Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Written by the business, not verified by us.Wigs.com – The Wig Experts™ (wigs.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast shipping times, the exceptionally wide selection of products, and the intuitive ordering process that makes finding desired styles simple and straightforward. Shoppers also appreciate the generous return policy and efficient customer service which consistently ensures a smooth and satisfying purchasing journey. However, some customers also noted that the return process can occasionally become complicated and expensive depending on the specific situation. A few reviewers experienced difficulties with international shipping costs or found that certain wig densities and cap constructions did not meet their personal expectations.
Auto-generated from all reviews of this business. For reference only.It's great how easy it is to return a wig. I love the one I just got, but have returned several in the past. I'm never quite sure what they will look like.
Cathy, We're so glad you love your new wig and appreciate your feedback on our easy return process! We understand that choosing the perfect wig can be a journey.
So easy to shop and fast shipping. I love my wig!
Tori, We're so glad you enjoyed shopping with us and love your wig!
Every woman's wig I have ordered has been wonderful and their shipping is fast. Great company! Diane Z
Diane, We're so glad to hear you've consistently loved our wigs and appreciate your kind words about our fast shipping!
I really like ordering from Wigs.com because it was so easy during the process .
Suzanne, We're so glad you found the ordering process easy. Thank you for your positive feedback!
Returns are super easy … will only buy from Wigs .com
Christa, We are so happy to hear you find our returns easy! We appreciate your loyalty.
Great website, especially for beginners. I ordered Miranda by Jon Renau 12FS8. Shipping was fast with no issues. Beautiful coloring and very nice cap construction. This was one of my first wig purchases and very happy with the quality for the price! One thing to note, the fibers were very shiny, which I read is common for synthetic wigs. Would buy from this site again.
Kim, We're so glad you had a positive experience with your Miranda wig! It's wonderful to hear that the shipping was fast and the coloring and cap construction met your expectations. We appreciate your feedback about the fibers.
I have now received two wigs purchased through wigs.com one by Gabor and one by Raquel Welch. The Gabor wig looked like something Chucky would wear, and the Raquel Welch wig was so small it would not fit a five-year-old. I later discovered that both wigs came from the same supplier, Beauty & Hair. I have already returned the first wig. I am 82 years old, in poor health, and living on a fixed income. Returning these wigs has been painful, time-consuming, and expensive. It is also disappointing not to have a nice wig to wear for special events. I asked for help and was promised assistance, but no one followed through.
Susan, We appreciate you sharing your experience with us. We are truly sorry to hear that the wigs did not meet your expectations and caused such difficulty, especially given your health and circumstances. We regret that the promised assistance was not delivered. We are reviewing our processes to prevent similar situations and ensure better support for our customers.
Great and fast shipping , definitely buy from again.
Debbie, We're happy you enjoyed our fast shipping. We appreciate your kind words.
Wigs.com takes care of its customers. Over the years, I've ordered a number of wigs that just did not work for me. The returns were easy, no questions asked. And the people who answer the phone are very knowledgeable about their products. Wigs.com is the best.
Robin, We're so pleased to hear that you feel well cared for and that our return process was easy for you. It's wonderful to know our team is knowledgeable and that you consider us the best!
Wonderful communication via email and that was so helpful in making me choose this company. There are many companies to choose from and I believe this one is excellent.
Nancy, We are so glad our communication helped you choose us! We truly appreciate your kind words and positive feedback. Thank you for recognizing our efforts.
The 2 toppers did not arrive..I did contact company..said they have to investigate with UPS..so ok..we ordered 2 more they did arrive...weeks gone by no updates from company till yesterday when I received an email that they don't want my business...during this i ordered a wig which is arriving tomorrow which now I will send back..the other wigs I ordered were not the correct color and mind you one of their customer service told me wig was blond...was not..was red!..beware if you return due to their error with colors...they don't want your busines..still waiting for call from management!!..nice try to reply and say you left voicemail..not true and I have all calls in and out and nothing from your company..if needed I can share the email and my call log to prove you lying...
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you've encountered throughout this process. We understand how upsetting it must have been to deal with missing shipments, replacement orders, color discrepancies, and delays in communication. We also regret that our correspondence left you feeling that your business was not valued, as that is never our intention. Our management team has attempted to reach you and left a voicemail. We would very much like the opportunity to speak with you directly, review your concerns, and clarify any misunderstandings. Please give us a call back at your convenience so we can discuss your experience and work toward a resolution. We appreciate your feedback and hope to have the chance to assist you further.
Order process was easy and simple. The product arrived well packaged and in a timely manner. The wig was beautiful, but not exactly my style so, I decided to return it. That was handled in a prompt and professional manner. This company has a large selection of beautiful wigs.
Sheryl, We're so glad to hear your order process was easy and that your product arrived well-packaged and timely. We appreciate your kind words about our selection and prompt return handling.
The topper was fine, but the color was off
Margaret, We appreciate your feedback. We are sorry the color wasn't as expected. Please feel free to reach out to our Client Care team. We will be happy to assist you with finding a better color!
Needed more coverage, took too long to arrive. I wasn’t refunded the full price which is not good. I’ll find wigs somewhere else.
Thank you for your feedback. We are sorry to hear that the piece did not provide the coverage you were looking for and that your order took longer to arrive than expected. We also understand your disappointment regarding the refund amount. Our goal is always to provide a positive experience, and we regret that we fell short in your case. We would love the opportunity to make this right. We offer complimentary virtual consultations with our wig and topper experts, who can help recommend styles that provide the coverage, fit, and look you are seeking. If you're willing, please reach out to our customer service team so we can arrange a consultation and work with you to find a solution that better meets your needs. Thank you for giving us the opportunity to improve.
Prompt delivery, great prices!Excellent service and quality of wigs!
Abbey, We're happy you enjoyed our prompt delivery, great prices, excellent service, and quality wigs!
The customer service was excellent. Whenever I had questions about my order, your team responded quickly and professionally. I truly appreciated the prompt communication and support throughout the entire process. Thank you for the outstanding service.
Hana, We're so glad to hear our team provided excellent, quick, and professional support. We appreciate your acknowledging our prompt communication throughout your experience. Thank you for your kind words!
Ordering the wig, receiving the wig and then wearing the wig has been truly a wonderful experience. And customer service is excellent should one have questions or concerns. A real human being is there to assist! Thank you!
Wendy, We are so pleased to hear you had such a wonderful experience with your wig! We're also glad our customer service team was helpful. Thank you for your kind words!
I had a couple of questions about my wig. I had a zoom call with Jade and was very happy with the experience.
Sharon, We're so glad we could help with your wig questions! We appreciate your positive feedback.
I look forward to chatting with someone for my next purchase
Deborah, We are delighted that you look forward to your next purchase with us. Thank you!
Sandra, We appreciate your feedback on the wig's fit.
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