Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.delivery times are very long... it should not be the case that the supplier sends the goods a few days after payment, - I pay - the supplier should send the goods the next day -... sometimes even 8-9 days pass like last time this is not allowed!
Good customer service and meets my needs
İHas strong communication with customers. It tracks the products from the cargo until they are delivered to the customer. I'm going to review the last product I bought a bit. I hope it meets my needs.
Alibaba is good source for shopping different materials from the suppliers and manufacturers directly. However, the transaction fees is a bit high.
Many products are not genuine, but overall the best.
I had a fantastic experience with Ms Zhu , She has been incredibly approachable and always puts the customer first. They took the time to understand our needs and went above and beyond to ensure we were satisfied with their products and services. Communication was seamless, and any queries were promptly addressed. It's refreshing to work with Ms Zhu that truly values their customers. Highly recommend!
This co Alibaba works with Xiamen Duyu trading co ltd are liars! Spread the WORD ALIBABA DEAL WITH HONEST BUSINESSES OR GET OFF THE WWW!
I've been using Alibaba for about 10 years without any major issues. However, in September 2024, I placed an order where the supplier ignored my clear packaging specifications. They packed 3,600 products in bags that were much larger than we had specified. As a result, these products now fall into a higher Amazon tier, drastically increasing our shipping fees. This means that selling them would result in a financial loss. We provided Alibaba with all the evidence, including the original order instructions we sent to the supplier, and trusted that Trade Assurance would protect us. Unfortunately, that hasn't been the case. Despite clear evidence of the supplier's mistake and the financial loss it caused, Alibaba took the supplier’s side, leaving us without proper recourse. Now, we are forced to throw away 3,600 products because selling them would put us further in the red. We're not just losing inventory; we're out thousands of dollars. The packaging mistake wasn’t minor—it's directly tied to the product's usability and profitability. Despite Alibaba claiming to offer Trade Assurance protection, it's clear that their priority is to shield their suppliers, not the buyers. We used Alibaba's payment system because we believed it provided security, but this experience has proven that they care very little about protecting their customers. This has been a devastating experience, and we expected much more from a platform we've trusted for nearly a decade. Furthermore, Alibaba will not allow me to leave a review for the supplier. I would not trust anything you see on this website. It seems the company is protecting their suppliers at the cost of the buyers.
Some good some bad. The quality of the sensors is not consistancy.
Wo you want me to stop ordering... YHou are omn the good way!!!
Easy system to navigate. Support is available if needed. Have had positive experiences with using this platform.
Delivery from china took 40 days to deliver which was the only let down really. was worried customs would be added but no? good design and good communication with deliverer
There was an issue with the address, supplier communicated and corrected. Alibaba also allow me to extend the delivery time. Great feature.
Before order this, I ordered from another shop, but they have not goods instock, that order have to refund then I looking for another shop, take time, charge fee ...
The sales guy was very helpful, responsive, and quick in assisting me throughout the process. Although we agreed on a 3-day express delivery, the package arrived after 7 days, which was a bit disappointing. Additionally, the C3964 transistor I received came with a slightly different appearance, though the model number was the same. Despite these issues, the overall experience was positive, and the sales support was excellent.
Items received as described and ASHLEY had really cared and very professional. Highly recommended.
Several of your suppliers are very easy to work with and provide excellent communication. Other supplies are slow to respond, provide great product costs,but the MOQs and shipping cost make it impossible to work with them
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