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Shopping & Fashion

Alibaba.com

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949 reviews

3.0949 reviews
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About Alibaba.com

Data updated
Website
www.alibaba.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
481 reviews
Replies to negative
52% (198/382)
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About this business

Alibaba.com connects buyers and suppliers from around the world

Written by the business, not verified by us.

Is Alibaba.com legit?

Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.

Auto-generated from all reviews of this business. For reference only.

What people say

smartphone

Delivery times were good. The smartphone looks good but has very poor software; reception is very poor on both wifi and LTE. the camera is good but it is not possible to use it because navigation is slow due to poor reception. I don't recommend this smartphone. I will put them in the drawer and will no longer buy from this seller

Overall the excavator is usable and of…

Overall the excavator is usable and of average quality. One of the pivot pins on the boom-excavator link fell out during transport (or earlier), which was only discovered after the weird/whonky behaviour of the whole boom assembly during the first test operation. The key issue was the lack of a manual that would specify operation, and more importantly a parts list, which would allow for local repairs in time to come w/o having to guess parameters, such as flow rates, pressures, rpms, etc.. Very few component manuals were eventually provided; after logging a complaint with Alibaba. Computer-based translation may not always be accurate. This led to communication problems, leading to misunderstandings in what was asked for. It need to highlight that the sales person did their best to accommodate my queries, however, it seems that the manufacturing department was lacking urgency and or care. My advice: add the requirement of an "industry best-practice manual" to the contract.

The website itself is trash

The website itself is trash. I get a request to identify myeslf on every page even when I am already logged in. Too many sellers claim to have something in stock but after you make the purchase they mysteriously ran out of stock and you have to apply for a refund. It's hit and miss on the quality but mostly miss.

Shipping was poor,after sitting at …

Very well machined custom Crank shaft , made to spec, very happy of the out come, am looking forward to deal with you again, / no fault of the manufacturer but all the the Shipping was poor,after sitting at customs for over 7 days after paying Import duty , then there was no communication with the shipper very poor, No Phone service only would not communicate via Email taking up 2 days to respond, in the end chased down tracking via the shippers shipping office in Dandenong Vic, they reconfirmed the shipment was sitting in Sydney with no expiation, total time was over 3 weeks. shipping

Good for sourcing, subpar payment experience

Alibaba is a great source for suppliers. However its processes can be somewhat dubious lately. When we paid for an order, we changed the currency from SGD to USD. We changed the credit card and it defaulted back to SGD. We ended up having to pay Alibaba a convenience fee, poor exchange rates and waste our forex. They refused to reverse the transaction over such small sums, which leaves doubts in our minds if they will protect our rights when there are disputes with suppliers.

The Alibaba transportation process is…

The Alibaba transportation process is not customer centric as I was not notified that item was transfered to UPS label and process directed box to a store (UPS) and held for customer pick up. No one notified me of pick up or that the item was shipped to UPS store and being held.

Alibaba never honors their trade…

Alibaba never honors their trade assurance. They always dide with Chinese suppliers no matter how much evidence you sent. I have had several occasions and they all proven the same. DO NOT BUY from Alibaba.com or don’t expect support if your item is broken, missing parts or does not work.

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