The product is high quality
The product is high quality, the finish is beautiful but the time taken to produce the order was very long.
About Alibaba.com
Data updated- Website
- www.alibaba.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 481 reviews
- Replies to negative
- 52% (198/382)
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About this business
Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Product quality and packing is good
Product quality and packing is good. recommended fast shiping
Alibaba online product purchasing can be fruitful or a compete fraud
Alibaba online product purchasing can be a way to get great bargains but be careful, their are companies that advertise products on Alibaba without giving the full costs such as extortionate shipping fees, they sometimes show a picture of a product but when you receive it its not what was in the picture, instead it could be a smaller sample or a completely different size and colour, so buyer be aware, check every little detail, and even email the seller requesting all costs including taxes shipping and sellers surcharges, if unexpected changes apply and you don't know why then walk away and don't buy.
The quality of the products was not…Bad quality
The quality of the products was not very good.
No stress to complete order and…
No stress to complete order and delivery.
Professional Service, Still areas of Improvement
Supplier has demonstrated Professional Level of Service support and quality products. Would appreciate if the turn around time to delivery and shipment is improved meaning reduced down.
I have been ordering products and I…
I have been ordering products and I usually receive it as I ordered. I have not yet encounter any problem now, but my colleagues has face many challenges. Their company bought something but received a product which was different from what the company ordered. However, it's difficult to know whether the manufacturing company you intend to buy from is genuine or not mostly with manufacturing companies from America, Europe India and Pakistan. I need more help and education on that. Also, prices posted by some manufacturing companies are sometimes different when we make enquiries. Thank you.
Good Product
Good Product. Nice boxes.
The service and the items were good.
Depending on the supplier you can have…
Depending on the supplier you can have different experiences, but in general I'm happy with the service
First Alibaba.com Experience
The negotiating to confirm order and freight process was fair and precise. The sales consultants were easy to talk to, and provided options towards the trade process. The manufacturing company fulfilled their obligations on their part. The trade assurance program on Alibaba.com is easy to comprehend and binds sellers and buyers to their obligations to the program. The program facilitates towards fair trade and good practises.
Quality for price is good
Quality for price is good. Communication will be an issue depending on time zone, took a few weeks to confirm details, then 10 weeks delivery.
value for money from supplier
To Alibaba administration section…
This note is especially for the Alibaba administration. On the Alibaba portal, in the "messages" section of each buyer, any registered customer can be banned and blocked at any time without a representative of the store/factory, which in my opinion and in the opinion of other buyers (scammed, left without technical support or obtaining spare parts) is an unacceptable procedure. This option should absolutely not be there!! In my case, after purchasing an airless paint pump from Wuxi Putian Special Spraying Equipment Co.Ltd from Jiangsu, I was blocked by the manager and salesperson . On Alibaba there are woman and men but in reality this is only woman named Kristin. Reason? ...The user manual was incomplete, the display showed pressure only in MPA and the manual stated that the device should also show in Bar and PSI. The spray gun had a cracked hand guard (later it broke completely). I asked several times for possible help with the display, for sending the complete manual by e-mail. I asked for the cracked part to be sent to me, for which I declared to pay. No response. Later, I asked for a quote for the next much modern airless spray pump. She ask me about how many units I need – I wrote her just single one . Saleswoman sent me the "sweaty head" icon in return and blocked me. Now I have no possibility of any form of contact with this factory, service because their website does not work and contact is through the company's website placed on Alibaba. There is a man's name and surname there as a manager responsible for contact with foreign customers.......Unfortunately, all emails there are also redirected to this woman (Kristin) and seen on my Alibaba account in the "messages" section of my account. Please tell me why buy on Alibaba if the customer is left without support, service and help after the purchase by blocking.
Great service
good quality supplier is quick reply
very good factory i will do more orders with them .
Great Value for money
Overall, the service was exceptional, and my interaction with Suxby was great. She always responded promptly to any request. However, I was not satisfied with the color coordination of the shirt. There appeared to be a discoloration at the hem of each shirt, which I can only assume was part of the style, but it was not well received. Otherwise, the shirts were great value for money, and I may try another quality shirt next time.
What made my experience great
What made my experience great: The platform is easy to handle and well organized. What made my worst experience: The vendor was not trustworthy... selling the wrong product description.
My first purchase
For my first purchase, it was very satisfactory. The saleswoman was always very kind and quick in her responses. To improve, I think that the automatic translator should be able to be activated or deactivated at the user's discretion. Sometimes the automatic translation is not faithful to what one wants to express.
keep doing a good job
keep doing a good job. i apprecare that fact that Alibaba can act very quickly when we as buyer are not pleased with a supplier or a seller. And that we can write a review about our experience with them.
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