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Beauty & Well-being

Weight Watchers

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226 reviews

4.2226 reviews
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About Weight Watchers

Data updated
Website
weightwatchers.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
226 reviews
Replies to negative
97% (29/30)
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Is Weight Watchers legit?

Weight Watchers (weightwatchers.com) has a 4.2 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Product, App. Last updated 2026-09-07.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the staff and coaches for being incredibly supportive, knowledgeable, and engaging during the interactive group meetings and workshops. Many consumers also genuinely love the structured food plan and the various app features, finding them fun, intuitive to use, and very effective for tracking daily health goals and nutrition. However, some people mentioned that the website and digital platform can occasionally feel a bit overwhelming or difficult to navigate smoothly. Reviewers also noted occasional frustrations regarding communication challenges, getting stuck on certain screens, and unexpected charges related to subscription renewals.

Auto-generated from all reviews of this business. For reference only.

What people say

Ive attempted to cancel weighteatchers…

Ive attempted to cancel weighteatchers 3xs and they never confirm that I cancelled and continued to charge me. I had to contact my credit card company and tell them so not accept and WW charges. Overall the app is good, however I ran into financial issues and it became a nightmare.

Reply from Weight Watchers2026-08-27

We are sorry for any frustration regarding your membership. Please keep in mind that when you signed up, you agreed to a long-term commitment plan for a lower monthly rate, and per our terms and conditions, these plans can only be terminated at the end of the agreed-upon period. Our pricing structure and commitment terms are disclosed during the sign-up process to ensure transparency. We must uphold our policies fairly for all members and apologize for any inconvenience this causes.

Awful

Awful! Do not use them! Terrible and I mean terrible customer service. Rude and will keep lolly gagging around to get you to buy more membership. Customer service is awful.

Reply from Weight Watchers2026-08-27

We appreciate you sharing your experience. We are truly sorry to hear about your frustration with our customer service and the impression that we are focused on membership sales. We will use your feedback to improve our services.

I enrolled online and found it…

I enrolled online and found it difficult to know how to get started. There was no mention of using Zoom to talk with medical consultant. Once I made contact things went smoother. Please look at your website through the eyes of a senior aged person, not a younger digital friendly client. Once I made contact and became familian with how the system works everything has been fine.

Reply from Weight Watchers2026-08-26

Thank you for sharing your experience. We sincerely apologize for the initial difficulty you faced getting started and for the lack of clarity regarding Zoom consultations. Your feedback about viewing our website through the eyes of a senior user is incredibly valuable, and we will certainly take it into consideration as we strive to improve our online experience for all clients. We are glad to hear that things went smoother once you made contact.

I canceled my membership for medical…

I canceled my membership for medical reasons and they’re going to continue to charge me for another eight months. I told them about my cancer diagnosis and the only way that they’re going to let me out of paying for the rest of the month is to get a doctors note. There is no way that I’m going to bother my breast surgeon, my radiation oncologist, or my medical oncologist for a note because Weight Watchers wants it I find that ludicrous and ridiculous and I would never ever ever recommend Weight Watchers to anyone ever again.

Reply from Weight Watchers2026-08-26

We regret any frustration regarding your membership terms. To provide our most competitive monthly rates, these plans require a long-term commitment, which was outlined and accepted during the enrollment process. Per our policy, these agreements remain active until the end of the scheduled term. We apply these standards consistently across our entire community and appreciate your understanding.

Lifetime member for over 60 years

Lifetime member for over 60 years. The program works even back then I became a WW. Of course I didn’t stay on the program but every time I went back the new programs worked. WW is a mind changer and life time way to eat. It certainly helps a person with eating healthy and right for life.

Reply from Weight Watchers2026-08-27

We are so happy to hear about your incredible journey with us over the past 60 years! It's wonderful to know that our program has consistently worked for you and that you view it as a mind-changer and a lifelong approach to healthy eating. Thank you for your continued trust and positive feedback.

I just went to refill my prescription…

I just went to refill my prescription and I was on the introductory rate of 199 and it said it was going to charge me 349. The app is very hard to maneuver around.

Reply from Weight Watchers2026-08-27

We appreciate you bringing these pricing and app navigation issues to our attention. We are actively looking into these concerns to improve our services.

Customer service is excellent

Responses to questions are answered quickly and information is provided as needed. Face time with Johnanna is very helpful and I appreciate her help. The app is user friendly especially with the barcode scanner to help with counting points

Reply from Weight Watchers2026-08-27

We're so happy to hear that you find the responses to your questions quick and helpful! It's wonderful that you appreciate the app's user-friendliness, especially the barcode scanner for tracking points.

I really like the point system,

I really like the point system. It uses game psychology, discouraging eating high point foods by subtracting points, while it encourages exercise by adding points. The other bonus of the zero point foods is that I don't have to track them. The workshops are very helpful in keeping me on course. I like the way the coaches keep things moving, so the meetings aren't boring.

Reply from Weight Watchers2026-08-27

We're so pleased to hear you find our point system and zero-point foods helpful for managing your eating habits! It's wonderful that the workshops and coaches keep you engaged and on track. Thank you for sharing your positive experience!

I found the website hard to use when…

I found the website hard to use when trying to get set up on the Wegovy. People respond quickly but sometimes hard to find or go to the place in the website they are talking about.

Reply from Weight Watchers2026-08-26

We're sorry to hear you had trouble navigating our website while setting up your Wegovy. We understand how frustrating it can be when the online experience isn't smooth, and we appreciate you bringing this to our attention. Your feedback is valuable as we work to improve our site's usability.

The combo of diet and meds

The combo of diet and meds. The coordinators have been great. Always get back to me in a timely manner

Reply from Weight Watchers2026-08-26

We're delighted to hear that you're finding the combination of diet and medication effective. It's wonderful that our coordinators have been great and responsive to your needs.

I like that you offer weight loss…

I like that you offer weight loss medication. Seemed a bit much to get approved. All fees and charges should be disclosed better (I.e appointment cancellation) The care teams are very responsive and helpful.

Reply from Weight Watchers2026-08-26

We appreciate your feedback regarding the approval process for weight loss medication and the need for clearer disclosure of fees. We're glad to hear that our care teams have been responsive and helpful.

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