Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
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Is Wellhub legit?
Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
Paid for sub but rules changed, no response to refund request
I had been using a paid Wellhub subscription for the biggest part of a year and only been using it for my local pool. I went to use it one day in October and they said I could no longer use it on my subscription. I had renewed my October subscription based on being able to use it. I tried contacting Wellhub a couple of times to question this and to ask for a refund for my last subscription but they do not respond. I therefore do no recommend due to making changes and non existent customer service.
Reply from Wellhub2025-11-19
Hi Lisa,
Thanks for your feedback.
We are deeply sorry for the negative experience you've had. We have checked your request and can confirm that our support team is already handling your case.
Thank you for your patience, and we will do our best to resolve the situation quickly.
Frustrating experience and limited (none) customer service.
We signed up for Wellhub and had limited control over how our schedule is presented to their members. This caused new customers to show up for classes/services that were not available. When we asked about cancelling they said they can't remove us from Wellhub for 90 days (!!!). How does that makes sense? Just deleted us from your database.
Now it's been well over 90 days and we still have people coming in from Wellhub.
Don't waste your time or effort with Wellhub. Classpass is simpler and they'll send you more customers.
Edit because it looks like I can't reply directly. I went back and forth with your team ~ 6 months ago and you assured me we were being taken off of the platform. People are still showing up from Wellhub because you have yet to remove us.
Reply from Wellhub2025-11-18
Hello Matthew,
Thank you for getting back to us. I'm truly sorry to hear about your experience.
After checking your details, it appears that your partnership contract with us has ended, which means your facility is currently no longer on the Wellhub platform.
If you are still receiving clients who are attempting to check in via Wellhub, we definitely want to look into this for you! To investigate this further, please reach out to our Partner Support team through our Help Center at https://helpcenter.gympass.com/en-us, or you can Direct Message (DM) us on Instagram @wellhub or on Twitter/X @wellhubhelp.
We are here to support you!
I literally made a trustpilot account to write this review
Wellhub are absolutely useless and do not care about anything except you being billed. I have had issues being able to check in at the time I’d like to go for a few months now. I have been bounced around between the centre and Wellhub each saying it’s not their fault and today my gym refused me entry. I am paying £60 for 2 memberships and rely on the gym for my mental health. It’s absolutely appalling how I was humiliated today and how Wellhub so easily say ‘well it’s not us it’s their issue’ yet when the centre contacted them it sounds like the issue is the 2 systems talking to each other. Not only that, but the interim solution was for our names to be noted and for the centre to bill Wellhub and GUESS WHAT, Wellhub REJECTED the invoices despite us being members of Wellhub. You don’t look after your customers and I will be speaking to my company to look into going with a different provider as this months of you not providing any clarity.
Reply from Wellhub2025-11-13
Hi Farah,
We are so sorry to hear about the frustrating experience you had and we sincerely apologize for the inconvenience and stress this situation has caused.
We see that you have already reached out to our Support team, and they are currently investigating your specific check-in issue.
Please don't worry, we are here to help you. We will work to get this resolved quickly so you can get back to your routine without any further issues.
Thank you for your patience.
I have experienced an extremely frustrating situation with WellHub. I attended my last three classes but I have received three separate emails telling me I have missed all three, and will not be allowed to book anymore this month. I informed WellHub that I checked in via their Ipad system on arrival which confirmed I was there, 'You have successfully checked in' as well as it being verified by the instructor when they call out the names. I informed WellHub via message and was met with an automated message each time. I will pass this on to my company as they pay for this health benefit and may need to re-consider using them.
Reply from Wellhub2025-11-07
Hello Kate!
Thank you so much for reaching out to us about this frustrating check-in situation you experienced. We are happy to share that we have reviewed your request and approved the reversal of the no-show that was logged on your account! You should now have access to book your favorite classes again!
We appreciate you continuing to use Wellhub and want to ensure you have a positive experience with our platform.
To help prevent this issue in the future, it's important to remember that checking in with the partner directly at the studio does not count as a valid check-in with Wellhub. Even if you check in with them, you must also check in on your app for the visit to be officially validated on our end.
If you have any further questions or concerns regarding our check-in process, please reach out to us through our Help Center at https://helpcenter.gympass.com/en-gb, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help! 🧡
Overall a solid product with good gym coverage, but customer support needs work
I’ve had a generally positive experience — the platform offers a strong selection of fitness chains. However, I’ve noticed that memberships are canceled a day earlier than communicated, which can be frustrating.
Unfortunately, getting in touch with the customer support team is difficult, and they haven’t been very receptive when I’ve raised concerns. These issues feel fixable, especially with more responsive and customer-focused support.
Reply from Wellhub2025-11-06
Hello Alexander! Thank you for sharing your feedback with us; we want to provide clarity on your plan downgrade.
We want to address your main point regarding plan cancellations and downgrades. These changes always take effect at the end of your billing cycle—in your case, this was November 4th.
We understand the confusion caused by the email you received about your downgraded plan on November 3rd at 7:00 PM (local time). As a global enterprise, our emails are set to go out based on GMT time. Taking this into account, the email was triggered at 12:00 AM on November 4th in our system, which is the official start of your new billing cycle and the time the downgrade takes effect.
We appreciate you being a valued member of the Wellhub community and hope to continue making your experience with us a positive one!
If you have any further questions or concerns, please reach out to our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp—we're here to help! 😊
This app is a scam, they claim themselves have a certain deal offer with the gym brand but it is a lie in reality and the gym says it never agrees to offer the classes to Wellhub app user, but Wellhub keep advertising this offer.
HR should avoid this corporate offer
Reply from Wellhub2025-11-03
Hi Joey,
Thank you for your feedback.
We want to assure you that every fitness partner on our platform has a signed, active contract with us to honor the access offered. We understand that miscommunication can occasionally occur at the local facility level, and we apologize for the confusion.
We'd love to assist you further! We previously reached out via Trustpilot requesting more details, but it seems we haven't received a reply.
To make sure we can get this sorted quickly for you, please feel free to contact us directly through our Help Center: https://helpcenter.gympass.com/en-gb/contact or reach out on our social channels: Instagram @wellhub or X @wellhubhelp. 😊
Horrible app and customer service, they lock you out after 2 no shows/late cancellations which is very harsh, especially for people who may have unpredictable work commitments. Since that is their policy, you'd think there would be some type of leniency now and again, but their customer service is appalling. In one instance, there was an issue with the app that didn't allow me to check in before or after my class so it was incorrectly marked as a no show. I contacted customer support right away to get them to rectify it but they were not able to see the no show at the time, so they told me to contact them again at a later time. When I did, the person I spoke to (Daniela), refused to reverse the no show, accused me of lying and said based on my history, she can't reverse it and told me I had to pay extra to remove the block. The app was down this morning for hours so clearly there are bugs with the app but they refuse to take any responsibility or care for their customers. I would not continue with this app if I had another choice - the hassle to deal with the app, policies and support staff is not worth any money you might save.
Edit: spoke to another customer care person (Palmoa) and she helped me revert it right away. I don't know why only certain agents are helpful, I've wasted so much time on numerous occasions with staff that refuse to help.
Reply from Wellhub2025-10-20
Hi There,
We are so sorry to read this, and we sincerely apologize for the negative experience you've had.
First and most importantly, we are glad that Paloma was able to quickly resolve the incorrect 'no show' for you.
We recognize how frustrating it is to be passed between multiple agents. Your time is valuable, and we sincerely apologize for the delays in achieving a resolution.
Thank you for being transparent about both the failure and the resolution received, it helps us identify areas for improvement. Thanks for sharing your experience.
The app is always down. Now I have lost access to my account and cannot login back. Using the credentials I have tried n number of times but displays 'something went wrong.' Iam helpless since theyve got no point of contact.
This has happened to me several times before. Now Im really fed up. I cannot even pause /cancel the payment due to the issue.
Reply from Wellhub2025-10-21
Hi there,
Thanks for your feedback.
There was an instability and several companies were affected. The issue has now been fully resolved, and the Wellhub app is functioning normally again.
We sincerely apologize for any inconvenience this may have caused.
Feel free to reach out to us via our Help Center: https://helpcenter.gympass.com/en-gb/contact with any questions!
We're here to help. 😊
Great concept terrible customer service. Paused membership due to a broken bone but hadn’t recovered as quickly as I’d hoped so contacted them to request a further extension. After 9 days they eventually declined this saying only one pause allowed and no extensions which I think is very harsh as I have medical certificate but losing 9 days of use of any facilities due to the delayed response is also unfair imo so I requested extension of the time it took them to respond - declined by wellhub.
Well done great customer service - won’t be recommending you to anyone else now!!
Reply from Wellhub2025-10-20
Hi There,
Thank you for your feedback. We apologize for the negative experience, and we hope you get well soon.
We confirm that the agent correctly applied our policy: we are unable to extend the membership pause.
However, given the medical nature of your situation, we would like to discuss your case further. We will send you an email shortly.
Best :)
An absolute disgrace how this app operates. After years of being registered with them — first through my company back when it was Gympass, and later through a family member — they suddenly kicked me out, claiming I hadn’t done a check-in, which was completely false. Both the club where I was training and I myself sent them proof of the check-in, yet they still decided to throw me out. Years paying for their most expensive plan, the Diamond one, only to be treated like this. Truly shameful.
Reply from Wellhub2025-10-16
Hey there, Alejandra! Thank you for your feedback!
We sincerely apologize for the inconvenience this situation has caused you.
We want to confirm that we have already addressed this issue with your account holder through a different communication channel. As we previously communicated, the only family members eligible for addition are parents, children, and partners. Unfortunately, siblings do not qualify under this policy.
We sincerely hope to welcome you back in the future with a valid eligibility key! If you have any further questions, please reach out to our Help Center at https://helpcenter.gympass.com/es-es or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp.
I used to love Gympass/Wellhub and have had over 300 check-ins to date. However, those good years are far gone.
The company is clearly profit-heavy and has shifted a lot of Gold companies into Platinum and Platinum companies into Diamond, which at nearly £200 a month really isn't worth it. They've also moved premium classes from 6 to each brand to 6 a month in total. And not to mention about the new penalty system...
The only reason to use this app is if you somehow have a niche gym that you go to and is on one of the cheaper plans.
The app interface is absolutely horrendous and so much harder now to find any gyms when the filters dont work properly nor access to a website (it's all ran via the app). Quite often, classes do not show as booked at the gym I attend. I also have partners marked under favourites that I cannot remove now despite them leaving the platform due to pop-ups such as "this partner isn't on the platform anymore" that won't let me do anything past that stage (such as remove them).
Lastly, I was charged two premium credits for a class I attended and then couldn't get a credit back, even though I pay for 6 premium credits a month. I had to chase this for about 3-4 months to just get something like £12 (or so, can't remember) back into my account.
Considering how everything is getting worse, I'd stay away from this plan. It's a shame it's gotten so bad now :(
Reply from Wellhub2025-10-14
Hello, Peter! Thank you for reaching out and providing such a detailed and honest review. We sincerely apologize that your experience with Wellhub has declined. We take your feedback very seriously.
We recognize that the reclassification of gyms into higher tiers can be disappointing. Please know that these adjustments are necessary to support the long-term sustainability and fairness of our network for thousands of partners worldwide. Our new late cancellation and no-show system was also introduced to promote fairness for all users and partners by ensuring that spots are available to those who intend to attend.
To address the app issues you mentioned, we recommend verifying that both your phone and the app are updated to their latest versions. Additionally, reinstalling the app may help resolve some of the performance issues you're experiencing.
If you have any further questions or need additional assistance, please do not hesitate to contact our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
i LOVE wellhub!!! so convenient and motivated me to get back in the gym. i couldn't use a gym fee as the reason why i don't go anymore because my membership is free lol love it hereeee
Reply from Wellhub2025-10-13
Hi there! Thank you for your wonderful review! We're delighted to hear that Wellhub has inspired you to return to the gym and focus on your wellness. It's great that you're taking full advantage of your membership. Keep up the excellent work!
I have been with WellHub for 1 week and there has been no end of problems and difficulties. I joined due to the availability of gyms close to my home. However, upon signing up and paying I was unable to access the facilities due to one provider stating they have not been affiliated with WellHub for 3 years and have asked multiple times to be removed and these requests have been ignored. I have also been unable to access The Gym Group due to issues with providing codes to new members. An issue has been raised and I await resolution. If services cannot be used then they shouldn't be advertised which is a clear breach of the consumer protection from unfair trading regulations 2008 'false or misleading information'
Reply from Wellhub2025-10-08
Hi Kai,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the extremely frustrating start to your Wellhub journey. We understand your disappointment, and we want to address your concerns immediately.
We are glad to inform you that the technical issue regarding the check-in and code provision for The Gym Group (TGG) has now been resolved.
We kindly invite you to contact us here: https://helpcenter.gympass.com/en-gb/contact so we can explain the updated procedure for registration with TGG and ensure your account is set up correctly.
Please also let us know the name and location of the provider who stated they are no longer affiliated. This will allow us to investigate immediately and remove the listing if necessary.
We look forward to hearing from you.
The app is easy to use with my smartphone and I love that I have options for other locations.
Reply from Wellhub2025-10-08
Hi there, John!
Thank you for your wonderful review! We are delighted to hear that you find the app user-friendly and that you're enjoying the flexibility of having so many partner options. Thank you for being a valued member of the Wellhub community! ❤️
No instructions on what to do for first registration with The Gym Group... there is no human help available in the support section. Just FAQs which don't cover this issue.
Edited: my issue was looked into after I persisted with support. Not ideal and still waste of time. I expected it to work first time.
Reply from Wellhub2025-10-07
Hello Mo,
Thank you for updating your review. We are pleased to hear that our team was able to resolve your registration issue with The Gym Group.
We understand that the process was not ideal, and we sincerely apologize for any inconvenience this may have caused. Having successfully resolved your issue, we would greatly appreciate it if you would consider revising your previous rating.
Please feel free to contact us again if you need any further assistance. We are always here to help! Don't hesitate to reach out to our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp.
Love that it has multiple places. Only once a day though. Not that I need more than that.
Reply from Wellhub2025-10-06
Hi there, Fredy!
We appreciate your rating and review! It’s fantastic to hear that you’re enjoying the variety of partners available through the Wellhub app! Depending on your plan, you might have access to classes or private training sessions in addition to your daily standard booking. If you’d like to explore how to maximize your specific plan, feel free to reach out to us at our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re always here to assist you!
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