Exemplary customer service.
AirDNA have an exemplary customer service team. AirDNA puts its customers before its profits. So refreshing to see.
About AirDNA
Data updated- Website
- www.airdna.co
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (19/19)
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About this business
For every short-term rental question, AirDNA data has the answer.AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
Written by the business, not verified by us.Is AirDNA legit?
AirDNA (www.airdna.co) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, emphasizing top-notch support and professional assistance. Customers frequently praise the support team for being prompt, kind, and extremely helpful when resolving technical questions or platform issues. Consumers note that daily interactions are completely personalized and effective, making it remarkably easy to navigate the tools and gain valuable market insights. However, some people mentioned experiencing quite frustrating difficulties regarding automatic subscription renewals and rigid company policies. Reviewers expressed deep disappointment when support teams refused to grant refunds for unused plans or accidental purchases, describing the overall billing practices as entirely inflexible.
Auto-generated from all reviews of this business. For reference only.What people say
Very helpful and attentive service
Reply from AirDNA2025-08-07
Thank you! We’re glad you found our service helpful and attentive.
Exceeded customer service from Mr Daniel
I have been a user of AirDNA since 2021 during my time at a holiday homes company, and I can confidently say it’s one of the best platforms for market intelligence on pricing, trends, and occupancy. Later, I used it for personal reference but eventually stopped, completely forgetting about my active subscription. This year, I was unexpectedly charged $300, which I only realized after seeing the debit on my credit card. I assumed the money was lost, but decided to reach out via chat. To my surprise, Mr. Daniel from customer support responded promptly, understood the situation, and initiated a refund the very same day. This level of customer service far exceeds expectations. I wholeheartedly recommend both the AirDNA platform and their outstanding customer support. Special thanks to Mr. Daniel—his responsiveness and professionalism are truly commendable and something other companies could learn from.
Reply from AirDNA2025-08-07
Thank you so much for your detailed and kind feedback! We’re thrilled to hear how much you value the AirDNA platform and that Daniel was able to provide exceptional support. We’ll be sure to pass along your compliments to him. Your recommendation means a lot to us, and we look forward to continuing to support you whenever you need.
Great customer service.
Reply from AirDNA2025-08-07
Thanks for the kind words! We’re glad you’re happy with our customer service.
Followed up and answered all my…
Followed up and answered all my questions.
Reply from AirDNA2025-08-07
Thank you for leaving a review! We're glad we could answer all your questions.
Great platform, great team
Great platform, really useful data, and a responsive and helpful support team!
Reply from AirDNA2025-08-07
We're happy to hear you’re enjoying the platform and our support team. We really appreciate your feedback!
My issue was quickly recognised
My issue was quickly recognised - and sorted. Effective and efficient - thank you Claudia!
Reply from AirDNA2025-08-07
Thank you for the wonderful feedback! We're glad Claudia was able to resolve things quickly and efficiently.
Personable and quick resolution
Reply from AirDNA2025-08-07
Thanks for your kind words! We’re happy to hear you had a pleasant and quick experience with us.
Fast response
Fast response, easy instructions, great customer service!
Reply from AirDNA2025-08-07
Thanks for your review! We're glad you had a smooth experience and appreciated the support.
Responsiveness
Responsiveness! Claudia was very helpful and solved my concern right away.
Reply from AirDNA2025-08-07
Thank you! We're so glad Claudia was able to help quickly. Your feedback means a lot!
Excellent customer support
Very responsive customer support.
Reply from AirDNA2025-08-07
Thank you! We’re glad you found our customer support responsive and helpful.
Zoe Continues to Provide Great Value!
Zoe has been incredible since we started in training. Very thorough and attention to detail. I've been grateful having her support and hope to continue to learn the AirDNA Platform 5 stars!!
Reply from AirDNA2025-08-07
Thank you for the wonderful feedback! We're delighted to hear that Zoe has been such a valuable support. We'll be sure to share your kind words with her. Excited to keep supporting you as you continue exploring the AirDNA platform!
Good customer service
Reply from AirDNA2025-08-07
Thanks for the kind words! We're happy to hear you had a good experience with our customer support team.
Quick response and exactly what I was…
Quick response and exactly what I was asking for!
Reply from AirDNA2025-08-07
Thanks so much for your kind review! We're glad we could respond quickly and deliver exactly what you needed.
Very fast response time
Reply from AirDNA2025-08-07
Thanks for your review! We're glad you were happy with the quick response.
Zoe was always great and very very…
Zoe was always great and very very helpful! I loved working with her and the rest of the team
Reply from AirDNA2025-07-22
Thank you for your lovely review! We're so happy to hear that you had a great experience with Zoe. We'll be sure to let her know!
invaluable
I found their data and information very helpful in my decision making. Thanks for your support.
Reply from AirDNA2025-08-07
Thank you! We're glad our data was helpful in your decision-making. Appreciate your kind words and support!
Great experience with the support team.
Reply from AirDNA2025-07-17
We're glad you had a great experience with our support team. Thank you for sharing your positive feedback with us!
Daniel provided very fast support that…
Daniel provided very fast support that solved the problem as requested.
Reply from AirDNA2025-07-17
Thanks for taking the time to leave a review and for the great feedback! We're glad Daniel was able to resolve your issue quickly
Great service
Great service, insightful information and great customer service.
Reply from AirDNA2025-07-17
Thank you for leaving a review! We appreciate you taking the time to share your experience. We are happy to hear that you found our service and information helpful!
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