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Written by the business, not verified by us.Window Nation (windownation.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, highlighting smooth projects and beautiful results. Consumers frequently emphasize that the installation crews are exceptionally courteous, highly efficient, respectful of private properties, and thorough when cleaning up all working areas. Additionally, buyers appreciate the knowledgeable sales personnel who provide detailed explanations, answer questions patiently, and guide them smoothly through the entire process. Some reviewers were not happy with the customer service, pointing out frustrating instances where phone calls and voicemails were left completely unreturned. A few other people also felt that certain installation aspects required additional attention, mentioning minor structural gaps or delays in resolving specific repair issues.
Auto-generated from all reviews of this business. For reference only.I needed 3 windows replaced. The quality of the windows was excellent Very happy with the window installers as well as the installation.
We're so happy to hear you're pleased with your new windows and the installation! We appreciate you sharing your positive experience with us.
The two-man staff did our 5 windows in one morning with no mess left and a short though comprehensive and clear out-briefing. The manner of the senior partner was professional yet friendly.
We're so pleased to hear that our team completed your window installation efficiently and left your home spotless. It's wonderful that you found our senior partner to be both professional and friendly.
The sales rep was competent and pleasant; the scheduler was proficient and flexible; the installers were excellent and polite. In other words, from start to finish, Window Nation was excellent! I'm glad I chose this particular company to replace my windows.
We are so glad to hear that your experience with us, from start to finish, was excellent! We appreciate you choosing us for your window replacement.
Frank made buying new windows a pleasure. The price is fair and reasonable. I am a satisfied customer.
We're so pleased to hear that your experience buying new windows was a pleasure and that you found the price fair and reasonable. We appreciate you being a satisfied customer!
Consistsnt communication about what going to happen next. Excellent price for my pocket, and window install was fast ,easy and wonderful people working not smoking or talking so much. Im very pleased.
We're so pleased to hear about your positive experience! It's wonderful that our communication met your expectations and that you found our pricing to be excellent. We're especially glad to know our installation team was fast, efficient, and professional.
Window Nation was outstanding from start to finish with my window project. From my initial meeting to scheduling to install was great.
We are so pleased to hear that your window project with us was outstanding from beginning to end. Thank you for sharing your positive experience!
The installers were very rude: needlessly leaving doors open the entire 6 hours they were working, letting insects come in, etc. The main installer with whom we communicated acted like a child, basically throwing a temper tantrum because he didn't have an additional outlet and had to get an extension cord. They didn't wear booties when walking through the house and were not careful with a gate we have downstairs despite our voiced concerns. The aforementioned installer also cleaned up via our main bathroom, despite still leaving a lot of dirt on the floor and in our bathtub and sink, and the caulking job was mediocre at best. Windows otherwise seem correct and passed inspection. Sales representative was helpful and the financing option is very useful so far. The project manager never called back, however, despite the concerned mentioned above.
We sincerely apologize for the negative experience you had with our installation team. We understand your frustration regarding the installers' behavior, the cleanliness issues, and the lack of care for your property. We are also very sorry that the project manager did not return your call. We are reviewing your feedback to ensure such incidents are not repeated.
It was an easy process and Scott who came to our home was personable and outgoing with little or no pressure applied and willing to negotiate what we considered a fair price. Vinnie and his helper who came to install the Windows were personable and very neat and respectful of our home
We truly appreciate you sharing your positive experience! We are so pleased to hear that our team provided a smooth and respectful process from start to finish. Thank you for your kind words.
Easy to buy and efficient install. No problems
We're glad to hear that your purchase and installation were efficient and problem-free. We appreciate your positive feedback!
They were very informative about the windows and answered all Questions we had. They were all friendly and easy to work with. My windows are beautiful now.
We are so glad to hear that our team was informative and friendly, making your experience easy and resulting in beautiful new windows. Thank you for your wonderful feedback!
Sales was zero pressure, product is above par
We are so glad to hear that our sales approach was pressure-free and that our product exceeded your expectations. We appreciate your positive feedback.
Was all done professionally I’m very satisfied
We are so pleased to hear that you were satisfied with our professional service. Thank you for sharing your positive experience with us!
Once Mike Vacarelli, the representative who initially came out to do the assessment and the measurement of the window…That is the only thing that went well. Soon after I was contacted via phone by window nation and a lady advised me the appointment would be between 8 and 10 AM on July 6. Then I was sent a text message from a contracted third-party installer named Edwin Zalano who said that he would be doing the repair repairs and would be arriving between 12 and 1 PM on July 6. A short time later, I then received an email from customer service from window donation advising my appointment would be 3 PM on July 6. There was no continuity in any of the scheduling and I didn’t even get a call the day of the appointment advising a rough timeframe that they would arrive. I understand the email said within two hours of the appointment, but my entire day was wasted. The installer didn’t show up until 4 PM and didn’t even call ahead of time. Even worse, there was some type of caulk stain that was left on the curtains in my son‘s bedroom, which I had removed and placed to the side, prior to the arrival of the installer. Additionally, a water bottle that was nearly empty was left in my son’s room full of some type of paint thinning chemical. It’s Completely unacceptable to leave this behind in a child’s room. Additionally, in our front yard there is 3 to 4 old screens that were left after the install was complete and the crew didn’t clean up after themselves. And to top that off, only one person in the entire crew spoke halfway decent English and didn’t even have any paperwork to show the work that was conducted and a contract to sign and a method of payment. This is not a good business practice. My wife was home at the time and the installer crew requested her to sign a blank sheet of paper for their boss, which was completely unacceptable and made zero sense. I was contacted at some point on Tuesday, July 7 by the install manager for window nation for my area, who was asking me why I didn’t pay and I had to explain all this and send photographs of the problems that we had to deal with after the install crew left. There wasn’t an apology initially and I was contacted nearly a week later asking when a crew could come back out and clean up. Being a homeowner, thinking I wouldn’t clean up and keep my yard Presentable is absolutely absurd and to think I was gonna wait on a crew to come back out on their own time when I have a fixed schedule is unacceptable. I would never use this company again.
We are truly sorry to hear about the incredibly frustrating experience you had with our scheduling, installation, and follow-up. We understand your disappointment regarding the multiple conflicting appointment times, the significant delay in the installer's arrival, and the lack of communication on the day of service. The issues you described with the caulk stain on your curtains, the hazardous chemical left in your son's room, and the old screens left in your yard are completely unacceptable and do not reflect our standards. We are also concerned to learn about the difficulties with communication during the installation and the request for your wife to sign a blank document. We acknowledge that the subsequent interaction with our install manager and the delayed offer to clean up did not adequately address your immediate concerns. Your feedback is invaluable, and we are taking your comments seriously to review our internal processes for scheduling, installer conduct, site cleanup, and post-installation communication. We are committed to preventing similar situations for future customers.
The window installation was FLAWLESS!!! Alex, Larry and Slova were very professional, hard-working, courteous, and knowledgeable about their craft. I will highly recommend Window Nation to my community and fellow veterans. KEEP UP THE GREAT WORK!!!!
We are so happy to hear about your flawless window installation! We truly appreciate your kind words about our team's professionalism and knowledge. Thank you for recommending us to your community.
The installer quickly installed our windows on an extremely hot day. We appreciated his quickness.
We're so glad to hear that our installer was able to quickly install your windows, even on such a hot day! We truly appreciate your positive feedback.
From the onset of this project it has been seamless. Gabe is friendly and informative, Amy friendly and direct and the team of guys who did the work were pretty incredible! I'm very, very happy with the product and the outcome! If anything constructive to add: I called and left a voicemail regarding a question and it was not returned. Also, one of the metal handles has a chip in it but a call has been placed for Warranty work.
We are so pleased to hear about your positive experience with our team and the incredible outcome of your project! We truly appreciate your kind words. We sincerely apologize for the missed voicemail and the chipped handle. We are actively addressing these concerns to ensure a smoother experience for all our customers.
Was pleased with sales rep and also pleased with the man that installed them!
We are so pleased to hear you had a positive experience with both our sales representative and the installer! Thank you for sharing your feedback.
Thank you for providing us with your feedback. We take this feedback very seriously and would like to have a better understanding of your experience. Please reach out to us at (866) 217-9582 at your earliest convenience, and we will do our best to address your concerns.
We're so glad to hear that your entire experience with us went smoothly! Thank you for your wonderful feedback.
From beginning with Jeremy in sales to installation team and clean up it's been smooth sailing. Large kitchen window and 4 large windows on front completed in one day! Beautiful 😊
We're thrilled to hear that your experience, from sales to installation and cleanup, was so smooth! It's wonderful that your new windows were installed efficiently and that you're happy with the beautiful result.
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