Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Written by the business, not verified by us.
Is Wellhub legit?
Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
I pay hundreds of dollars a month for Wellhub, and I have never experienced customer service this bad. Their cancellation policy is absurdly punitive toward customers. You’re essentially not allowed to cancel even ONE class a month without being threatened with losing your ability to book classes for the entire month.
Because of this, I was forced to drive out during a snowstorm, sitting in 45 minutes of traffic just to go 3 miles, because canceling wasn’t an option. I finally arrive at the studio… and the instructor never shows up. The building is locked. No class. No explanation.
And somehow, according to Wellhub, this is my fault. They refused to let me take another class that day, despite the fact that I showed up on time in dangerous weather and the class literally did not happen. So if a customer cancels, you’re punished. If an instructor cancels (or doesn’t bother showing up at all), the customer is just out of luck.
Wellhub holds cancellations over customers’ heads but takes zero accountability when studios or instructors fail to deliver. For a company charging this much, the lack of fairness and basic customer care is shocking.
I do not recommend signing up for this service unless you enjoy paying a premium to be treated like you don’t matter.
Reply from Wellhub2026-01-19
Hi Lauren! Thank you so much for sharing this feedback with us. We sincerely apologize for the experience you had, and we completely agree that the balance of accountability is essential. Our policies are in place to keep the community running smoothly, but we believe they should never stand in the way of our users' safety.
While our team has already handled the immediate situation regarding this visit, we want to ensure your feedback about our policies and your support experience is fully heard. Our team attempted to contact you to discuss this in more detail, but we were unable to reach you.
If you ever have questions regarding our late cancellation or check-in process, we are always happy to help! Please reach out to us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you!
When we first got this through work, you were allowed to miss one or two classes a month. I never did this frequently, but very very occasionally there were travel issues or illness that meant I was unable to cancel within the 12-hour period. I did always cancel the class to make the studio aware.
They have since changed the policy so that if you miss a class by accident, you are either locked out completely or required to pay a fine. When you’re on a £200-a-month plan so you can attend more classes regularly, this becomes a nightmare scenario. It punishes you for spending more, while providing no flexibility to cancel classes outside of the 12-hour window.
They keep making it more restrictive, and I am seriously considering cancelling. Ive gone from recommending it to people in the business to not.
Reply from Wellhub2026-01-12
Hi Emily,
Thank you for reaching out and sharing your thoughts with us. We truly hear your concerns.
These rules are in place to help us ensure fairness and keep class availability open for our entire community.
We'd like to clarify that the reactivation fee is meant to be a helpful option if you need to restore your booking access immediately. However, if you'd prefer not to pay it, you can still enjoy your plan at no extra cost by visiting our walk-in partners or using our wellness apps until the new month begins.
We really want to help you avoid this in the future, so we recommend double-checking the specific cancellation window for each partner and keeping your app notifications turned on.
If you’d like to discuss this further, please don't hesitate to contact us through our Help Center at https://helpcenter.gympass.com/en-gb/contact or via our social channels on Instagram @wellhub or X @wellhubhelp.
We're here to help!
I get this free through my work. They advertise that you can sign up your spouse for $11.99 a month what they don’t tell you until after you subscribe is that that doesn’t include any of the gyms in your area there’s no phone number you can call to get a hold of somebody and you have to chat online for support. To add the subscription for my wife that would cover a gym in our town. it was three times the advertised price. These people are a scam.
Reply from Wellhub2026-01-09
Hi Jared! Thank you so much for sharing your feedback with us. We truly value your input.
We’d like to clarify that our plans are tiered to offer a wide variety of partners at different price points. However, if you feel options are limited in your specific area, you can actually refer your favorite local gyms directly through the app and our team will reach out to them!
We understand your frustration and want to make sure you're getting the most out of your plan. Please feel free to reach out to us on Instagram (@wellhub) or X (@wellhubhelp). We're here to help!
AI assistant refuses to let me talk to a representative
I received a one month gift of Wellhub Premium. I went to one class, all good. I tried to book a second class, but repeatedly got an error message. The account holder is out of the country and won't be back for two weeks. WellHub will not let me talk to customer service to resolve the issue or get answers. I tried to pause the membership, but the account holder has to do it. So now I'm frozen out the app for at least two of the 4 week gift membership period. I can't get past the AI assistant. Could not be more disappointed.
Reply from Wellhub2026-01-06
Hello! Thank you for sharing your experience, and we truly apologize for the frustration. We want you to enjoy your plan to the fullest! Because our family accounts are linked to a primary holder for security and billing, certain actions do require their authorization. However, we would love to investigate this further for you.
Please reply to our request for more information, reach out to our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
We love to hear it, Pat! Thanks for sharing your experience. We’re thrilled to hear that you’re enjoying the app and finding great value in your plan! ✨
Your missed class policy is way too strict. Many of the gyms I’ve signed up for don’t train their employees so they have no idea how to check you in properly. 3 times I signed up for classes only to get to the studio and be informed the class I booked isn’t actually covered by Wellhub and I’d have to pay out of pocket.
Reply from Wellhub2025-12-30
Hi Greg! Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration you've experienced with class coverage and the check-in process at some of our partner studios. We want every visit to be seamless, and it's clear we missed the mark here. If a studio is unable to check you in or incorrectly informs you that a booked class isn't covered, our team can certainly investigate and look into reversing any unfair "no-show" marks on your account.
We will take your comments seriously and work with our partner relations team to address the check-in difficulties at the locations you mentioned. To help us resolve this for you and look into your specific account, please reach out to our support team directly, you can also DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we'll be happy to assist you!
I like all the options but you guys have the worst system for check in. it it so stressful and only being able to check in to one gym a day sucks. OnePass was so much better where you just got a tag for things like crunch and had to reserve spots for class based. Wellhub is unfortunately the best of the worst options but your system is so flawed
Reply from Wellhub2025-12-30
Hi there! Thank you for taking the time to share your experience. We’re glad to hear you enjoy our variety of options, your feedback is super helpful in showing us where we can make that experience even better! Regarding the daily limit, all Wellhub plans (except the Digital plan) currently include one standard check-in per day.
If you’re having specific technical difficulties with the check-in system or if a location isn't validating your visit correctly, we definitely want to look into that for you. Our goal is to make your fitness journey as seamless as possible, and we’d appreciate the chance to investigate any flaws you've encountered.
If you’d like further help or want to share more details about the issues you’ve faced, please feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We’re here to help!
They are at the level of a scammer - they charged me with no notice (no email about my upcoming debit), then after deleting my subscription (after 2 minutes from the charge), I texted customer service, and this lady tells me I don't have the right to a refund cause it was automatic. This is why companies deserve to fail, scammer level. incredible
Reply from Wellhub2025-12-29
Hi Martina! We are very sorry to hear about your experience. I would like to let you know that I’ve checked your case, and the agent you spoke with via chat has successfully requested a refund for your plan renewal, which has now been approved.
You should see the funds reflected in your account within 30 days, depending on your bank’s processing times.
Since you have already requested the cancellation of your plan, you won't see any further charges. We are here to help if you have any other questions!
Check in is easy. Multiple clubs in my area are enrolled. Good monthly dues.
Reply from Wellhub2025-12-29
Hi John,
Thanks for the 5 stars!
We're thrilled to hear you're loving the easy check-in and the variety of clubs in your area. Thanks for being part of the Wellhub community.
Enjoy your workouts! 🤸🙌
I wish there were better ways to filter the facilities by exact location or activity. It would be good to have an option to get on waitlists for full classes.
Also the F45 Creekside has an incorrect address.
Reply from Wellhub2025-12-29
Hi Tomka,
Thank you for your feedback.
We’re glad you're using Wellhub. Regarding your suggestions: we are constantly working to improve our filters, and we'll share your thoughts on waitlists with our product team.
About the F45 Creekside address, we’d love to fix that right away! Please contact us through our help center: https://helpcenter.gympass.com/en-us/contact or via social media Instagram(@wellhub) or X (@wellhubhelp) so we can verify the details with you.
Thanks for helping us improve! ☺️
I love this service. I have really enjoyed being able to go to the gym, any gym for one amount. It's such a value
Reply from Wellhub2025-12-26
We love hearing this! Thank you so much for the review. We’re so glad you’re finding great value in the platform. Keep crushing those goals and exploring everything our partner network has to offer! 🤸😊
Love the price and flexibility with all the gyms we can go to.
Reply from Wellhub2025-12-23
We love to hear that! Thank you for the kind words. Providing flexibility and great value is exactly what we strive for, and we’re so glad you’re enjoying the variety of gyms in our network. Happy training! 🤸
Used to be really good but they've gone seriously downhill
Used to be really good but they've changed their policies - used to be you could miss a check/cancel late 2 times a month (on 3rd they'd block you from using the app), and then they changed it so you could only miss 1, and now most recent update I got is that from Feb 2026 onwards you can't miss any class you book into or you won't be able to book any classes for the rest of the month -- unless you pay an extra fee of course!!
It's insane to expect that everything will always go perfectly, and frankly extortionate. They keep talking about how they're trying to be 'fair' to others while implementing a policy that is not only wildly unfair but also under blatantly unnecessary premises - the classes I book into regularly have 20 or so extra spots open, can't recall a time my gym's classes were ever fully booked. I'm not preventing anyone from booking by once a month missing or 'late cancelling' a class. This is very obviously a money grab.
---- Edit (2)
LOL Okay, so first Wellhub gave a completely generic copy/paste response that basically confirmed what I said, that that their reasoning is so everyone can 'have a fair and equal chance to book'. When I pointed out that this is just confirming what I said above, they now put in the current comment.
So, let me explain why this is not fair or equal. But first, here's the summary:
Wellhub is doing a money-grab that includes almost certainly breaching Consumer Protection laws, acting in bad faith to the companies' who they signed up with prior to this late cancellation change, and which penalises Wellhub customers for a month (instead of being fair or equal) for someone else's possibly 'potential' ability to book for one day, which is incredibly unfair and unequal.
So - more detail:
1. Unfair to the companies that sign up for Wellhub -- When my company signed the contract with Wellhub, that meant that if employees did pay for Wellhub they could miss 1-2 classes a month without being blocked from booking. That's no longer the case, which means that the company is now paying/has paid the same cost for less features/flexibility than originally signed up for. And I personally wouldn't be asking HR to renew when contract renewal time comes around.
2. Unfair to those who signed up for yearly contracts -- If I buy a 1 year subscription, Wellhub should not be able to change such significant features/what I receive from that subscription to this extent. This is in fact so unfair it's at least tiptoeing and possibly outright crossing the line of the (in Ireland) Competition and Consumer Protection Commission rules (CCPC), which state that: a business must always provide digital content/services to you that works how the business said it would ...[and] matches any advertisement, information or trial version you have seen.
That is, if I or any other customers bought the one-year subscription when the 'information' or 'version' was that I get 2 cancellations per month, than this change means it no longer matches that, and so is in breach of CCPC. If they want to make this change, they need to provide a penalty-free cancellation/refund option for those who don't want to use it anymore, given the change.
To use a simile, it's like they get you to sign up for a yearly delivery subscription for 3 cakes a month and then reduce it to you getting only 1 cake a month, when you've already paid for the full year.
3. Unfair to all existing customers (incl. monthly) - they are saying that they won't let you 'late' cancel because you could potentially be taking up a space that others could use, to which I have to ask... Why is Wellhub putting the interest of me, a paying customer, below that of other (likely non-paying/non-Wellhub) people? This is the opposite of equal or fair, and is in fact wildly disproportionate. This policy means they're putting somebody else's 'potential' loss of not getting to book this one specific class for one day over my confirmed loss of not getting to book any of the classes I want for an entire month, despite me having paid for it!! That is so insanely unfair it's shocking. The entire point of a subscription is that you get preferential treatment, and here they are prioritising their non-customers (since most who would potentially book a class if you didn't aren't Wellhub customers anyway) and penalising you far far far more heavily than makes any sense.
Also, do feel free to copy from above if you'd like to use any of it to:
a) lodge a complaint with Wellhub
b) lodge a complaint with your local consumer protection board or
c) write your own review.
Edit 3: LOLOLOL Wellhub reported this review for defamatory content, but it's only defamatory if it isn't true! And I told no lies, so review's still here.
To Wellhub, if me telling the truth about your policies is so problematic, maybe the problem's with your policy.
Reply from Wellhub2025-12-16
Hi there,
We apologize that our previous response didn't fully address the specific frustrations you raised. We want to be transparent about why these changes are happening.
While we understand that the classes you attend often have open spots, our booking policy is standardized across our entire global network. In many locations, classes are in high demand, and no-shows prevent others from participating. To keep the system consistent for all users and gyms, we apply a single policy rather than different rules for different gyms.
Regarding the reactivation fee: the intent is not to generate profit, but to act as a deterrent to ensure spots are respected across the platform.
We appreciate your honesty and are here to help you.
DO NOT GET WELLHUB! The app experience is incredibly frustrating. Checking in at the gym does nothing—you’re also required to geo-tag inside the app, which is not intuitive when you’ve already checked in at the front desk. If you don’t realize this, the app marks you as absent and locks your account until you pay a $25 fee to reactivate it.
So on top of paying hundreds of dollars a month, you’re charged for attending a class simply because the app didn’t register your location. And if it’s a glitch—which happens often—and you don’t catch it in the moment, customer service refuses to fix it unless you have a screenshot.
They claim it’s how they pay gyms, but every competitor manages to track attendance and pay studios without forcing users to geo-tag. It feels predatory and like they’re taking advantage of the fact that there aren’t many alternatives.
Awful user experience, terrible business practices, TOTAL SCAM!
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The response below doesn't solve the issue, it's just reinstating the process for check in. The issue IS the check in process that you all require, which is unnatural and designed so you have to pay multiple times per month ON TOP of what you pay for your monthly membership. You shouldn't have to check in at the front desk AND check in in the app. The check in at the gym should be a clear indicator you are there for your class, however your team has designed a product that makes it more complicated so people hopefully forget and you all can recoup more and more of people's hard earned money. I stand by everything I said in my original review.
Reply from Wellhub2025-12-09
Hello Morgan!
Thank you so much for reaching out and sharing your feedback with us.
We can confirm that our app uses geo-location to verify that you are physically present at the partner's location when you check in. This is the official and most reliable way we validate your attendance on our end!
I'm so glad to see that our team was able to successfully resolve your recent check-in issue! We really appreciate your patience while we sorted that out for you. If you feel the solution met your expectations, we would appreciate it if you could update your feedback here.
To help you have a smooth experience going forward, here are a few friendly reminders: Always remember to check in using your Wellhub app as soon as you start your activity, and please confirm that the partner has validated it. If you ever run into check-in trouble again, grabbing a screenshot or recording a video of your screen is super helpful—it lets us quickly figure out what's going on so we can assist you better!
If you have any doubts regarding the check-in process, please don't hesitate to reach out to our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We are here to help you!
I have been quite disappointed with my experience. The website feels outdated and difficult to navigate. I was previously a member through my former employer, but though I have since left the company, I am still being charged — despite having no access to my account. It should not be this difficult to resolve.
The response time of up to three days is far too long, and getting in touch with someone has proven surprisingly challenging. I contacted my bank to block the payment, which they did, yet the charge appeared again the following month as a subscription. This really ought to be looked into.
Overall, I expect clearer communication and swifter support. If a person leaves a company, it is only reasonable that they should no longer be billed.
Reply from Wellhub2025-12-08
Hello Jonathan!
Thank you for sharing your feedback with us. We're truly sorry to hear that you've had issues contacting support regarding your concern.
We want to clarify that you can actually continue using Wellhub as a former employee! We'd be happy to assist you and look into this further. To provide you with the most detailed and accurate information, please respond to our team's request for more information.
Additionally, you can always reach out to us via other support channels like Instagram @wellhub or Twitter/X @wellhubhelp! We're here to support you!
Easy to use, amazing array of classes, it’s insane. Only downside which I quickly learned is you’ll be banned for the remainder of the month if you don’t click check in when taking a class, so definitely check in!!!!!
Reply from Wellhub2025-12-08
Hi there, Cam! We are delighted to hear you are enjoying the amazing array of classes and find Wellhub easy to use! Thank you for sharing your positive experience!
You are exactly right about the check-in process: it is crucial to check in for every class within the app to confirm your attendance and maintain uninterrupted service access. We also want to assure you that if you ever experience issues with checking in, please reach out to our Help Center at https://helpcenter.gympass.com/en-us, or you can DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We are here to help!
Scammers imo. happy to charge your card while making it next to impossible to cancel or downgrade. Zero customer support, just argumentative drones who play dumb even though I send them screenshots of proof of cancellation they keep copying and pasting ToC paragraphs pretending they don't understand me. Literally behaving like scammers. you cannot manage your account on a pc or laptop, you can only log in online only to be shown two download buttons for android and iPhone, wants the point in losing in online to see two download buttons? pathetic!
Reply from Wellhub2025-12-05
Hi Adam,
Thank you for sharing your feedback here as well. We want to address your concerns directly, particularly the feeling that our practices are deceptive. We assure you that we operate with full transparency.
As we mentioned in our response to your Google review, we have reviewed the system logs regarding your cancellation. While the initial request was made, a subsequent action on the account reversed that request before the billing date. We have sent a detailed email with this timeline so you can see exactly what occurred.
Regarding your experience on the desktop site: We understand the frustration and we will pass this feedback to our product team.
We sincerely apologize for the frustration caused by the support interaction. We are reviewing that chat to ensure our team listens more effectively in the future. Please check your inbox for the detailed breakdown of the account actions.
You can always reach out to us directly via https://helpcenter.gympass.com or through social media (Instagram @wellhub or X @wellhubhelp).
We are here to help!
rubbish. if I could give lower than 1 star I would
rubbish. please people save your money. after paying them and still not having access to the gym. wasted 40 minutes standing around waiting for the pin to work but to no avail. do not give them a penny of your money cause they dont deserve it. crap service. stayaway
Reply from Wellhub2025-11-24
Hi Imran,
Thank you for reaching out and sharing your feedback with us.
We are truly sorry that you had such a difficult experience and encountered that severe service failure. We definitely want to help you resolve this and make sure your access is working smoothly again.
We noticed that you contacted us outside of our working hours.
Please contact our friendly team directly through our Help Center or Social media channels right away, and we'll take care of this for you immediately: our Help Center at https://helpcenter.gympass.com/en-gb/contact, or you can DM us on Instagram @wellhub or X @wellhubhelp.
We're here to help!
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