For every short-term rental question, AirDNA data has the answer.AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
Written by the business, not verified by us.AirDNA (www.airdna.co) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, emphasizing top-notch support and professional assistance. Customers frequently praise the support team for being prompt, kind, and extremely helpful when resolving technical questions or platform issues. Consumers note that daily interactions are completely personalized and effective, making it remarkably easy to navigate the tools and gain valuable market insights. However, some people mentioned experiencing quite frustrating difficulties regarding automatic subscription renewals and rigid company policies. Reviewers expressed deep disappointment when support teams refused to grant refunds for unused plans or accidental purchases, describing the overall billing practices as entirely inflexible.
Auto-generated from all reviews of this business. For reference only.being very quick to solve my issue, Friendly way tho
Thanks for your feedback! We’re very happy we could sort things out quickly and in a friendly manner. Excellent customer service is what we strive for!
Thank you for leaving a review! We’re glad Giorgia was able to assist you efficiently.
Thank you very much, Claudia, for the training. All the information you shared with us will be extremely helpful in learning more about AirDNA.
We're happy to hear that the training session was helpful for you. We appreciate your positive feedback and are glad the information shared will assist you in learning about AirDNA.
I connected because I didn’t stop an auto renew and unintentionally got charged. The representative reversed my charges, and was extremely professional in their response. It was seamless and I will renew my subscription for my next vacation rental purchase. Thank you,
Thank you for leaving a review! We’re glad our team made the process seamless. We look forward to supporting you again with your next vacation rental purchase!
Claudia had been very careful and efficient. Thanks!
Thank you! We’re happy to hear that Claudia provided you with the support you needed. Do let us know if you need anything else!
Personalized service and excellent follow through. When I had a sync issue, I contacted support via chat. Christopher was fast, efficient and effective. When he had to loop in IT for assistance, he followed up with me and kept me posted each step of the way. His attentive and friendly service were perfect.
Thank you for the wonderful feedback! We’re so glad Christopher was able to resolve your issue quickly and keep you updated along the way. We’ll be sure to share your kind words with him! :)
I had a technical issue with AirDNA, and Claudia from their team was quick to respond, quick to get the problem resolved, and so kind along the way. She made things easy and pleasant! I'm especially grateful because having access to Airdna is a crucial part of what I do!
Thank you for your kind feedback! We’re delighted to hear that Claudia was able to resolve things quickly and make the experience smooth and pleasant. We’ll be sure to share your feedback with her!
Thank you for your review! We completely agree, she is :)
After an extensive discussion, they ultimately refused to proceed with a partial refund without providing any clear justification. I questioned the value of offering both annual and monthly subscriptions when the results are exactly the same. If I had any bad intentions, why would I have committed to an annual plan in the first place? My advice: do not waste your time with this service.
Thank you for your follow-up review. To clarify, our annual plan is offered at a lower overall cost for long-term users, while the monthly plan provides flexibility for those who prefer a shorter commitment. As mentioned previously, our refund policy does not apply once the data has been accessed and exported, as the product involves the delivery of digital, non-returnable data. In your case, 53 reports were downloaded, which unfortunately places the request outside of this policy. That said, we’re more than happy to review the discrepancies you’ve mentioned if you can share specific details, and our team remains available to help you get the most value from the platform.
Great experience, quick and precise
We're glad you enjoyed your experience with us. Thank you for your positive feedback; we appreciate it!
Thank you for leaving a positive review! We're glad we were able to help you out.
Customer service was incredible, specifically Chris! Thank you!!!
Thank you! We’re thrilled to hear Chris provided incredible support—we’ll be sure to pass along your kind words!
They are a great service and customer service is top notch!
Thank you for your kind review! We’re so glad you’re enjoying the service and had a great experience with our team :)
I paid £274 for a year’s subscription and got locked out after just two days because I initiated a dispute (within 48 hours of activation). AirDNA kept the money, closed my account for over 8 months, and now offers me only a partial extension instead of the full service I paid for. They openly admit they can see I never used the product beyond the first two days, yet they refuse to provide either a refund or the full subscription. In practice, this means you pay for nothing if you ever dare to dispute a charge. The whole process has been dragged out, full of contradictions in their communication, and shows a complete lack of care for customers. It feels borderline fraudulent: they retain funds without delivering the service. If you value your money and fair treatment, stay away from AirDNA. Edit* After 7 months of back and forth, they finally agreed to renew my annual subscription.
Thank you for sharing your experience and for your patience throughout this process. We sincerely apologize for the frustration and delays you encountered. While disputes can create unexpected complications with account access, we understand how important it is for you to have the service you paid for. We’re glad we were able to reinstate your annual subscription, and we’ll be reviewing our processes to make sure situations like this are handled more smoothly in the future. Your feedback is extremely valuable and helps us improve. If you have any further concerns or need assistance, please don’t hesitate to reach out directly. We’re here to help!
Sam immediately contacted AirDNA with a problem I was having and continued to follow up until the issue was resolved. Even though I dropped the ball by not acknowledging the issue was resolved, he was very understanding. Sam is great and has made my experience with the program worth every dollar. Thanks for your hard work & dedication!
Thank you for the wonderful feedback! We’ll be sure to share your kind words with him—your experience means a lot to us!
Took the time to explained the issue I was having understanding the data very thoroughly.
Thanks so much for your review! We're happy to hear that our team thoroughly explained the data and helped with the issue. We appreciate your positive feedback.
Thank you for leaving a review! We concur, Claudia is great :)
Zoe was very helpful and professional. Took care of my request immediately and gave me great peace of mind it was taken care of.
Thank you for sharing this! We’re so glad Zoe was able to help quickly and provide peace of mind. We’ll be sure to pass along your kind words to her!
Great service and fast replies. Zoe helped a lot
Thanks for leaving a review! We're very glad Zoe was able to help you out!
Great information. Customer service has been amazing to work with too.
Thank you for your kind review! We’re glad you’re finding value in our data and enjoying the support from our team.
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