wemax.com

There is No number to reach someone except email. No one response promptly. Believe this company is out of the country. My 1000.00 issue still not resolved.

Return process is very difficult No one to reach in a moments notice Slow to respond No phone number in the US Be concerned about the people that buy your product

Low price remote

The projector screen doesn’t come up…

The projector screen doesn’t come up and down . There is some issue with it, I have a feeling that this is not a new screen. I may have got a lemon product or a second hand item

Great products

Great products. Amazing service.

Great Project - excellent price

We love the image quality and the ease of this ultra short throw projector.

Arrived faster than I thought

Arrived faster than I thought. Was nervous about putting a 120" screen from scratch together but it was way easier than I thought. Video and instructions were just fine. Definitely a big difference with the ALR screen from my regular 110" screen. Picture is great on it.

Great picture quality

satisfied with the picture quality, and good inbuilt speakers.

Customer Service was very helpful when…

Customer Service was very helpful when ai realized I purchased the wrong screen they let me return it before it was shipped out so I could purchase the ARL screen. Shipping was very fast as well.

This is not your perfect ALR screen

This is not your perfect ALR screen. Could it be perfect ? It could but serious design flaw. There is just one support in the middle which is held by 2 screws above and 2 bottom. This creates an unnecessary tension on middle joint which bends the screen at middle. Screen material is good and precision is good too except at the corner. This should not be costing so much giving the flaws.

Screen had scratches, not perfect!

Package arrived not too late. It was nie and included everything. I was pretty excited to put this together. The projector screen i received had several scratches in the middle and on the sides. The ALR screen reflection is ok, though I am not satisfied with the value i paid due to the low quality.

Poor communication and lack of customer service

Was expecting product within 3-4 days of order. Received item 4 weeks after order. Phone listed on website is not in service. Customer support takes a day to respond as even though it says they have a branch in the US the headquarters is over seas. Product was to be installed for a customer and we lost revenue do to lack of product and reserved time for install based on original date of delivery. Excuse after excuse for why product was delayed. When finally shipped, date was not accurate. Product arrived outside of window and no one was on site to sign and receive. Poor communication on company's part. Offered 6 months of Netflix and $50 for inconvenience. What a let down. Update: as of Jan 12, 2024. I have yet to receive any contact from the companies team or compensation for the previous inconvenience. As far as the product goes it was a easy install. But... A. It forces you into Google smart hub, no way to bypass and go straight to the input. Customer uses Firestick and DirecTV box and hates not being able to go directly to last input used. B. I have looked online for a good amount of time. But cannot find the ir codes. Customer has a universal remote that functions all of the system and has to use the wemax remote every time to power on and change inputs. Completely defeated the purpose of a URC if they can't use it for all devices. C. CEC control. Projector when powered on will trigger the Denon AVR to turn on. But other devices will not trigger the projector to turn on.

Delivery of the purchase was on time…

Delivery of the purchase was on time and the projector works as advertised.

this is the worst costumer service i…

this is the worst costumer service i have ever encounter i have ask several time where is my item with no response i would not buy anything from them including there 4k short throw with i own.

I have not received all items in my…

I have not received all items in my order. I am missing the screen. I have not received a response regarding status of order. I have emailed support several times and it took over a week to get a response. I still do not have all of my items. I would like a real tracking number on my missing items. Could Wemax please provide that?

Quality

Quality of the product is incredibly

Good quality

Product as described

I ordered a wemax dice and a tripod and…

I ordered a wemax dice and a tripod and only recieved half of my order.

Eric DuBachUnited States · 2 reviews · Verified · Experienced 2023-11-27 · Posted 2023-12-19

The screen and projector we purchased…

The screen and projector we purchased are excellent! Exactly as the description explained. Both items were delivered in perfect condition and on time. The set up was very easy.

Unhappy with product

I am updating my review at this time do to the fact that customer support has contacted me. The problem with the screen has not been solved so I'm still not 100% satisfied. I sure hope the problem with the screen can be fixed, and at that point I will be very satisfied. until than I am still not happy with the product. Here is the original review. I purchased a 120" Electric Floor Rising Tension ALR Ultra Short Throw Screen w/ Smart Voice Control and I am very dissatisfied with it. This item cost a lot of money and therefor should be of better quality than it is. There are waves or rolls on both the right and left of the screen. There should be more tension on both sides of the screen to prevent this. Also I tried reaching out to your customer support via email an got no response. Very poor customer support.

Wemax 120 inch ALR screen

The quality of the screen is good. The instructions for building the screen and mounting the screen are vague at best and not the most user friendly. It took me 5 hours to build and mount the screen, after having to check and double check and measure and remeasure. Also, the machined parts don't always align as well and you will need to be creative with how you build the screen without ruining it.