedback regarding the platform for GLP and the clarity around fees.
We're so happy to hear about your positive experience. Thank you for your trust and kind words!
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