Misleading advertising poor packaging
It might look like a good deal buying direcly from alibaba, but it is not, Found out this twice, it is cheaper and quicker to buy the same product from aliexpress
About Alibaba.com
Data updated- Website
- www.alibaba.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 481 reviews
- Replies to negative
- 52% (198/382)
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About this business
Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Very frustrating experience with customer services.
I really enjoy the manufacturer I use on this site. But not happy with. Alibaba.com itself. One of the seller’s coupons didn’t work so I was advised by the seller to refund the order and try again. I did exactly that but later noticed a £19 discrepancy between the amount I’d paid and the amount I was subsequently refunded. After speaking to customer services, I finally found out that it was a processing fee that Alibaba take if you refund an order. I found customer services to be very frustrating. They were using wording that suggested I was so important as a customer but their actions did not match. They kept repeating the same ‘rules’ which didn’t really make sense. No one was actually willing to listen to the problem I’d had and the reason for my refund. I never received a response to my final email.
GREAT QUALITY
Compared to aliexpress
Compared to a giant aliexpress, alibaba stands out with a better delivery🤔
I like the quality of seller products.
I like the quality of seller products, but don't like they nonprofessional saleman knowing nothing about their products and items, ofen made mistake and causeed misunderstood. I prefer professional saleman.
Vendors disappear
Vendors disappear, scammed out of $1500, no assurance of product quality, mandatory sizing in inches or cm.
Fraudulent ads
I have purchased many things from Alibaba. It does bother me that Alibaba does not police the obvious fraudulent ads. I received an WhatsApp message from Alibaba promoting Lexus cars. When I was directed to the Lexus ads over half were blatantly fraudulent.
Good experience.
Good experience. Product as described. Good communication.
Aluminum louvers bi fold doors
Aluminium luvers bi fold doors from the Guangxi Beautiful Sunshine Industrial Development Co., Ltd. They were amazing from start to finish with the consultant (Lily) answering promptly to all my questions and queries. They created accurate drawings on my specification and confirmed accuracy before manufacture. They also sent through progress photos. International Door to Door delivery was hassle free and my order was received within two months. Product quality is excellent and manufacture was exactly to my specifications. Consultant was always responsive to my queries during delivery and after receipt of goods. Very happy and would order again.
Nice experience with
Alibaba probably is one of the largest online market places all over the world. I got a nice experience with ordering from my country. The quality of products which I ordered from Alibaba is decent and no frills.The coolest thing about here is they always deliver all items on time, all information can be found in your personal area. I can see how many days left before my stuff will be delivered in my area. However, I’d like to highlight some drawbacks, customer service doesn’t respond to my questions, and it would be great if you stopped raising prices every year.
The customer service was great.
Ok experience but Trade Assurance means nothing
I have been using Alibaba for a long time. Overall, it's not bad, but you do not have any protection. The sellers or freight forwarders can commit the most obvious violations, and Alibaba wouldn't have your back in the case of a trade assurance. For example, recently, a forwarder shipped the product to the US, and claimed they cleared customs before the tariff war was paused by the US and China on May 14th. I shared with Alibaba absolute evidence that the agent on May 10th, telling me the shipment was gonna arrive on May 14th, which means the customs clearance obviously happened on 14th or beyond, where the rates were lower. I asked the forwarder either to provide proof of customs clearance date or issue a refund for the extra duty they charged me. They didn't do either. Alibaba got involved and basically said there is nothing they can do about this, and they can't force the forwarder to issue a refund, and that I should just trust what the seller says lol I have had cases like this a few times, 4 times to be exact. In all cases, it was 100% clear that the seller was in the wrong, and Alibaba sided with the seller every single time.
Fake Products
In this instant the products we purchased were FAKE copies (i dont think it was Ali fault they resolved it after a short time
Fedex clearing process with Namra takes…
Fedex clearing process with Namra takes very long almost a month. But Experience on App and with suplier was excellent.
Everything seems to be in order
Everything seems to be in order. The goods arrived within the agreed time. Quality and quantity matched.
Good communication
Good communication, just the original sales on smartphone and electronics, I have to be careful
business is businesswomen you make…
business is businesswomen you make business with honest and verified suppliers
just instructions useless
just instructions useless to a normal person What do the sybols mean on screen how do you know if temparature is high or low what is the big washer for what are the two small washers for suggest they make a video of how to use the control panel the video they have are made on mobile phone and are to show how pretty the machine is not how to use it
supplier satisfied his costomers
supplier providing enough pictures and videos. the order has been approved as described. the order easy proceed with payment. the right image of product on the order.
Alibaba is a game changer for…
Alibaba is a game changer for businesses and individuals who want to buy afordable products in bulk
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