Michael white helped me out hes the man
Reply from AirDNA2025-07-08
Thanks for the shoutout! We’re glad Michael was able to help you out. We’ll let him know he made your day!
About AirDNA
Data updated- Website
- www.airdna.co
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (19/19)
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About this business
For every short-term rental question, AirDNA data has the answer.AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
Written by the business, not verified by us.Is AirDNA legit?
AirDNA (www.airdna.co) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, emphasizing top-notch support and professional assistance. Customers frequently praise the support team for being prompt, kind, and extremely helpful when resolving technical questions or platform issues. Consumers note that daily interactions are completely personalized and effective, making it remarkably easy to navigate the tools and gain valuable market insights. However, some people mentioned experiencing quite frustrating difficulties regarding automatic subscription renewals and rigid company policies. Reviewers expressed deep disappointment when support teams refused to grant refunds for unused plans or accidental purchases, describing the overall billing practices as entirely inflexible.
Auto-generated from all reviews of this business. For reference only.What people say
Great support from Zoë
Very user friendly software.
Reply from AirDNA2025-07-08
Thank you for leaving a review! We're happy to hear you had a great experience with Zoë and found the software user-friendly. We appreciate your support!
Fast prompt response.
Reply from AirDNA2025-07-08
Many thanks for your review! We're glad we could respond promptly and help you out.
BEWARE before buying!!!
If you buy a subscription to your company and need to transfer the account to your colleague, its IMPOSSIBLE: - no transfers of account, even when you have an annual subscription - no refunds whatsoever, so you could create a new account - no password option YOU ARE TOTALLY SCREWED. This is absolutely unheard of.
Reply from AirDNA2025-07-08
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify. While our subscriptions are non-transferable by policy, we reviewed your case and processed your request accordingly. If there’s anything else we can assist you with, please don’t hesitate to reach out. We're here to help.
They responded quickly to my inquiry.
They responded quickly to my inquiry. Thanks to them, my questions were resolved and I have a good impression of the service.
Reply from AirDNA2025-07-08
Thank you for your kind review! We're glad we could respond quickly and help answer your questions. It's nice to hear you’re left with a positive impression!
Claudia's customer service was great!
Claudia's customer service was fantastic! The service is great if looking for reliable data
Reply from AirDNA2025-07-08
Thank you! We're thrilled to hear Claudia provided fantastic support and that you find our data reliable. We appreciate your feedback!
Great attention and response
Reply from AirDNA2025-07-08
We're happy to hear that you had a positive experience with our attention and responsiveness. Thank you for your feedback!
They were very willing to solve my…
They were very willing to solve my problem, great service.
Reply from AirDNA2025-07-08
Many thanks for your review! We're happy to hear you had a great experience and that our team was eager to help.
Excellent response
Excellent response time and accurate information.
Reply from AirDNA2025-07-08
Thank you! We're glad you appreciated the quick response and support. We’re always here if you need anything else!
had a wonderful experience with…
had a wonderful experience with AirDNA’s support team, especially Daniel. He was incredibly helpful, professional, and efficient in handling my request. My subscription was cancelled smoothly, and the refund was processed quickly without any hassle. Daniel even made sure all my billing details were removed for peace of mind. It’s rare to find such clear communication and excellent customer service — thank you for making the process so easy and stress-free!
Reply from AirDNA2025-07-08
Thank you so much for sharing your experience! We're so glad Daniel was able to assist you with professionalism and care. It’s great to hear the process was smooth and stress-free — that’s exactly what we aim for. We’ll be sure to pass along your kind words to him!
Excellent communication and assistance
Excellent communication and assistance. Highly recommend.
Reply from AirDNA2025-06-19
We appreciate you recommending us and are happy to hear that you had excellent communication and assistance. Thank you for your positive feedback!
Very helpful advisor
Very helpful advisor. Answered my questions and went above and beyond to improve my experience.
Reply from AirDNA2025-06-19
We're happy to hear that our advisor was so helpful! We appreciate you taking the time to share your positive experience and are glad we exceeded your expectations.
She did an incredible job!
Reply from AirDNA2025-06-11
Thank you! We’re so glad to hear our team member did an incredible job :)
Fast
Fast, friendly, not pushy or combative
Reply from AirDNA2025-06-11
Thank you for the great feedback! We’re glad you found our service fast, friendly, and easygoing. That’s exactly the experience we aim to provide.
Daniel went above and beyond
Daniel went above and beyond. And I wasn't the kindest either. Am grateful.
Reply from AirDNA2025-06-11
Thank you for your honesty and kind review. We're so glad Daniel went above and beyond for you — we’ll be sure to let him know. We truly appreciate your gratitude!
I subscribed to the yearly plan but…
I subscribed to the yearly plan but ended up using it for 2 months and then forgot about it. They automatically renewed my subscription at the end of the year. I connected with them and explained the circumstances and they refunded my money for the second year. I don’t have much experience with their service but at least their business ethics is acceptable.
Reply from AirDNA2025-06-11
Thank you for sharing your experience. We completely get how these things can happen, and we’re glad we could resolve it for you!
Angel was absolutely fantastic!
From the very beginning, Angel provided clear, fast, and solution-oriented support. She not only helped me reactivate a time-sensitive offer but also guided the manual subscription process with ease and professionalism. Her communication was friendly, efficient, and personal – a perfect example of great customer service. Thank you again, Angel – you made the onboarding experience smooth and genuinely enjoyable!
Reply from AirDNA2025-06-11
Thank you so much for your detailed and kind words! We’re thrilled to hear Angel provided such fantastic, clear, and friendly support. Thanks again for choosing AirDNA, and please don’t hesitate to reach out if you need anything else.
Efficient responses
They response quickly and solve my questions
Reply from AirDNA2025-06-11
Thank you for your feedback! We're happy to hear our team responded quickly and was able to answer your questions.
Angel Was Helpfully and really kind
Reply from AirDNA2025-06-11
Thank you for the kind words! We're glad Angel was helpful and gave you the support you needed.
Super friendly and helpful
Super friendly and helpful. Accomplished exactly what I asked for!
Reply from AirDNA2025-06-11
We're happy to hear that our team was helpful and friendly! Thank you for taking the time to share your feedback.
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