Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Written by the business, not verified by us.Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
It's very easy to sign up for this and most times, you're going to both spend less on your membership, and also have access to more locations. Very cool!
Thank you for the amazing feedback, Noah! We're glad to hear you're enjoying the variety of options available through the app. We’re thrilled that Wellhub is making it easier for you to maintain your healthy routines! 🧗♀️
WellHub is the best. I couldn't believe that a platform like WellHub exists because it has so many of my favorite studios and gyms. Wellhub gives me access to these places daily at a reasonable price and allows me to work out even when I’m traveling. I hope WellHub never goes away.
Hi Cindy! Reading this absolutely made our day! 💙 We’re so glad Wellhub is helping you stay consistent with your favorite studios. That truly is the best feedback we could ask for! Don't worry, we aren’t going anywhere, we’re just getting started. Thanks for being such an awesome part of the Wellhub community! 😍
This is the worst app I have ever used. This app will literally cause you constant stress. It is the only app that forces you to check in inside the app, even though the studio already checks you in. And they are so unprofessional that they don’t even coordinate with the studios they work with to confirm whether you actually showed up. Many people forget to check in on the app because they are rushing, running late, or simply forget. And very often the app itself glitches, so you can’t even check in. Then, despite the fact that you actually attended the class, they punish you for it. You either get blocked from booking anything for the rest of the month or you are forced to pay a fee. It’s constant harassment from their side. There is not even a phone number to call, you are stuck going back and forth with messages. Even two studio owners told me they regularly have issues with them and that many clients complain about stress and being mistreated because they are incapable of building an app that actually works. But somehow, they have no problem raising their prices all the time. All you will get from this app is stress and mistreatment from completely unprofessional people, while you are paying for it.
Hi Leia, we are truly sorry to hear about the stress and frustration you’ve experienced with our check-in process. We understand how disappointing it is to be penalized when you’ve actually attended your class, and we want to help make this right. Our check-in policy is designed to ensure fair access to classes for everyone, but we know technology isn't perfect. If an app glitch prevented you from checking in, please take a screenshot or send us any evidence of it and our team can investigate this and look into reversing any booking holds once we verify your attendance. To make things easier in the future, please keep in mind that you can check in through the app up to 30 minutes after your class ends, which helps if you're in a rush at the start. While we don't offer phone support at this time, we have a dedicated team available via Live Chat in our Help Center (https://helpcenter.gympass.com/en-us) to assist you in real-time. You can also send us a DM on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) with your account details, and we’ll be happy to look into your case personally.
Great app! and service. You get access to so much and makes maintaining a healthier lifestyle or starting your routines so much easier.
Thank you for the wonderful feedback! We're glad to hear you're enjoying the variety of options available through the app. We’re thrilled that Wellhub is making it easier for you to maintain your healthy routines!
DO NOT USE THIS COMPANY. They will not give you a way to contact them efficiently. Their AI chatbot exists only to keep you running in circles and is not helpful. Their "Contact US" will not allow emails if you cannot provide all the "required" information they do not need. It's an exercise is attempting to steal money from people and they will not help you.
Hi Lynn, We are truly sorry to hear that you've had a negative experience and have encountered difficulties in reaching our team. Please know that we are here to help and would love to resolve this for you as soon as possible. You can contact us through our Help Center at https://helpcenter.gympass.com/en-us/contact. Alternatively, you can reach out to us by sending a DM on X @wellhubhelp or Instagram @wellhub, or if you prefer, you can simply reply to the information request we have sent you via Trustpilot. We look forward to hearing from you and getting everything sorted out.
Sent me an email on 3/10 saying my membership was expiring and ending on 3/24. I got ready for the gym at 4:45 on 3/23 and at 5pm they sent me an email saying my membership was no longer active. Couldn’t use my full last day. Chat support agent didn’t care and offered no resolution. Shady company! Their prices frequently rose too.
Hey there, Luke! We apologize for the confusion regarding your last day of access. Because Wellhub operates on a global schedule, all plan cancellations occur at midnight GMT. Due to the time difference with EST, this can occasionally cause memberships to transition in the late afternoon or evening of the final day. We completely understand how disappointing it is to miss that last workout, and we truly appreciate your feedback as we work to make these transitions clearer for our members.
I contacted Wellhub about being about to register for classes at my local Crunch. No one has ever helped with that situation or found a solution. It makes it impossible to use all the features the membership has to offer which is awful.
Hi there, Patrizia. Thank you for sharing your feedback. We're sorry to hear about your experience with our partner, Crunch. To help you get into those classes, please note that Crunch handles their own class registrations directly. Once you’ve secured your spot with them and completed your Wellhub check-in at the club, you’re all set to go! I can see that our team has sent you an update regarding your case with these details. We want to make sure you can enjoy every feature of your membership. If you have any other questions, please don't hesitate to reach out to us again at our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp.
I have had the same issue a few months ago and I’m having the same issue again that the app does not generate the access code to the Gym. To generate the access code I have to be at the gym which means I have wasted my journey to the gym when the codes don’t generate. i’ve tried for help with well hub app and all it does is go round and round with the AI as they do not have Customer Services I’ve wasted almost 5 hours chatting to the AI and yet I can’t get anything resolved. this is not reliable. I understand it’s cheap to access several gyms but the the reliability is very poor and cannot plan to go to the gym I am going to be in next two hours as the app might not work or might not generate code. The last time I had same issue and left a trustpilot review I was given an answer that contact someone in the Gym but most of the GYM GROUP do not have anyone working in the gym, especially early mornings. Unless you’re looking for cheaper option, but this is very unreliable.
Hi Bikal, we sincerely apologise for the inconvenience you've experienced with the check-in process at The Gym Group. This specific partner has their own rules for check-in that need to be followed to ensure you can access the gym without any issues. To use The Gym Group, please follow the steps outlined in the video provided: https://www.youtube.com/watch?v=Ra4PhaE-jEE. Please note that you must be physically present at the gym to check in. Once the check-in is complete, the fill form will appear in your Wellhub app. After receiving your PIN, please allow up to 5 minutes for it to become active. If your PIN does not work, please contact The Gym Group directly at: [email protected]. We trust this will assist you in accessing the gym smoothly and enjoying your workout sessions. If you need any further assistance, please don’t hesitate to contact us via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
I signed up and paid the $65 for first month's Bronze membership so I could use a gym near my house only to find out within minutes of signing up that the gym is only available for the Silver level. I immediately (within minutes) cancelled the membership and requested a refund, but so far Wellhub has not issued the refund after more than a month. This company has no customer service and is a giant ripoff!!
Hi Richard, after checking your details, we have confirmed that your account is a Family Plan. As previously mentioned by our support team, it is necessary for the main account holder to contact us directly. Since family plans are managed by the primary account, they must be the ones to initiate the request. Please have them reach out to us via the Help Center at https://helpcenter.gympass.com/en-us/contact or via our social channels: Instagram @wellhub or X @wellhubhelp, and we will be happy to look into the case immediately.
I pay 200 pounds a month for my membership and they allow only ONE late cancellation (or if you attend the class, but forget to check in on the app, they will block you for booking classes that month as well). Classpass is a similar app, but it doesn't ask you to check in both in the studio + on the app, I've asked many times why Wellhub has this policy, because similar apps work fine and don't make the client check-in twice. It's often the case that I rush to an exercise class before or after work and to allow only one time to not check-in or if there are trains cancellations and you simply cannot get there, they don't care. Customer support is terrible, it's impossible to get past the AI agent and to a real person to help you, I've been trying to get in touch for 2 days and even though I reach out during work hours, their team is not available. If you use it a lot, it's a good value for money, but all the hard rules and no support make this a service a really unsatisfactory one.
Hi Patricia, thank you for sharing your feedback with us. We truly understand how frustrating it is to be blocked from booking classes, especially when you’ve already checked in at the studio or faced travel delays beyond your control. At Wellhub, the requirement to check in via our app is how we validate your attendance and ensure our partners are compensated correctly, as our systems are separate from theirs. We know this extra step can be a challenge during a busy commute, so we’ve introduced a 30-minute grace window after a class ends to help members complete their check-in even if they’re rushing at the start. Please remember that the Late Cancel or No Show recovery fee is completely voluntary, and when you reach the limit, you are still able to attend gyms and studios that don't require any previous booking. Regarding your experience with our support team, we are sincerely sorry for the difficulty you’ve had reaching a person. We want to make this right and look into your specific situation, especially if a train cancellation or app error prevented you from checking in. We have sent you a request for additional information so we can assist you properly. Please feel free to also reach out to us via DM on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) so we can assist you further and help restore your booking access.
Hi Lindsey! Thank you so much for sharing your experience with us. We’re so happy that Juliana was able to help you, we’ll be sure to pass your thanks along to her! 😁❤️
I'm a business and since day one Wellhub has been nothing but trouble ie. zero customer service, no after sales assistance, non-payments, app issues etc etc etc. List goes on I am in process of severing my business woth Wellhub now, and that is proving extremely vexing and challenging on Wellhubs part I highly DO NOT RECOMMEND if you are a business. YOU'VE BEEN WARNED ⚠️
Hi Lena, thank you for sharing your feedback. We are sincerely sorry to hear about the frustrations you’ve encountered regarding our service, payments, and the offboarding process. This certainly does not reflect the level of support we strive to provide our business partners, and we would like to make this right as quickly as possible. We are committed to resolving these outstanding issues and ensuring a smoother transition for your business. We've sent you a request for additional information to ensure your case is prioritized and handled by the correct specialist. We'll be waiting for you!
I've happily been a partner of Wellhub for years, until without my knowledge or consent they moved my studio up to a more expensive membership tier - meaning the vast majority of customers who used to book with us via Wellhub no longer can. Our revenue has dropped to practically nothing overnight and it's upset lots of regular clients. They promise a 3 hour response time on their website, but I haven't heard anything back from their customer support team in days. I outreached to the contact who set up my partnership (Antonio Barati) who was very communicative when it came to setting me up on the platform, but once I had a complaint fobbed me off with "we do need to ensure the structure remains commercially sustainable on our side" Very disappointing way to treat a small business
Hi Rhian, We truly value your long-term partnership and understand how concerning this situation is for your studio. We’ve checked internally and can confirm that you are already in contact with our support team, who are currently looking into your case as a priority. You’ll receive a personal update via email as soon as they have completed the review. In the meantime, we’ve also shared your feedback with our Partners team to make sure your concerns about the membership tier are fully taken into account. Thank you for your patience while we work on this for you. Best regards,
Martina è stata veramente efficiente e gentile!
Ciao Paola, grazie mille per la tua recensione. Siamo felici di averti aiutato e non mancheremo di trasmettere a Martina le tue parole ❤️
Juliana was able to help and assist me right away. I can’t thank you enough for helping me! Thank you for your speedy responses and actions!
Hello Yuri, thank you very much for your review. We are happy to have helped you, and we will be sure to pass your kind words on to Juliana! ❤️
The management helped me in solving the problem I was facing while registering. The best part is that the top management is approachable and relentless follow up regarding solving the issue faced by me.
Thank you for the fantastic feedback! We are very pleased that our team’s follow-up helped resolve your registration hurdles. Customer satisfaction is our top priority, and knowing our leadership made a difference for you is wonderful to hear. We're glad to have you with us at Wellhub! 🤗
Wellhub subscription is an absolute bargain! I go to the gym 2 to 3 times a week, as I'm only starting out, but there is one very near to work, and it's perfect for me locationwise. I have signed up the whole family, and you can even have different plans from each other, so it someone needs different locations, or facilities, the plan can be tailored to their needs. I am very impressed, and I haven't really explored all the available apps yet!
Hi there! Thanks so much for the amazing feedback! 😍 We’re so glad to hear that Wellhub is a hit for the whole family. It’s awesome that you’ve already found a convenient spot near work. Whenever you have a moment, definitely dive into the partner apps, there’s so much more to explore! Welcome to the community and enjoy your workouts! :)
I love that they offer $6 per month membership options to the local YMCA!
We love to hear that, and we couldn't agree more! The YMCA is such a staple in the community, and we’re thrilled that your membership is making it so accessible for you. ✨ Don't forget that your plan also includes a variety of wellness apps and other local partners to keep your routine fresh. Thanks for being part of the Wellhub community!
Juliana had quick responses & helpful information! She gave me reassurance that the app issue will be fixed for further use & I will not be charged for this mistake on the gyms end.
Thank you so much for the 5-star review! We’re thrilled to hear that Juliana was able to provide quick, reassuring support!
It was great when it was Gympass now it just feels misleading.mThe app frequently doesn’t work, and you often can’t check in. There are constant technical issues. If you miss just one check-in in the app, they cancel all your upcoming classes and block you from using the service until the next month even if you checked in at the gym’s front desk. The only way to restore access is to pay a fee.What’s worse is that there’s no customer service available on weekends. You end up having to pay even when the issue is clearly on their end. The only real option is to take videos and photos as proof and open a dispute with your bank. This situation happens often and creates unnecessary stress. An app that’s supposed to support wellbeing ends up becoming a nightmare and a major source of frustration instead.
Hi Pamela, We are truly sorry for the stress and frustration you’ve experienced. We want to clear up some misunderstandings regarding our policies. When a Late Cancellation or No Show occurs, the system may temporarily limit your ability to book future classes. However, paying the fee is optional: it is only required if you wish to instantly restore booking privileges. Even without paying, you can still use your plan for walk-in visits to any gym in our network. We have verified that you are already in contact with our support team, who are currently reviewing your case to provide further assistance. They will be in touch with you shortly to help resolve this :)
186 reviews matching
ClassPass
Toluna
Deel
Tracelo
EGYM Wellpass GmbH
Atlys
TotalAV
Mindbody