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About Alibaba.com
Data updated- Website
- www.alibaba.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 481 reviews
- Replies to negative
- 52% (198/382)
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About this business
Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.What people say
service was good delivered on time i…
service was good delivered on time i like it
Experience with supplier was great
Experience with supplier was great. I just wished I quoted the delivery to my home instead of dealing with a brokers. Expenses of customs and transportation tripled the cost of the goods.
Good user and purchase experience
Good vendors reaction to messages. Easy to use overall interface
good service
Can't get a straight answer
Can't get a straight answer. Like talking to a politicians and still don't get information required
collectors stuff
true to photo
Having good suppliers and representatives is key
1. Quick response to issues 2. Often, timely resolutions 3. Professional interactions 4. Willingness to acknowledge internal issues and attempt to resolve them
Germany - fafirst time user fromst delivery - overall: a good experience
- fast delivery: excellent! - product quality: 4/5: minor problems (ok) - would rather not recieve text messages (other than via eMail) because of scam potential - first time sceptical user: will test further
the staff very helpful and the product…
the staff very helpful and the product is very good and arrive veu quick. I am satisfy with the product and services.
Fast replys
Fast replys, good quality, remeber to provide specific requirments for custom things to stream line the manufacturing.
The response to quotes was pretty good
The response to quotes was pretty good. I wish there is a better way of getting more detailed information about product on your site. Also, I would like to have spot for PDF of part or instruction for products. I had some small issues but it's hard-to-get feedback if anything is being done to send replacement parts.
You're one of the best suppliers we've…
You're one of the best suppliers we've dealt with. I'm satisfied with the quality of your products, as well as your adherence to production deadlines. I recommend you without hesitation.
It quickly finds what you need.
Good products, some tax issues
Good products, competitive prices, on time delivery. Lack of assistance with tax issues.
Their service is good
Their service is good and the sellers are easy to talk to and the items are well packaged and the quality of their resin products is also good.
I’ve used Alibaba and I just say Very…
I’ve used Alibaba and I just say Very reliable services offered by Alibaba. Trusted company with a lot of experience. I’d recommend to anyone dealing internationally.
confussion on tracking
confussion on tracking, bbut nice product arrived, not always the case wit these guys and lost a load on cloned phones that were not worth box they arrived in. reason knocked star off
I used them before
I used them before, really good company
Ladys and Gentleman.
Ladys and Gentleman. The flower wall was delivered today – very good quality. However, instead of the ordered size of 8 ft x 8 ft, it was delivered in 3 ft x 3 ft – please resend. Peter Ableidinger
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