I am loving the use of other gym swim…
I am loving the use of other gym swim sauna classes etc
Reply from Wellhub2026-02-20
Thank you so much for the 5-star review! 🌟 We’re thrilled to hear you're enjoying the variety within our network.
About Wellhub
Data updated- Website
- wellhub.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 186 reviews
- Replies to negative
- 100% (80/80)
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About this business
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Written by the business, not verified by us.Is Wellhub legit?
Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
What people say
Like but could be better
I like the optionality for attending gyms. The available apps and access to those apps is not straightforward. I would much prefer to see all the options available to me via an online website to easily navigate and read details. Trying to find everything via the app is clunky.
Reply from Wellhub2026-02-23
Hi Lizette! Thank you for the 4-star rating and for your honest feedback. We're glad you enjoy the variety of gyms we offer! We hear you regarding the app navigation. If you find it easier to browse on a bigger screen, you can definitely check all the gyms included in your specific plan via our website here: https://wellhub.com/en-us/search/ From there, you can easily filter by plan and city to see exactly what's available to you. 🤸
I definitely enjoy the option of being…
I definitely enjoy the option of being able to utilize multiple gyms. I do believe WellHub would be much more beneficial if they added a few other gyms because NJ members seem to have much more access.
Reply from Wellhub2026-02-18
Hi there, Corinne! We love that you're making the most of your membership! We’re constantly working to expand our reach. If you have a favorite local spot that’s missing, please use the 'Refer a Partner' feature in the app. It’s the best way to let our partnerships team know where we should head next. Thanks for helping us improve!
More gyms needed
There is only 6 free gyms in the whole of Dublin. We need more dublin gyms. Thank you
Reply from Wellhub2026-02-16
Hi Gary, Thank you for sharing your feedback with us. We understand how important it is to have a wide variety of options nearby, and we hear youwe definitely want to see our network in Dublin grow as well. Our Gym Partnerships Team is constantly working to expand our coverage. In the meantime, did you know you can suggest your favorite local gyms directly to our team? You can do this easily via the app: You can do this easily in the app by going to Profile, then Settings (⛮), and under Account, scrolling down to Support to select Refer a partner. We appreciate your patience while we work on bringing more locations to Dublin! 🤸🏋️♀️
Disabled user can’t pick my spot in the class
As a disabled user who has just signed up I find it frustrating that I can’t select my ‘spot’ in the class that I’m booking into at 1Rebel. I was a direct member and chose a spot in classes that worked for me in terms of accessibility and now I can’t do this. I’ve only signed up to Wellhub as I save a decent amount of money but please allow ppl to choose their spots in the classes! I’m now trying to see if the studio will manually change my spots but I wish I had the autonomy to do this myself. Please look into this
Reply from Wellhub2026-02-16
Hi Alia, Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience this may cause. To clarify, the inability to select a specific spot at 1Rebel is not a system error; it is simply how the current integration between our platforms is designed to function. The booking system is structured to manage access to the class as a whole, rather than individual spot assignments. For the time being, contacting the studio directly for a manual adjustment remains the only way to secure a spot that meets your accessibility needs. We truly value your autonomy and understand how important this feature is for you. We have registered your feedback regarding this limitation. Best regards,
Disappointing
Very disappointing experience. I made two reservations at my usual gym and attended both sessions. However, after each visit, the system incorrectly marked me as a no-show and automatically blocked my account, preventing me from making new bookings. Trying to contact support was extremely frustrating. The chat makes it almost impossible to reach a real person, and when I finally managed to escalate the issue, I was told support is available Monday to Friday from 9 a.m. to 9 p.m. I was contacting them at 9:30 a.m., within their stated hours. I have already paid for the service, yet I am still unable to make reservations. This has been a waste of time and very frustrating.
Reply from Wellhub2026-02-13
Hi David, Thanks for your feedback. We are truly sorry for the frustrating experience you've had with our support service. We want to look into your case to verify your account. We have just sent you a message via Trustpilot requesting more details regarding your registration email. Please reply to that request so we can investigate further. Thank you for your patience.
Read this before you buy any membership…
Read this before you buy any membership from this company. I had an awful experience with them and they have not been helpful. I made my own account, all good. When I added a family member, I got their email wrong. I was unable to edit the email, so they were unable to get login credentials, of course. Then I made another account with the correct email, but this time they got an error every time they tried to log in. Has not worked for days, and tried to contact them. Are you ready for the good part? They have automated chat only. No contact number. Getting to a human is a time sink and a pain. When I finally managed, they failed to solve either of my problems (cancel the duplicate account and refund it, plus help to gain access with the correct account). 4 days later nothing was sorted. Trying to chat again, no way to connect to a human. The app is atrocious and contacting them, even via email, returns an AI message (sending you links to unrelated issues). Be warned if you decide to put any money in this garbage customer support.
Reply from Wellhub2026-02-13
Hello Andrei! We are very sorry for your experience. Regarding the cancellation of your dependent's duplicate account, we have already processed the cancellation and requested a refund. It seems that the request made in your first contact was not completed correctly; we apologize for this! You will receive confirmation of the refunded amount in your email. Now, regarding the registration process for your dependent, we recommend that you try copying and pasting the link sent directly into your browser; this should resolve the issue! We are very sorry for your experience and are available via Instagram DM (@wellhub) or Twitter (@wellhubhelp), where we can assist you with any other questions you may have!
I used to pay $99 for my gym…
I used to pay $99 for my gym membership. Now I pay $65 for the same gym, AND I get access to premium versions of apps that I wasn't paying for, and I can try out gyms across the city and the country. Couldn't recommend Wellhub enough!
Reply from Wellhub2026-02-13
We love reading stories like this, Drue! 😍 Thank you so much for sharing your experience. We are thrilled that you’re enjoying our app and that you have the chance to explore new gyms and take advantage of our partner apps. Welcome aboard and enjoy your workouts! 🚀
not much varieties
for me i previously had urban sports club with bentifits from my previous company ( i paid less and could enter many places like sauna and dance courses). with my basic plan i can barely enter low gyms (that doesn't have sauna for example).
Reply from Wellhub2026-02-10
Hi there! Thank you for sharing your feedback. We understand that everyone has different priorities when it comes to their fitness routine, and we appreciate your perspective. It’s important to note that Wellhub isn't just a membership to a single gym; it’s a comprehensive wellness platform. Even on our Basic plan, you have access to a huge variety of different gym brands, boutique studios, and a robust suite of wellbeing apps for mental health, nutrition, and sleep. While certain premium amenities like saunas may be more common in our higher-tier partners, our goal is to provide a versatile ecosystem where you can mix and match your physical workouts and digital wellness tools every day. If you have any questions or need help finding a specific activity, please reach out via our Help Center or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). We're here to help!
Very good
Very good, only downside is the impossibility to go to 2 different clubs on the same day.
Reply from Wellhub2026-02-09
Thanks for your feedback! Depending on your plan level, you may have more flexibility with daily check-ins than you think. To make sure you’re getting the most out of your membership, please visit our Help Center https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
Availability
The facilities are located around all areas of my work.The access is open 24/7.The value for money is far greater than I thought.Just awesome
Reply from Wellhub2026-02-06
We’re thrilled to hear that, thank you! ✨ We're so glad the 24/7 access and location variety are working out for you. Thanks for the feedback and enjoy your workouts! 🤸🏋️♀️
It takes to long to get any support
I find it unacceptable that it can take up to 30 days for Wellhub to update the information registered by the company on the platform. I needed them to adjust my email so it would work on the platform, and so far it has already been 3 days with no update. The estimate that it can take up to a month is outrageous — it’s a simple adjustment to an email that is already registered, how can this take so long? In the meantime, I can’t use the platform because I get stuck at the very first step, where I need to complete the registration. When contacting support, they only say that it can take up to 30 days and then simply close the ticket. What a ridiculous business rule. update: they responded my review but didn't contact me or provided any support
Reply from Wellhub2026-02-06
Hi Priscila, we hope you are well and thank you for your feedback! We have sent you an email requesting some information so that we can analyze why you are unable to complete your registration. Please get back to us, and we will continue assisting you via email. Best regards!
So much stress, quit 3 days into the 7 day trial
So much stress, quit 3 days into the 7 day trial. My work offered me Wellhub as a benefit. I carefully choreographed the ending of my Everyone Active @ Haslemere membership with the starting of my 7 day Well hub trial. Instantly regretted it. The check-in process didn't work (exactly as I had been warned by staff and fellow gym-goers) and I had to be chaperoned to the changing room and gym to get through the QR code locks. The Well Hub trial took me from a member of my local gym to a second class citizen. Whatever Well Hub say, their tech just didn't work. It was a complete nightmare for me for the whole 3 days that I managed to stick with the 7 day trial before. As of 02/2026 I cannot recommend,
Reply from Wellhub2026-02-04
Hi Tristan, Thank you for sharing your feedback, and we are sincerely sorry for the stress you experienced during your trial. The issues with QR codes and access usually occur when the Everyone Active account isn't fully synced with your Wellhub profile. To ensure a seamless experience there is a specific one-time setup required: You need to complete the online induction on the Everyone Active app or website. Please log in using your Wellhub-associated email. If you haven't set a password yet, you can do so here: https://profile.everyoneactive.com/reset-password. Once the induction is complete, you should check in via the Wellhub app upon arrival and use your Everyone Active swipe card or app to clear the gates. This triggers the local system to recognize you as a full member. Please write to us through our Help Center or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp). We're here to support you!
Tried to check in 3 times didn’t work
Tried to check in 3 times didn’t work. Support was unavailable so I opened a ticket and no one responded. 2 hours later I contacted support again and they did absolutely nothing. Terrible service
Reply from Wellhub2026-02-03
Hi Amr, We are truly sorry for the frustration caused by the check-in issues. We have verified that you are already in contact with our support team. Our colleagues have forwarded a request to the technical team to investigate and resolve the issue. They will contact you with an update as soon as they have more information. We appreciate your patience.
It's great to have a subscription that…
It's great to have a subscription that is so well valued and actually usable. Great value too.
Reply from Wellhub2026-02-03
We’re so happy to hear that, Jo! Thank you for being part of the Wellhub community and for sharing your positive experience! ❤️
Not a wellness company
Gave them another chanceand they keep failing. Their own rules are draconian. The review applies to Ireland i am not sure what happening in other countries but their prices from the other reviews seems to be excessive. I have been on and off wellhub forced to give them another opportunity. Classes: I don't care i don't use it have no plan to use it so don't moan about it when you answer the review. Apps: freemium apps don't care don't use it does not add any value to my need of use. Online PT : they only have 2 don't care don't use it online PT will never work, actually they have only one the other one of ofcourse is YOGA. So to the body of review. In ireland its seems that "wellhub" is against adding functional gyms. They keep adding any sort of dancing classes belly dance fit dance whatever. YOGA everywhere all sort of random S*** that only only a niche of people use. I don't travel much pretty much need gym+ pool near the house and gym plus pool near work but the actual options are limited as they are against of adding gyms. I referred like 4-6 places during my time with " gym pass wellhub" call your self whatever. Non of those were added or they don't even bother to report back. You have no buying power here so go away before pitching yourself re think your purpose. If you here to save workplace money go for it but remove that you care about the employees themselves. I understand that you need to impress investors before planned IPO but you forgot what your actual goal and what problem you here to solve. Your checking in hostage fee is ridiculous if someone pay extra he should be able to go classes if he wish you can keep forcing people to pay you ( you do you i don't care i don't use classes) but don't complain after. Some of the 5 star reviews made by employees of your own companies which need to be reported to the trust pilot you guys are crooks. We literally in ireland had to take the cost of wellness on our bank account because you don't want to add any gym only places with really low traffic that on normal day does not have any traffic. Please evolve or just say thay here in ireland you can't deliver a real usable product.
Reply from Wellhub2026-02-02
Hello, Elad. Thank you for sharing your feedback with us. We truly value your honesty, as it helps us identify where we can improve our services in Ireland. We understand your frustration regarding the gym and pool selection in your specific area. Our goal is to provide a comprehensive network, and we are actively working to expand our partnerships with functional gyms and facilities that include swimming pools to better meet the needs of all of our members. Regarding your referrals, we apologize if you haven't received a status update. While a referral doesn’t guarantee a partnership, it is the primary way we grow our network. You can track any new additions directly in the app, and we encourage you to continue suggesting locations via the "Refer a Partner" section in your account settings. Regarding the "hostage fee" mentioned, we’d like to clarify that Wellhub does not charge for standard gym check-ins; however, some boutique studios may have their own late-cancellation or no-show policies for booked classes. If you feel you were charged in error, please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) so we can investigate this for you.
Only makes sense if you stick to machines and off-peak hours
The real issue is that Wellhub pays gyms so poorly that members are effectively treated as second-tier customers. The business model is built on using Wellhub users to fill overcapacity, not to provide equal access. In practice, this means no class bookings, no app access, and no guarantees. For popular activities like yoga or pilates, even in gyms where Wellhub members are technically allowed, it’s common to be removed from classes or limiting you to make room for the gym’s own paying members. Wellhub only makes sense if you stick to machines and off-peak hours. If group classes are part of your training, the service simply doesn’t deliver real value.
Reply from Wellhub2026-01-28
Hi there, thank you for sharing your feedback. Our mission is to provide equal access to all of our partners, and we are truly sorry that your experience with class bookings has not reflected that. We want to clarify that our agreements are designed to ensure Wellhub members have the same booking rights as direct members. Being removed from a confirmed class is not the standard we expect. Our support team has already reached out our partner directly to address this behavior and ensure our members are treated fairly. While we work on this with them, we would be more than happy to help you find other great partners in your area that offer the yoga or pilates classes you’re looking for. We want to make sure you're getting the full value of your subscription and a seamless workout experience. You can always follow up with us by sending a DM on Instagram (@wellhub) or X (@Wellhubhelp) — we're here to support you! 🏄♂️
Companies should not use Wellhub as a benefit for their employes
Companies should not use Wellhub as a benefit for their employes. What a terrible company. I got a membership through my work, and I paid an extra $140/month for their platinum membership to access more studios every month. BUT, they require you to check into their app for every class you take, otherwise you lose the entire $140 you put in unless you pay another $30 for the "missed class". The app is so buggy so that even if I tried to checkin half the time, it doesn't log properly. When I try to reach out to customer service, they're also super unhelpful and and has a lot of attitude. Overall shitty business, app, and customer service all around.
Reply from Wellhub2026-01-27
Hi There, Thank you for your feedback. Our goal is to ensure a fair experience for everyone by keeping class availability accurate and preventing empty spots in high-demand sessions. While some services charge immediate fees or deduct credits, Wellhub offers an alternative to keep the system balanced. You can restore your booking access at any time by paying the late cancellation fee. Even if you choose not to, you can still keep active with our walk-in partners and all our digital wellness apps until the end of the month. We really value your feedback, please send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) so we can take a closer look at your case and help you get back on track. We're here for you!
Constant price increases
Constant price hikes with zero transparency. Gympass is becoming a rip off. Gympass used to be attractive because it was genuinely subsidised by employers. That is no longer the case. Prices keep going up across Starter and Silver tiers, yet there is no clear explanation of what extra value you are actually getting. Emails talk vaguely about “more wellbeing options”, more gyms and private classes, but when you look at what is actually available on the lower tiers, nothing meaningful has changed. No clear list of added gyms. No clear breakdown of new classes. Just higher monthly costs. At the current price point, Gympass is barely cheaper than going direct to gyms, despite being far more restrictive. Hiking prices without clearly outlining tangible improvements feels misleading and poor value. If you are considering Gympass, do the maths carefully. What used to be a subsidised perk now feels like a subscription quietly creeping up in price without justification.
Reply from Wellhub2026-01-27
Hi there, thank you for sharing your feedback. We know that any price change is frustrating, and we appreciate you taking the time to share how this affects your experience. Our goal is to keep Wellhub as the most versatile wellness benefit available. While direct gym memberships offer a single location, a Wellhub subscription is designed to provide access to thousands of gyms, studios, and wellness apps within one plan. These price adjustments allow us to continue adding top-tier partners and maintaining a platform that supports your entire wellbeing journey, not just fitness. We hear you on the need for more transparency regarding these updates. You can always see the most up-to-date list of available gyms and apps in your area directly through the "Explore" tab in your app. Also, keep in mind you can refer a nearby partner directly in the app as well! Please feel free to reach out to our Help Center (https://helpcenter.gympass.com/en-us) or DM us on Instagram (@wellhub) or X (@Wellhubhelp) if you'd like to address any of these concerns — we're here to help! 🏄♂️
Do not use this platform or trust the details on it
My Wellness business is fraudulently being advertised as a partner on this site under a variety of plans. I discovered this upon searching my business. I have no partner agreement with them. This is theft of my data, false advertising and misreprestation. I tried to email but there is no details. So take note, to whom it concerns, legal action will follow if my details Village Yoga /Village Wellness is not immediately removed from this platform. Do not trust this website/platform
Reply from Wellhub2026-01-26
Hello, Sinead! Thank you for bringing this to our attention; we definitely want to investigate this further. Please rest assured that we do not add new partners to our platform without their explicit consent. If a partner is currently listed in our portfolio, it means a formal agreement was reached at some point during our onboarding process. To help us look into the specifics of this case, our Partners Team is available to assist you directly through our Help Center. You can reach them by submitting a form here: https://helpcenter.gympass.com/en-ie/contact?form-id=partners They will be happy to look into this and provide a quick resolution!
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