Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement.With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
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Is Wellhub legit?
Wellhub (wellhub.com) has a 3.2 out of 5 rating on OK.one, based on 186 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-03.
What people say
L
Laura · 14 reviews · Experienced 2026-04-23 ·
★★★★★
Don't pay for annual subscription, you are tied no matter what happens
Trying to speak to someone is extremely difficult. I pay monthly for a annual subscription as it was £3pm cheaper. Id advise u to pay the extra and not commit to the annual subscription. I have unfortunately taken unwell and require and. I am unable to attend the gym... I have attempted to cancel my membership but I have to continue to pay the £44pm... until the end of year, seems harsh.
Reply from Wellhub2026-04-23
Hi Laura, thank you for sharing your feedback. I’m sorry to hear you had a frustrating experience getting answers from our support.
We’ve sent you an email with detailed information about your questions. Please feel free to reach out if you have any questions—we’re ready to assist. If you need further help, you can also contact us via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we’ll be happy to support you.
L
Larry · 3 reviews · Experienced 2026-04-22 ·
★★★★★
Flexibility
Flexibility. However it would be ice if all gyms had a similar sign in or sign up process
Reply from Wellhub2026-04-23
Hi Larry, thank you for sharing your feedback. We're glad you appreciate the flexibility of the Wellhub app. Since we collaborate with thousands of independent fitness providers, each gym might have a unique check-in and sign-up procedure based on its own system. This aspect is beyond our direct control, as it is up to each partner to tailor their member registration and class availability processes to best suit their operations.
However, the check-in on the Wellhub app is the key part for your workout! It's a simple step tool to maximize your access and be extra practical, avoiding complicated sign ups.
If you need any further assistance, feel free to reach out to us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're happy to help with any challenges that might affect your routine.
J
Jim Ray · 1 review · Experienced 2026-04-20 ·
★★★★★
Love that I get to use my preferred gym…
Love that I get to use my preferred gym with a simple to use interface.
Reply from Wellhub2026-04-22
It's truly amazing to have easy access to your favorite gym and many others! Count on us for your workout! 🤸
I have been trying to learn about the different aspects of a Wellhub account, i.e. what are premium classes? How many premium classes are offered for each tier? Is that different than the allocation for Private Sessions?
The AI Agent on the website doesn't answer any of these questions and keeps sending me the intro message every time I try to ask for further clarification.
I wouldn't use the agent, except some of the things I'm trying to check out before committing to a tier are hidden somewhere that isn't accessible on their site.
Don't even have interest in signing up for this service based on how bad their customer support was in trying to learn more about the different price points and what was offered.
Reply from Wellhub2026-04-22
Hi Will, thank you for sharing your feedback. I’m sorry to hear you had a frustrating experience getting answers from our chatbot.
We’ve sent you an email with detailed information about private sessions and premium classes to help clarify things. Please feel free to reach out if you have any questions—we’re ready to assist. If you need further help, you can also contact us via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we’ll be happy to support you.
While the access to the app is great, there is no commitment from Wellhub to keeping your gym in the tier that you signed on for. I had access to my gym at the Silver level and two months in, I got a notification that my gym was no longer available at my tier so I had to upgrade to a higher tier to stay at my gym. Felt like the wool was pulled over my eyes. Once you commit to a gym, you don't want to have change so this was pretty disappointing.
Reply from Wellhub2026-04-22
Hi Giovanna! Thank you for sharing your feedback with us. We’re glad to hear you’ve enjoyed the convenience of the Wellhub app, but we sincerely apologize for the frustration caused by your gym moving to a different tier. We know how important it is to have a consistent routine at your favorite gym. Because we partner with thousands of independent fitness providers, their plan levels can occasionally change due to updated partnership agreements or adjustments in the gym’s own offerings.
We always aim to be as transparent as possible about these shifts by sending push notifications to users who visit affected gyms frequently, giving you time to explore your options. We appreciate your loyalty and understand how disappointing this transition was for you. If you’d like us to take a closer look at your account or help you find similar alternatives in your current tier, please don't hesitate to reach out.
You can DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) if you need further help! We'd be happy to help you explore our incredible network!
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Mike Tuffey · 1 review · Experienced 2026-04-20 ·
★★★★★
Juliana understood my issue and was…
Juliana understood my issue and was extremely helpful.
Reply from Wellhub2026-04-21
Love to hear this! We're thrilled Juliana was able to get you the help you needed. ☺️
I have added my family members so they can use Crunch fitness but am having a very hard time getting the membership started with either the wellhub app or crunch fitness app.
Reply from Wellhub2026-04-22
Hi Rosemarie! It is so wonderful that you’re looking to share your wellness journey with your family!
I would be more than happy to help you get everyone added to your plan. I’ve pulled up this step-by-step guide to make the process as easy as possible for you: View the Family Setup Guide here: https://helpcenter.gympass.com/en-us/articles/9741915583379
If you run into any trouble or just have a few questions while you're setting things up, please don’t hesitate to reach out! We’re here to help you every step of the way. You can find us at our Help Center, or feel free to send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp.
No emiten factura en contra de lo estipulado por ley.
Reply from Wellhub2026-04-20
¡Hola, Raul! Gracias por hacernos llegar tus comentarios. Lamentamos cualquier confusión respecto a la facturación. Queremos aclarar que, debido a nuestro modelo de suscripción corporativa, Wellhub emite las facturas directamente a las empresas con las que mantenemos el acuerdo comercial, ya que ellas son nuestros clientes directos. Por este motivo, la emisión de facturas legales está reservada exclusivamente para la entidad empleadora y no se emiten facturas individuales a los usuarios finales.
Entendemos que esto puede ser diferente a otros servicios, pero operamos de esta manera para integrarnos correctamente con los beneficios corporativos de tu empresa. Si tienes alguna duda sobre los cargos en tu método de pago personal o necesitas un comprobante de pago (recibo), puedes consultarlos directamente en la sección "Facturación" de tu aplicación. Si necesitas más ayuda con este tema, puedes escribirnos por mensaje directo en Instagram (@wellhub) o en X/Twitter (@Wellhubhelp).
If you attend a scheduled class and forget to check in on the wellhub app they charge you $25, even if you checked in to the actually class. The fact that they can’t see that the actual class checked you in is a total money grab. Support is all AI, can never talk a human. Terrible experience.
Reply from Wellhub2026-04-20
Thanks for the information, David! We are truly sorry for your experience with our bot and to hear about the frustration caused by the missed check-in fee. To help maintain a fair booking system for all members and our partner gyms, we do require a check-in via the Wellhub app for all scheduled classes, as individual studio systems don’t automatically sync with ours. We know it can be easy to forget when you’re focused on your workout, so we recommend enabling push notifications in your app settings to receive helpful check-in reminders!
Regarding your experience with our support team, we understand your concerns and truly appreciate you bringing this to our attention. Alternative to our main chatbot, we have other channels for customer support, so you are more than welcome to contact us by sending a direct message to us on Instagram (@wellhub) or Twitter/X (@wellhubhelp). We're always happy to assist!
I love being able to go to different gyms and classes without needing a membership to each facility. I take classes at 2 different LA Fitness locations and a Crunch Fitness location and I would not be able to do that without Wellhub. The app is easy to navigate, I get goals and badges which I love. Wellhub is helping with my fitness journey!
Reply from Wellhub2026-04-17
Hi Laura,
We're so happy to hear about your great experience with Wellhub! Helping you enjoy different gyms and classes is exactly what we strive for. Keep up the fantastic work on your fitness journey, and count on us to support you every step of the way! 😊
Customer service never got back to me after I submitted something to get a call back
Reply from Wellhub2026-04-15
Hello. We would love to help, but we were unable to locate your account with the information provided here. We have just requested more details through the Trustpilot tool (look for an email labeled 'Request Information'). Once you do, we'll be happy to look into your case closely and help resolve any particular issue. Therefore, while we don't have phone lines, our digital support team is ready to help as soon as possible.
Thank you!
I have been using Wellhub from my employer since Jan 2026. Not so happy with .. since January I have face 2 technical issue in booking my favorite gym. I had to return back on the way to the gym due to technical issues. Lately since April 2026 my favorite gym was removed from my plan and placed in the highest plan possible which is quite unaffordable , without any prior notice in the change of plan. Any upgrades to the next possible higher plan is acceptable but this is surprising to me. I have downgraded my plan from silver to bronze. Please do consider the customers before making any drastic changes like this. This is what makes a difference in customer experience more valuable than just a regular service.
Reply from Wellhub2026-04-13
Hi there, thank you for sharing your honest feedback. We're truly sorry for the technical frustrations you’ve experienced and the disappointment regarding your favorite gym’s tier change.
We know how much a routine matters, and we hate that you had to turn back from a workout. Regarding the changes: our gym partners occasionally update their requirements, which can cause a shift in tiers. We try to balance these updates to keep as many options accessible as possible, but we understand that a sudden change can feel unfair.
We want to ensure you still get the most out of Wellhub. Our network offers a vast range of partner locations, digital training, and virtual personal training. We encourage you to explore the other fantastic wellness options available within your current plan in the Wellhub app. We're confident you'll discover new favorites!
If you'd like to continue accessing your preferred gym, you can easily upgrade your plan at any time through your account settings. However, we’d also love the chance to help you find a new favorite within your current plan—please reach out to us at our Help Center or via our social media channels on Instagram (@wellhub) or Twitter/X (@wellhubhelp) so we can assist you personally!
Juliana did a solid job understanding my situation/request and quickly worked with me to come up with a resolution.
Reply from Wellhub2026-04-06
Hi There!
Thank you so much for sharing your experience with us. We’re so happy Juliana was able to help you, we’ll be sure to pass your thanks along to her! 😁❤️
I love Wellhub, it's amazing the level of access to different fitness experiences for the price is bar none. I wish I could recommend it to more people
Reply from Wellhub2026-04-06
Hi Derrick,
We love to hear this! 😍 Thank you so much for the kind words.
We're thrilled to hear you're loving the access our plans provide and that the variety and value are hitting the mark for you.
Thanks for being part of the Wellhub community, enjoy your next workouts! 🤸🏋️♀️
Just hiked the price of the starter subscription by 25%. To offer "more gyms and classes" - if I wanted more gyms and classes I would go to a different tier!!
Reply from Wellhub2026-04-01
Hi Daniel, thank you for sharing your feedback with us. Our goal is to ensure we can continue providing a high-quality, holistic wellness network. By expanding our offerings to include more gyms, studios, and premium wellness apps even in our Starter tier, we aim to provide you with the best possible variety and value to support your wellbeing journey.
We truly value your membership and want to make sure you’re on the plan that best fits your needs. If you’re looking for more price predictability, you might want to check out our Annual Subscription, which allows you to lock in your rate for 12 billing cycles. If you have any specific questions about your account or would like to explore other plan options, please feel free to DM us on Instagram (@wellhub) or X (@Wellhubhelp) and we’ll be happy to help!
I love Wellhub. Access to several good gyms near my home.
Reply from Wellhub2026-04-01
We love hearing this! Thank you for sharing your positive experience with Wellhub, Derek 😍
We are so happy to hear that you're making the most of the gym network near your home.
Enjoy your workouts! 🏋️♀️
Wellhub has changed my life. It has allowed me to go to different gyms/studios that I wouldn't be able to afford all the access/memberships to on my own. Through my company Morgan Stanley and the subsidary program, I'm able to go to much nicer gyms and studios such as LifeTime and Cobalt Cycling. The experience has been great and has me in a healthy rountine where I'm more motivated to attend different gyms/studios, different work out classes, and all the great amenities etc. The opportunity to go to different gyms/studios has also opened up meeting new people and creating connections that continue to push towards a healthier lifestyle. I feel very fortunate to be able to have a Wellhub subscription and hope my company continues to be apart of the subsidary program. I've even been trying to tell my co-workers about my experience to encourage as many people I know to sign up and take advantage of it.
Reply from Wellhub2026-03-31
Thank you for this fantastic review, Clifton! We are so proud to partner with companies like Morgan Stanley to make premium wellness accessible. Hearing 'Wellhub has changed my life' is the best news we could get! 🧡
We are so glad you’re taking full advantage of your Wellhub benefit to explore amazing partners like LifeTime and Cobalt Cycling. Thank you for being such a great advocate for wellbeing in your workplace. We look forward to continue supporting your wellness journey!
Great for price but been nothing but hassle from the start. Had weeks where I couldn’t enter the gym despite my membership being valid but not registering at multiple gym locations. Customer service takes you to an AI chat bot that gives inaccurate information and when I do get through to a real person they aren’t helpful! Would rather just pay more to the gyms themselves and not have to put up with the awful service.
Reply from Wellhub2026-03-30
Thank you for providing that information, Ellie!
We’ve confirmed that the technical issues at both The Gym Group and Everyone Active are now resolved. It’s great to see your recent successful check-ins at Everyone Active!
The Gym Group also noted that the induction has been finalized, so you shouldn't encounter any further issues. If you need any extra support with any partner in specific, we're glad to help! Please don't hesitate to contact our Help Center [https://helpcenter.gympass.com/en-gb] or or send us a message on Instagram @wellhub or Twitter/X @wellhubhelp. We're here to help!
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