Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.I was nervous about this first order on Alibaba, but the supplier went along with it. Everything went very smoothly, the supplier was attentive and proactive, even at weekends. Commitments were kept, delivery was made quickly and there were no surprises on arrival.
good suppliers, but had problem with moq, like you must order batch without checking the quality but quality was ok.
Quality of the chips are good. Pricing is reasonable and product was shipped very quickly.
Good company with cheap prices, but I was not satisfied with the MOQ and it was not so easy to communicate with vendors. Some of them I found a bit risky.
Alibaba has a huge variety of products at competitive prices, making it great for bulk buying. However, dealing with unreliable sellers can be a hassle.
PRODUCT WAS AS ADVERTISED, DID NOT HAVE THE TIME YET TO PUT THESE ON A VTT.
big marketplace, a lot of sellers but 5-10% of products from my order were damaged during the shipping anyway it was cheap and easy to order
great customer attendance and quality vs price
took to long and the combs were not the right ones.
After a bad experience with a scam in Alibaba I found this other supplier and everything worked out. I think Ali baba, besides "verified supplier" should have an option to report scammers.
good company, easy to order
Fast and efficient ordering and delivery process. Good quality/price ratio. Excellent service. Reliable supplier
just want to let you know that the order you sent me # the jackets are defective, they all have the zipper on the right side, and they are supposed to be on the left side because they are men's jackets. I am trying to repackage and send them back to you, but first I need to be sure I get my money back. I am very sorry but I am not happy with what I received. I can put a bad mark on your site, but I hope we can fix it in the best way. Thanks.
got here before due date but someone forgot to put the fans inside
Nice platform. Very trusted if you find a trusted seller. There are many scammers inside, Zero quality, customer support. Always use paypal, and revolut, otherwise there is a big chance you will lose your money.
The quality of the thing was not satisfactory. Got better things from other company.
The Alibaba website is good because it allows you to buy goods at wholesale prices. The goods prices are reasonable. It is especially important to mention that the goods arrived without any problems within 20 days. However, the high delivery charges to Sri Lanka are a major drawback. But overall, the Alibaba website is good.
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