Not working as expected
Not working as expected. And no response from support team.
About wemax.com
Data updated- Website
- wemax.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 63% (24/38)
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About this business
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Written by the business, not verified by us.Is wemax.com legit?
wemax.com (wemax.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 63% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Nice Floor Riser Screen....
I received my projector screen within a reasonable time considering it was the holidays. So far very pleased. Thank you!
Very good
Very good,very goog
Wemex is very good
Wemex is very goof
Quick resolution of discount request…
Quick resolution of discount request for a projector and order was sent in a timely manner. Website can definitely use periodic updates as all the discounts are not auto populated in the order page.
Great overall experience
The remote paired easily
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home button. The voice button also doesn’t work. Aside from that, I am able to mostly navigate as is. Update: This remote does work, just not as a factory replacement for the dice. After the WEMAX team reached out to me, they were really helpful with troubleshooting and ultimately providing a replacement. Thank you Wemax team!
Reply from wemax.com2024-10-29
Hi Christian, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Almost a month from ordering this and…
Almost a month from ordering this and still have not received it.
Reply from wemax.com2024-10-23
Hi Lonein, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Very good product
Very good product. Be aware that the projector has no female mounting. So the projector cannot be mounted on a tripod that uses a mounting screw. Wemax does make a tripod that uses a metal sleeve that enables you to mount the projector on a tripod.
Reply from wemax.com2024-10-17
Hi Joseph, Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at [email protected]. We're here to help. Best regards, WEMAX
amazing customer service.
Reply from wemax.com2024-10-17
Hi there, Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at [email protected]. We're here to help. Best regards, WEMAX
The remote control is very good
The remote control is very good, the shipping should come earlier.
I need to replace the remote for a…
I need to replace the remote for a wemax dice projector but you don’t support it.
Reply from wemax.com2024-10-17
Dear Steve, We are sorry for any inconvenience this may cause you. What's wrong with your order? We have seen that you have placed an order for a remote control, which we shipped through this link: https://t.17track.net/en#nums=YT2420121272210436. It showed: 2024-07-29 16:25 BUTTE, MT 59701, delivered, in/at mailbox Did you receive it? If you have any questions, please contact us directly. Kind regards, WEMAX TEAM
I have screen ordered since the 28th of…
I have screen ordered since the 28th of June and they claimed 3-5 business days for delivery. I had 8 business days of vacation to receive the package. They created a label the 5th of July and FedEx has still not received the package. I emailed them for a refund and they asked me to wait. I can't be there to sign for the package now as I work 12 hr shifts. I'd advise not dealing with this company.
Reply from wemax.com2024-10-17
Hi friend, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Just lying to your customers providing…
Just lying to your customers providing fake tracking numbers.
Reply from wemax.com2024-10-17
Hello, We are sorry for any inconvenience this may cause you. After you placed your order, we had already contacted the logistics provider to request the shipment, and it was only after we received your message that you wanted to cancel the order that we contacted the logistics provider to cancel the shipment. https://t.17track.net/en#nums=YT2415721272215840。 We apologise for any inconvenience caused. If you have any questions, please contact us directly. Kind regards. WEMAX TEAM
I need support
I need support. My electric floor-rising screen has wrinkles in both corners. I've reached out to support and haven't received any response.
Reply from wemax.com2024-10-17
Hi Lee, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Your projector served me well for…
Your projector served me well for almost two years. Now I find myself attempting to reach customer service to get my device repaired or even get guidance on repairs and you sent me a survey instead of answering my inquiry. Think twice and do your research before buying this device.
Reply from wemax.com2024-10-23
Hi Christopher, We apologise for any inconvenience this may have caused. Our professional customer support team will contact you immediately to help resolve the issue. You can also reach us through our chat support at wemax.com. Providing the best possible customer service is our top priority and we are committed to ensuring your satisfaction. Once again, we apologise for any inconvenience. Kind regards, WEMAX
Missing piece of tripod and no help
Missing piece of tripod and have received no response after 2 emails and no one ever answers the contact phone number. Still waiting for someone to contact me after 2 weeks.
Reply from wemax.com2024-10-17
Hello, Matthew. We are very sorry for the inconvenience, we have checked your order, the stand in the order lost the package, we have rearranged a new stand, logistics link: https://t.17track.net/en#nums=YT2423621272088319. Show logistics: 2024-08-30 18:39 Granite Bay CA, Delivered If you have any questions, please do not hesitate to contact us. Yours sincerely. WEMAX TEAM
great product
great product, great price, incredible quality of picture, assembly was so easy and well explained. only observation is the lack of info about how to remove the lubricant on the screen once assembly. Recommended product.
Work in progress
So far I m happy. Not quite set up perfectly yet, still working on placement of the projector and keystone alignment. There are a couple of wavy areas on the screen I'm not happy with, and the instructions are lacking.
Customer service was great on…
Customer service was great on communication,Emaildetails on on my order and my shipment was well package. I am enjoying my 150in. projector screen would highly recommmend this product for future customers. Wemax team keep up the good work.
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