Alibaba.com

I recived in express time thank for…

I recived in express time thank for Kasey and the all Alibaba time

Alibaba did not help when the supplier admitted making a mistake

I purchased table-tennis tables through Alibaba and specifically requested and paid for the outdoor model. The supplier's agent told me that the “indoor” wording in the documentation was only a writing error and confirmed that the actual tables being supplied were outdoor. I relied on this information and kept the tables unopened in my warehouse after receiving them couple month later, it took 3 months to arrive to my country. I started selling them, believing they were outdoor tables. Only after they were exposed to rain did I discover that they were actually indoor MDF tables, which became damaged. I contacted the supplier, and the supplier has now acknowledged in Alibaba's own chat that the indoor model was mistakenly produced. Despite this, they refuse to refund me or provide a solution. I contacted Alibaba Customer Service expecting help resolving a dispute where the supplier admits making a mistake. Instead, I repeatedly received essentially the same response telling me to “contact the seller and negotiate,” even though I had already done so and the seller was refusing to cooperate. I understand that Alibaba has a dispute deadline, but this situation involves a supplier admitting that the wrong product was produced and delivered. I asked Alibaba to escalate the matter and review the evidence, but so far I have not received meaningful assistance. I also suffered additional losses, including customer refunds, marketing expenses and logistics costs. Very disappointing experience. I expected Alibaba to provide meaningful buyer protection when a supplier admits that the wrong product was supplied. I would strongly recommend keeping extensive evidence of every communication and not relying solely on Alibaba's buyer protection to resolve such situations. UPDATE: Alibaba has now responded to my review asking me to contact their service team. I have already done this multiple times. I provided my order number, explained the situation in detail, and supplied the relevant evidence. Alibaba Customer Service repeatedly told me to negotiate with the seller, despite the seller acknowledging that they mistakenly produced the indoor model and refusing to provide a refund. So the issue is not that I haven't contacted Alibaba's service team — I have contacted them repeatedly and they have not provided a solution. I would be happy to provide my order details again, but Alibaba already has them: Order #279518623001024236. What I am asking for is actual investigation and escalation, rather than being repeatedly redirected to the same seller who refuses to cooperate.

Extremely disappointing and frustrating…

Extremely disappointing and frustrating experience. This is the first time I have ever had a parcel not delivered and then been refused a refund. I have been dealing with constant back-and-forth for over a month and a half, patiently waiting for my parcel. The delivery kept being rejected and the tracking repeatedly showed that the parcel was being sent back to the sender. Each time, I was told, “We’re going to try again,” so I continued waiting and was assured that another delivery attempt would be made. After all this waiting and repeated promises, I was eventually told that my parcel was lost and that they could not refund me. I also double-checked my address, and it was correct and clearly listed on my Alibaba account. Despite this, I was told that I had not provided the correct address, which is extremely frustrating and unfair. The most shocking part is that they have my money, I never received my parcel, and now they are refusing to refund me. After more than a month and a half of waiting, repeated delivery failures, and being told again and again that they would try to deliver it, this is completely unacceptable. I expected better customer service and, most importantly, a fair resolution when the parcel was never received.

oleg belLatvia · 7 reviews · Experienced 2026-08-20 · Posted 2026-08-20

OFFICIAL REPUTATION WARNING

OFFICIAL REPUTATION WARNING: EXPOSING SYSTEMIC ARBITRATION SABOTAGE, LOGISTICS FRAUD, AND CORRUPTION INSIDE ALIBABA TRADE ASSURANCE 1000386250131) This is an urgent public exposure of severe compliance failure and deliberate procedural sabotage committed by Alibaba's Dispute Resolution Team under active federal investigation U.S. SEC 17235471920. Alibaba is actively violating its own Trade Assurance rules, covering up open cross-border contraband, and attempting to shift the liability for criminal supplier fraud onto an honest European consumer! I purchased a heavy electric road vehicle from a Chinese legal factory entity in Wuxi under strict DDP (Delivered Duty Paid) terms. The supplier, managed by the individual Mike Chen, ran a fraudulent transit route. The vehicle was smuggled into the European Union via a shadow proxy network ("AMSMA" in Nieuwegein, Netherlands) under a fake bulk manifest. The unique 17-digit VIN number of my vehicle was left entirely BLANK in the EU customs system to evade heavy transport taxes. Consequently, the State Revenue of Latvia ) has a total zero record for this vehicle, and the Road Safety Directorate ) issued an official government rejection of registration. Under DDP rules, it is the exclusive legal duty of the seller to provide an individually cleared vehicle with legal customs stamps. The merchant sent me an illegal, unregisterable open contraband vehicle with zero legal customs records, and now Alibaba arbiters have the audacity to blame me, the Buyer, for his criminal actions! Even worse, Alibaba’s Interna is completely ignoring this case and failing to take any action! Despite receiving the direct forensic evidence, Alibaba's Security Division is willfully ignoring the fact that this entire case is being dragged out through bad-faith delays and fabricated claims by the merchant. This total inaction from the Anti-Corruption team proves that the platform's internal security network is failing to stop corruption and is actively letting dishonest arbiters protect open customs contraband and smuggling. Alibaba’s arbiters are reading this federal fraud case superficially and exhibiting total legal incompetence. They are blindly validating the merchant’s frantic handwritten lies instead of checking the official government border rules on The arbiters demanded a live 2.5-minute screen recording from my government-secured email to verify the official CSDD rejection. This raw forensic video file is exactly 72 MB in size. However, Alibaba's built-in video player is primitive and technically broken, unable to accept files larger than 3 MB from European providers due to total server overload. Alibaba arbiters have intentionally created an impossible technical trap to suppress my evidence! They strictly demand a 72 MB video, block its upload through their broken system, and at the same time, deliberately refuse to provide an official corporate where this forensic video could be delivered! I had to bypass this internal sabotage by sending the raw 72 MB file directly to the unresponsive Anti-Corruption Department. To completely expose the absurdity of this circus: the supplier leaked his internal transit code (MPK 00059804660) in the log. The official delivery label on the box explicitly establishes that this tracking number belongs to a tiny courier package weighing exactly 15 KILOGRAMS! My actual motorcycle weighs 145 KILOGRAMS! Alibaba arbiters are actively demanding that I register a heavy 145-kg road vehicle based on customs documentation for a 15-kg box containing unregistered spare parts or batteries! We officially warn Alibaba Group that this systemic cover-up of international trade manifest fraud, open contraband, and internal security sabotage is fully documented. Complete unedited transcripts of this corrupt process, along with the 15-kg fake label, have been submitted straight to the U.S. Securities and Exchange Commission (SEC) under . 17235471920. We demand the immediate intervention of Higher Compliance Management and the enforcement of an immediate 100% full refund of 2,550.00 USD. Buyer: Olegs Belikovs Official Case Reference: U.S. SEC. 17235471920

Cliff CortonAustralia · 2 reviews · Experienced 2026-08-19 · Posted 2026-08-19

Alibaba the fraud

Alibaba made me pay fofr trade assurance claiming it protects the byer if something goes wrong. Something did go wrong, the courier that alibaba used smashed my product compleatly, it was bent twisted and didnt work. They then told me I needed a condition report form the shipping company but wouldnt provide the details of the company that they used. They then told me that the photo of a random box ( not even the same size and printing) that the seller sent was proofo that it arrived undamaged. Alibaba is a fraud and now i am forced to pursue legal action to recover the funds You now claim your investigating it and all you have done is delete the purchase from the account. All this will do is aid the complaints with visa as you have no proof of the purchase just stolen funds

I purchased an item through Alibaba and…

I purchased an item through Alibaba and I have proof it was delivered to the wrong person and state, yes the wrong state, however they refuse to issue a refund. I spoke to FedEx and they advised this is a common scam they are seeing. I would highly recommend you avoid buying anything from Alibaba. I now need to contact every US news outlet about this issue and take Legal action to get a refund.

Ordered Medallions

Delivery： Shipment was so quick

Delivery： Shipment was so quick, i typically do order through Alibaba and it takes over a month, this was inside of a month. Quality： the quality here is unmatched. obviously it's hard to know when you're ordering overseas, but they sent constant pictures and videos, it was so impressive honestly and we had hundreds of compliments on our booth at the show. Design： the design was better than i even dreamt up with ChatGPT! they really are so professional at this and totally understand the needs of the tradeshow. Service： Paula, Eileen, Mike, and Hank were seriously so awesome. I will definitely be using the setup again but i'm already dreaming up a bigger setup with them. the containers were so well packed, everything was better than i even expected. And here's the thing that scared me the most, setting it up, but it was ridiculously easy, like legos it just snaps in together.

I purchased jellyfish toys and fidgets…

I purchased jellyfish toys and fidgets through Alibaba and trusted that the company would stand behind its buyer protection and return policies if there was a problem. Instead, my order arrived with damaged packaging and damaged products, making many of the items unsellable. After spending months providing photos, communicating with the seller, and trying to resolve the issue through Alibaba, I still have not received an appropriate resolution. Rather than ensuring that the damaged goods were properly replaced or refunded, Alibaba failed to advocate for the buyer or enforce its own return policies. I am now out approximately $250, along with countless hours spent trying to fix a situation that should have been straightforward. Based on my experience, I would not recommend purchasing toys, fidgets, or similar products through Alibaba. Buyer protection was not what I expected, and I would not trust the platform to resolve problems involving damaged merchandise. This is my order number, I saw your reply and tried to reach out with the http etc. no luck. Order number 302918331001028633

BUYERS BEWARE – VERY DISAPPOINTING EXPERIENCES BEWARE

BUYERS BEWARE – VERY DISAPPOINTING EXPERIENCE I strongly recommend that buyers use extreme caution when purchasing from this Alibaba vendor, James Bond. I placed an order on May 21, 2026, for approximately $1,000 worth of shoe-shaped power banks. As of August 17, 2026, I still have not received my merchandise. According to the tracking information provided, the shipment is still showing in California. I initially filed a dispute with Alibaba because I had not received my order. I was told they were working with the vendor regarding a full refund, but my dispute was ultimately closed without the issue being resolved to my satisfaction. I then filed a complaint with my credit card company and received a full refund. Now, the vendor is disputing that complaint/refund even though I still have not received the merchandise I paid for. This has been an extremely frustrating experience. I placed a substantial order in good faith and waited nearly three months without receiving the products. Based on my personal experience, I would NOT purchase from this vendor again, and I encourage other buyers to be extremely cautious when making large purchases through Alibaba. Keep copies of your tracking information, conversations, payment records, and dispute documentation. I paid approximately $1,000. I never received my merchandise. I had to fight for my refund. That is enough for me not to do business with this vendor again.

Santanu BanerjeeCanada · 1 review · Experienced 2026-07-28 · Posted 2026-08-18

Alibaba is a site with 99% frauds from…

Alibaba is a site with 99% frauds from China is on there site

Do not expect Alibaba to help you at…

Do not expect Alibaba to help you at all if you get scammed! I had all of the proof, including all messages and pictures and they still denied my claim, so I disputed it and still no! I was told that the Chinese will always back the Chinese! I will never order anything through Alibaba again! Be very careful because they are nicer and slicker than you know!!

Even with buyer-protection or dispute…

Even with buyer-protection or dispute mechanisms, don't assume you are guaranteed to recover your money if something goes wrong. Don't risk serious money on Alibaba. I have personally had more than one bad experience buying large-value orders through Alibaba, and I want other buyers to understand the financial risk before they make the same mistake. On a previous large purchase, the supplier shipped incomplete goods. The supplier acknowledged that items were missing, but the missing items were never sent to me and I received no refund for them. I later had another serious problem with an Alibaba purchase. Again, goods were not delivered as expected. I opened a dispute and provided evidence. Alibaba's mediation team became involved, but the outcome was in the supplier's favor. I was left without the goods I paid for and without a refund. Think about that carefully: you can pay a substantial amount of money, receive an incomplete order, have the supplier acknowledge what is missing, and still end up carrying the financial loss.

CrowBarbados · 1 review · Experienced 2026-08-17 · Posted 2026-08-18

Never had any issues

Never had any issues, any business done was handled well

This was my first order

This was my first order and I had been hesitant doing large overseas orders as have had issues in the past. But the protections alibaba has in place made me feel more secure. It is easier to find vetted sellers/more reputable sellers. The seller I dealt with was professional and everything was as described and ther were no hidden fees or anything like that. So far my experience has been pretty good and would use alibaba again

staff very helpfull to give adviceb…

staff very helpfull to give adviceb quick respone

very happy with my first purchase

very happy with my first purchase, was concerned as previouse experiance with similar companies has never been great but the quality and service from Ali partners was extremely good here

great communication material good…

great communication material good quality made well ...answer all inquiries product as described

Alibaba is always a great supporter

Alibaba is always a great supporter. Perfect Sourcing platform for new and old business owners

everything went according to plan

everything went according to plan, and my interests were protected the whole way.