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Shopping & Fashion

Alibaba.com

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949 reviews

3.0949 reviews
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About Alibaba.com

Data updated
Website
www.alibaba.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
481 reviews
Replies to negative
52% (198/382)
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About this business

Alibaba.com connects buyers and suppliers from around the world

Written by the business, not verified by us.

Is Alibaba.com legit?

Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.

Auto-generated from all reviews of this business. For reference only.

What people say

Don't follow instructions.

i feel that many of these supplier do not follow instructions or they don't understand english communications. Nearly every order i some issue, usually a small issue, like a crushed product box, or they sealed the product in plastic, how am i suppose to print my logo if they seal it. ect ... another case - my brand should be lasered or printed , no stickers, the supplier used stickers, which is against our policy.

I ordered enamel pins which got here 10…

I ordered enamel pins which got here 10 days early, which was really nice. The pins looked like the listed images and were good condition, however the pin stems were all slightly squint. I also kept getting emails from the website telling me that the seller had contacted me, but they hadn't so that's why I can't give five stars.

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