Wholesale Payments is a one-stop payment processing company that provides low processing rates, cutting-edge technology, and excellent customer service.
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Is Wholesale Payments legit?
Wholesale Payments (wholesalepayments.com) has a 4.5 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Business Services and its reputation is excellent. 87% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company regarding their overall service. Customers frequently praise the helpful, professional staff and dedicated support agents for providing quick and effective solutions to technical problems. People note that representatives are consistently polite, highly knowledgeable, and always ready to answer questions in a timely manner.
However, some reviewers were not happy with unexpected payment adjustments, unfulfilled sales commitments, and unexpected fee collections. A few consumers also mentioned frustrating delays in receiving deposited funds and unresolved financial disputes. Reviewers additionally reported experiencing difficulties when trying to communicate with representatives to resolve these account problems.
Auto-generated from all reviews of this business. For reference only.
It was wonderful to speak with a real person, not an AI. Amanda listened to my terminal machine issue, identified that it was an uncommon issue and sent me to the correct person who was able to fix the issue. The whole process was fast and friendly despite the issue being one the team had never encounter exactly before. This was refreshing. The experience with customer or technical service with most companies these days is an endless circle of multiple choice questions, none of which apply. I was so happy to speak with a real person who could understand an issue that wasn't an easy and common fix. Thank you.
I had a great experience talking with Brad today . My company Name is: BEAULIEU BROTHERS PAWN CITY - 962354 and the Support Agent's name: Brad Haralson
Brad addressed my concerns and got me pointed in the right direction. We got our credit card terminal back on track and brad made everything seem so easy.
He was very professional and helpful.
I just got off the phone with CSR Janie Lozoya - SHE IS WONDERFUL!!!! Honestly, every time I've called Customer Service the reps have been outstanding, I've been with this company for almost 3 years - great products, great service - even my sales rep Matt Zarcone still checks to make sure they are meeting my business needs. So glad I switched to Wholesale Payments!
I called from Skeeter's Design in to Wholesale payments with a question concerning a rate change to my account, had to ask them to call me back due to a customer showing up. Haley Hill called me back and did a great job of explaining what was going on. She was very professional and helpful.
My business, Watson Auto & Hardware, Inc uses Wholesale Payments for card processing. I reached out to customer service on 2/6/26 to discuss making some possible changes to the way that we process. I spoke with Adriana Pena and she was very helpful. She answered all of my questions and offered suggestions. Was pleased with the service I received.
Had a question about how my Daily Credit deposits were posting. I prefer a full batch with then a debit of the days Credit Fee amount. Jordan Vandiver did a great job and fixed the issue with a positive proactive approach. Very exemplary work and quick attention to detail in identifying and resolving the purpose for my call.
Candace Cisneros called to welcome us to Wholesale Payments. She was very pleasant to talk to & seemed eager to help us however might we need. She followed up by sending me an email with information to help with different potential needs we might have in the future.
April,
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