Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Written by the business, not verified by us.Wigs.com – The Wig Experts™ (wigs.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, the exceptionally wide selection of products, and the intuitive ordering process that makes finding desired styles simple and straightforward. Shoppers also appreciate the generous return policy and efficient customer service which consistently ensures a smooth and satisfying purchasing journey. However, some customers also noted that the return process can occasionally become complicated and expensive depending on the specific situation. A few reviewers experienced difficulties with international shipping costs or found that certain wig densities and cap constructions did not meet their personal expectations.
Auto-generated from all reviews of this business. For reference only.Quick shipping. Great customer service. I have purchased two wigs so far. One had to be returned, it was not a good style for me. The other is great. Both were great quality, decent price. Would shop again.
Nearmissy, We are so glad you had a positive experience with us and appreciate your kind words about our shipping and customer service. We are happy you found a great wig!
I returned the wig I purchased. The return was easy and went well.
Marcia, We are glad the return process was easy for you. Thank you for your feedback.
My interview was with Dana. She was very friendly. She made suggestions on what hair color and what wigs would look the best on me. I felt that she really cared about helping me. She was very helpful, and I look forward to talking to her again. I placed an order and I'm looking forward to it's arrival.
Katherine, We are so pleased to hear about your positive experience! It's wonderful that our team member was helpful and provided great suggestions. We hope you love your new order!
Topper was delivered on time and in great condition. I love it!
Tiffany, We're so glad your topper arrived promptly and in great condition! We appreciate your kind words.
Ann, We are so happy you are satisfied!
I had to return my wig as it was too big, The return process was great and I received my credit back to my card in a timely manner. I’m still going to make another purchase with Wigs.com. Just have to find the right one. Very pleased!
Nancy, We're glad to hear the return process was great and your credit was processed quickly. We appreciate your continued trust and look forward to helping you find the perfect wig!
Wig was nothing like the picture and nothing close to natural hair look.
Thank you for your feedback. We’re sorry to hear that the wig did not meet your expectations and that it looked different from what you anticipated based on the product photos. We strive to provide accurate images and descriptions for all of our products, but we understand that preferences regarding style, density, and what looks natural can vary from person to person. We never want our customers to feel disappointed with their purchase. We also want to clarify that we offer a 45-day return policy. If you were unhappy with the wig you received, our customer service team would have been happy to assist with a return or exchange within that timeframe. We appreciate your comments and will continue working to ensure our product images and descriptions set the right expectations for our customers.
I ordered Broadway and I love everything about it. It took only a few days from the ordering process and the delivery. Great service.
Donna, We're so happy to hear you love your Broadway order and our speedy delivery! Thank you for your wonderful feedback.
Loved the fast service and polite customer care team!
Katie, We're so glad you enjoyed our fast service and polite team! Thank you for your kind words.
As long as I can remember I've bought my wigs from wigs.com. This is where I found The One that fits my personality. I have alopecia so they solved my problem. I don't announce I'm wearing a wig, but should someone ask I'm not embarrassed to tell them and I definitely let them know Wigs.com is the best place to buy one if their looking for Quality!
Dona, We are so glad to hear you found "The One" that perfectly suits your personality and helps you feel confident. Thank you for your loyalty and for recommending us!
My problem is that you return policy is really bad. Most wig co have at least 30 day returns if not 45 days. This is the reason I will never order from your co again.
Thank you for your feedback. We’re very sorry for any confusion regarding our return policy. We actually offer a 45-day return policy, which is longer than many companies in the industry. We understand how important flexibility is when purchasing a wig online, and we strive to make our return process as straightforward as possible. If there was any misunderstanding about our policy or if you experienced an issue with a return request, we would appreciate the opportunity to look into it and help resolve the situation. Please feel free to contact our customer service team directly. Thank you for sharing your experience.
It was any easy purchase and an easy return. Thank you. While the wig was quality and gorgeous it was totally not what I ordered or saw in the photo of what I ordered. I was very disappointed and probably won’t order again. It was stressful spending that much money hoping this site was reputable.
Thank you for your feedback. We're pleased to hear that your purchase and return process was easy and hassle-free. We're sorry to learn that the wig you received did not match your expectations based on the product photos. We understand how disappointing that can be, especially when making a significant purchase online. While we strive to provide accurate product images and descriptions, variations in style, color, and appearance can sometimes occur. We appreciate you giving us the opportunity to earn your business and are glad you found the wig itself to be high quality and beautiful. Your comments regarding the product presentation have been noted and will be shared with our team as we continually work to improve our customers' shopping experience. Thank you again for your honest feedback, and we wish you all the best in finding the perfect wig for your needs.
The first wig I ordered ended up being too long so I ordered a shorter one and am very pleased. It fits well, looks natural and is light weight enough to wear for an extended period. The color is great. I purchased it for occasional use. Delivery was quick and the return on the first one was very easy.
Kerry, We're so pleased you found a wig that fits well, looks natural, and is comfortable! It's great to hear the color is perfect and delivery was quick. Thank you for your positive feedback!
Loved the quick delivery of the wig and boxing was great!! Just wish it came in large...I am making it work though. The whole process for online purchasing is quick, efficient and user friendly. Kudos to all involved!
Margaret, We're delighted you appreciated the quick delivery and great packaging. We also appreciate your feedback regarding sizing and are glad our online purchasing process was user-friendly. Thank you!
When I needed phone help, it was there! Real person, right away, and helpful. 😄
Dale, We are so glad our phone support was helpful and efficient for you. Thank you for sharing!
The representatives were very helpful and knowledgeable. I would highly recommend them.
Barbara, We're so glad our team provided helpful and knowledgeable service. We appreciate your recommendation!
Cindy, We're so happy you love the wig and appreciate your positive feedback regarding the fast delivery.
I love my Belle tress so much and I paid for expedited shipping so I could take it on a weekend trip. It arrived in time surprisingly. I say that because most things don’t get here in a timely fashion since I live in a rural area why are Belle tress wigs just so amazingly perfect?
Olivia, We're so glad your Belle Tress arrived quickly for your trip! It's wonderful to hear how much you love it and find it so perfect. Thank you for your kind words!
Always recieved timely and in great condition. Is as promised - good quality - truly what i had hoped. Will order again through wigs.com.
Rae , We're so glad to hear your order arrived timely and in great condition, and that the quality met your expectations. We appreciate your feedback!
Love the wig! The color is perfect! The hair fibers are so soft! No one knows I am wearing a wig! I received my order quickly after placing it!
Pamela, We are so happy you love the wig and its perfect color! We're glad the soft fibers make it undetectable and that your order arrived quickly.
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