Great company
Great company. Super fast delivery. Nice bills with a good price. Thanks, Gary
About Alibaba.com
Data updated- Website
- www.alibaba.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 481 reviews
- Replies to negative
- 52% (198/382)
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About this business
Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience using Alibaba!
Alibaba made the entire purchasing process simple, organized, and secure. The communication with the supplier was easy, and the platform provided all the necessary tools to manage the negotiation, payment, and order details with confidence. I especially appreciated how straightforward it was to communicate with the supplier and keep everything organized in one place. Overall, a very positive experience using Alibaba for an international purchase. I will definitely use the platform again for future purchases!
I love Alibaba
I love Alibaba. Shipping can be pricey sometimes but apart from that. It has been a a pleasure
10 Orders Later, I'm Still Impressed
I've placed around 8-10 orders through Alibaba this year, and with each order I've become more comfortable using the platform. One of the biggest reasons I continue to order through Alibaba is the buyer protection. When you're purchasing from suppliers in other countries, having that extra layer of security provides real peace of mind. I've only had one issue out of all my orders, and it turned out to be a misunderstanding between the supplier and me rather than anyone acting in bad faith. Alibaba's customer service stepped in quickly, refunded my money promptly, and even provided a prepaid return shipping label. The entire process was simple, straightforward, and much easier than I expected. Overall, my experience has been very positive. I've found quality suppliers, received products that matched their descriptions, and appreciated knowing that if something does go wrong, Alibaba has a fair and efficient process to help resolve it. I'll definitely continue using the platform for future orders.
This was my first ever order on Alibaba and I was impressed
This was my first ever order on Alibaba and and I have to say I am very impressed. The whole experience was a pleasure, no comparison to any other platform I know. Great website, great choice, fantastic contact with all vendors (13 different vendors for different products). Everybody was available for chat (in person, not a bot!), responsive, pro-active and my orders arrived flawlessly and fast. Post-order support was also pro-active and great. As this was across so many vendors it cannot have been a fluke and I will definitely use them again.
You provided assurance and confidence…
You provided assurance and confidence in the whole process
Great services and products
The service was fast and excellent
The service was fast, the communication in english was clear. The delivery was by plane to Belgium and it went well. The packaging protected the products. Everything is fine. Good supplier.
extremely good hard case for dji pocket…
extremely good hard case for dji pocket 4p. a must for every users of pocket 4p. delivery was before time.
Everything Ok
Everything Ok, but sometimes it´s not easy to browse products, searches aren´t tunned.
I actually received the item although…
I actually received the item although having doubts at first in ordering from Alibaba. It is much cheaper to buy from Alibaba although shipping time and delivery is quite long.
Great Partner
The cooperation with Shirrly and her company is very good. Shirrly is a great sales manager.
Happy with Alibaba.com
So far everything has gone well with this Alibaba online seller. I will really continue to be a regular customer
Delivery service is too expensive…
Delivery service is too expensive compared to others
Good for OEM Items
You can find a lot of good OEM providers for a lot of different Items, normally the most annoying part is the negotiating and comparing prices from different Providers. But if you choose a certified one, and buy through the platform, you should have buyiers insurance or security, never needed it though.
Good so far
Good so far. Thank you
Products arrive on schedule and in good…
Products arrive on schedule and in good packaging. The Ningo Hongque Trading company sent broken mahjong racks and was not cooperative and I will not be ordering from them again. The Taixing Shengjai Stationary Company was wonderful to work with and I will be ordering from them again.
The Quality is excelent
The Quality is excelent. Packing can be improved.
Wonderful job
Great quality
Great quality, quick shipping, respectful service, we just didn't realize it was not a snap back (our preference), but it was a buckle strap.
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