WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Written by the business, not verified by us.wemax.com (wemax.com) has a 3.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 63% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
I gave you 4 stars because I am happy I didn't make another mistake. The screen quality is very good so the pictures are sharp and that's what matter to me the most. The installation instructions were ok but I am not a handyman so I struggled for a while and I finally I installed the frame on the wall first and then put the screen on. Overall I have been satisfied since I bought it two weeks ago.
Needed to get more remotes due to grand baby being a grand baby. I was pleasantly surprised when i found the Wemax remotes that i needed for a reasonable price and they were promptly shipped to me about a week later.
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkommentiert stehen (dies war ebenfalls die letzte Rückmeldung von WEMAX):"[...]We are very sorry that at the moment we are having some problems with our system and we are not able to create return labels. We're already looking for a tech to take a look at it, not sure when we'll be able to fix the problem.[...]"
Hi Matze, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Very bad customer service and return process is very painful.
Hi Pavan, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Top quality screen at a very affordable price, extremely happy with my purchase, the picture quality is amazing, this screen is worth every penny very well built and easy to assemble.
After my screen was delivered with a damaged box, I decided to send it back unopened. I'm currently working with them now on that, and they have been very understanding.
Hi David, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Hi Robert, We apologize for any inconvenience caused. We have sent the package by this FedEx: https://t.17track.net/en#nums=774223508057&fc=100003 It seems the package was missing during delivery. Deeply sorry for the inconvenience this may cause you. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Arrived promptly. For assembly, everything that I needed to assemble was provided (minus a drill). This really made it easy to step through and assemble and mount the projection screen. Great job.
Overall pretty happy. The self rising screen has some slop to it on the bottom edges causing some waving in the picture but it’s not to noticeable.
Excellent product, excellent quality, it works day or night, the resolution is great, I’m very happy with my purchase
The product is really good, top quality and price was excellent
the customer service was very poor and late in responding and when i try cancelling the order the canceling does not work in the site, all i have to talk to Klarna payment to initiate the cancellation and refund process. but unfortunately the product delievered at home and when i try returning without even bring in home, all i have to pay the Return cost which is not acceptable. i stated the conversation on refund and cancellation before the shippment.
Hi Vijay, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
Hi Fenglei, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
easy to order. quick to deliver
The projector and ART screen combination is good, I earc port input is very helpful to play Dolby atmos videos. Overall I am satisfied with the product.
On time delivery, easy to set up. Great experience
Quick response, provided the instructional video and offered the replacement part.
I never recieved my Wemax Nova SE 4K UHD ALPD UST Laser Projector. It was scheduled to arrive on Oct 15 and and it never arrived. I contacted Wemax and they said they would resolve it in 48 hours. More than a week later and they said they are looking into it and will resolve it in 48 hours. No help at all. They told me to track it. I obviously had done that already. FedEx had lost it and a week after I contacted FedEx they all of sudden changed the status from out for delivery to delivered a week ago with no signature. Wemax is not helpful at all and won't answer the phone and emails are replied to after about 12 hours with a canned answer.
Hi Nick, We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience. Best regards, WEMAX
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