For every short-term rental question, AirDNA data has the answer.AirDNA helps vacation rental hosts, managers, and investors make smarter decisions in any market or economic climate. We’re your trusted advisor, and our data toolkit is designed to future-proof your properties. Know when to adjust prices, why to add amenities, and where to find your next million-dollar investment—with the confidence of having the industry’s most accurate data intelligence at your back.
Written by the business, not verified by us.AirDNA (www.airdna.co) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company, emphasizing top-notch support and professional assistance. Customers frequently praise the support team for being prompt, kind, and extremely helpful when resolving technical questions or platform issues. Consumers note that daily interactions are completely personalized and effective, making it remarkably easy to navigate the tools and gain valuable market insights. However, some people mentioned experiencing quite frustrating difficulties regarding automatic subscription renewals and rigid company policies. Reviewers expressed deep disappointment when support teams refused to grant refunds for unused plans or accidental purchases, describing the overall billing practices as entirely inflexible.
Auto-generated from all reviews of this business. For reference only.AirDNA has surpassed every expectation in terms of promptness in getting me help (even on a holiday day), pleasant person, and she got my issue solved. I'm a host and it's great analytics to help manage properties.
Thank you for the kind feedback! We’re so glad our team could assist promptly and resolve your issue. It’s great to hear our data is helping you manage your properties effectively.
Overall product isn’t good. Pricing comps can be wildly inaccurate, mobile interface is severely lacking, and overall very limited value. For $133 per month it does very little and very expensive. Also they don’t stand behind their product, canceled immediately after receiving a monthly renewal confirmation and customer support would not refund the latest months charges. Use BNBCalc for better pricing comps.
Thanks for sharing your thoughts and feedback. We’re sorry to hear the product didn’t meet your expectations. AirDNA tracks data from over 10 million properties across 120,000 global markets, and because of the volume of data involved, we recommend using the platform on a desktop or laptop for the best experience. We’d also like to note that cancellations need to be submitted at least two days before the renewal date. While we’re unable to offer refunds for missed cancellations, we did offer an account credit that you can use whenever you’d like. If you choose to take the credit, we’d be happy to set up a one-to-one call to walk you through the platform, highlight key features, and help you get the most value from the tools and data. Just let us know — we’re here to help.
I signed up for a one year trial for $400, and when they tried to auto renew me. I cancelled within 24 hours of the charge. After complaining they finally agreed to refund $200 of the $400, which I have since disputed with my bank. Save your money, I did not see the value in their product and they are also do not conduct business in good faith.
Thank you for sharing your experience with us. We appreciate you taking the time to provide your feedback. After reviewing your account and our previous correspondence, we can confirm that your subscription renewed automatically, in line with our terms & conditions. These state that subscriptions renew for the same duration unless a cancellation request is submitted at least two days before the renewal date. As no cancellation was received before that time, the renewal was processed as scheduled. While our policy does not allow refunds once a renewal has been completed, we did issue a 50% refund as a goodwill gesture and it goes beyond our standard policy. We’re sorry to hear the platform didn’t feel valuable to you. We always aim to be transparent and act in good faith, and we’re more than happy to investigate anything specific that didn’t meet your expectations. Feel free to reach out to our customer support team, and we’ll do our best to help. You can contact us at [email protected]
Doesn’t show you all the features you get on pro so I bought it and cancelled day of. I was gonna eat the cost but somehow it charged me for another month and they wouldn’t even refund the second month for me! Most SAAS companies refund you for issues like this, so it shows you a lot about their business practices. Worse than that, a lot of the data was not accurate and the filters didn’t work properly. Save you money and try a different analytics platform.
Thank you for taking the time to share your experience. We understand how frustrating this can be. To clarify, we do offer a sample market on the platform where you can explore the paid features and get a clear view of the datasets and tools included before subscribing. Regarding the additional charge, subscriptions renew automatically on the anniversary date unless they’re cancelled at least two days before the new billing cycle begins, as outlined in our terms and conditions. You can cancel at any time directly from your account or with help from our support team. We take data accuracy and platform performance very seriously and would really appreciate the opportunity to look into the issues you mentioned. Please feel free to contact us at [email protected] and our team will be happy to review any data discrepancies or filter concerns with you.
Nice way to compare pricing for your STR across a variety of views (eg by month, against the top 25% / 50% etc). Especially helpful when you're just starting or you're entering a new market. Good customer service as well
Thank you for the great feedback! We’re so glad that the platform and our data have helped you benchmark your pricing. It’s great to hear our customer support team has been helpful as well!
Dishonest business. If you cancel your subscription through their website they still charge you and will not refund. Also the app is terrible and all the data is inaccurate and made up. Many areas and properties are stale and bad data. Other services are much better. The same minute I signed up for a monthly plan I also cancelled my subscription and they are claiming I didn't do it early enough and charged me another month.
Thank you for sharing your experience with us. We try to make it as clear as possible that subscriptions must be canceled at least two days before the renewal date to avoid being charged for the following billing cycle. As the cancelation was submitted after the renewal had already processed, the subscription remains active until the same date the following month. We also take data accuracy very seriously. Our platform data is updated monthly, and if you’ve identified specific examples you believe are inaccurate, we’d be more than happy to review them with our Data Quality team if you can share the details with us at [email protected] If you have any questions about your subscription, our data, or would like help navigating the platform, our support team is always happy to assist.
I could not see all the features with free version, I have signed up and tried to cancel within 12 hours, the Customer Service rejected my request. I would not suggest anyone to go through this pain.
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We do offer a free sample market on the platform so users can explore the paid features and understand what’s included before subscribing. Regarding cancellations, our subscription becomes fully accessible immediately upon purchase, and because it includes downloadable digital data, we follow a strict refund policy once access is granted. That said, our team is always here to help you get the most value from your plan, and we’re happy to personally walk you through any features or questions you may have.
Good and reactive support, and very good product
Thank you! We’re glad to hear you’re enjoying the platform and had a positive support experience.
On November 13th, I was unexpectedly charged for an annual subscription that I was certain I had already cancelled. When I logged into my old AirDNA account that same day, the account showed a prominent “Subscribe” button, confirming that no active subscription existed. I immediately contacted AirDNA to explain that I did not have an active plan, had not used the service at all, and requested a refund of the $400 charge. AirDNA refunded only $200, stated that they cancelled the subscription, and insisted that their policy prevents issuing a full refund. In other words, they want to charge me $200 for zero days of use. This is not a prorated discount on a service I used—it's a charge for a full year of something I do not use and do not have access to for the upcoming year. No renewal reminders or account notifications were ever sent, and the lack of communication combined with the refusal to refund is predatory. Update to AirDNA response: Their response is inaccurate. They did not do a partial refund and 'prevent future billing'. They cancelled the service and refunded me $200 (50%). Meaning they are still attempting to charge me $200 for 0 days of service. They subscription is not active. A company that stands behind it's product would not do this. Nor do they acknowledge that the subscription was not ever showing active on my end. Do not trust this company and it's predatory practices.
Thank you for taking the time to share your experience. We’re so sorry to hear about the frustration surrounding your renewal and understand how unexpected charges can be upsetting. Our records show that the subscription was renewed, as a cancelation was not submitted before the anniversary date. As outlined in our policy, automatic renewals occur unless canceled before two days before the renewal date. Although the renewal was processed, our team reviewed your case and issued a partial refund, as an exception to our policy, as well as canceled future billing, so no further charges will occur. We truly appreciate your feedback — it helps us improve both communication and the customer experience. If you have additional questions or would like us to take another look at anything on your account, we’d be happy to help.
AirDNA provides reliable data and insights that really help with short term rental planning
Thank you for your review — we’re thrilled to hear that our data and insights have helped plan your short-term rental. We also offer powerful tools and insights to help optimize your hosting strategy once your listing goes live!
Great support with a prompt response and resolve on my issues. Thanks
Thanks very much for leaving a review. We’re glad our team could respond quickly and resolve your issue.
Thank you Chris at AirDNA support for your prompt assistance!
Thank you very much for writing a review! We're happy you received great support from Chris.
Thank you for leaving a review! We’re glad to hear you received perfect support.
Customer service by Claudia. Information from the app to make my investment decision was invaluable.
Thank you! We’re delighted to hear that Claudia was helpful and that our data supported your investment decision.
Almost immediately responded to my email and processed my request without a fuss. Claudia from AirDNA was especially helpful. With so many subscription services it can be difficult to navigate all the terms - Claudia worked with me with understanding and professionalism.
Thank you for the wonderful feedback! We’re so glad Claudia was able to assist quickly and make the process smooth and easy. We’ll be sure to share your kind words with her!
Great customer support by Daniel! He helped me a lot.
We are happy to hear that our support was helpful. Thank you for your positive feedback, and appreciate you sharing it with us!
For a free resource it’s useless. No data provided without a subscription so no chance of comparing their data with their competition. Most of whom offer a fee report or two.
Thank you for your feedback. With the free version, you can explore all global markets and view selected metrics and insights. We also offer a free example market that showcases the platform’s features and the types of data available in a paid plan.
Efficient in processing refund
We're happy to hear that your refund was processed quickly. Thank you for your positive feedback!
I am new to STR and the team has taking great strides to help me get value from the tool.
We're happy to hear that our team has been helpful as you learn about the STR space. Thank you for taking the time to share your positive experience with us!
AirDNA is an unmatched resource for professionals in the Short Term Rental industry. I have utilized the platform for years in my work as an investor and Airbnb Ambassador. The customer service is excellent and timely as well. Highly recommend!
Thank you for your wonderful feedback and for leaving a review! We’re delighted to hear AirDNA has been such a valuable resource in your work over the years, and we truly appreciate your recommendation.
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