Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.Your website is too overloaded with data and unfortunately not friendly, it is very difficult to reach the order process including your verbal reference to the orders!
Alibaba online marketing platform it easy TU buy a product and safe a time
Not real price shown and usualy item not at stock
Poor communication system on Alibaba, needs a system that sends alerts straight away to your personal email when messages are received to be any satisfactory use
Good customer service. Shipment was good Product, on the hand, it's acceptable: Get's out of sync for watching videos on phones, Laptop and Tv, the rubber ear adapters pops out and get stuck on-ear and pairing with Macbook fails frequently
i didnt like time to delivery from my last purchase and some sellers put a price into website but when i am buying and paying is another price
Delivery has always been a bad experience. The only good thing is that they have always got my orders refunded when they don't deliver.
Alibaba is one of my favorite company. Where shopping is very easy.
excellent service Amaizing product
Excellent service.Amazing product.supert chat system
Firstly, I cannot fault the quality & finish of the bicycle head badges. I chose this supplier as they showed various head badges for bicycles, after 2 orders, still not right. and was informed that they dont usually do bicycle headbadges?..after more than $700aud, I have a LOT of head badges that just aren't able to do the intended job without modification, and i didnt want to spend yet another lot of shipping (approx 150aud) to do it all over again, so cut my losses. unfortunate, but i have forwarded them the correct sizing so hopefully, purchasers in the future shouldn't have a problem....
the product was not of high standard. the colors did not match the design sent. The customer service representative did a great job confirming a different color. There was a strong effort I believe by the company to deliver a great product, it just fell a little short. I will try them again because I believe their pricing, production time, and delivery were excellent.
I ordered 2XX large but the under wears were smaller than kids size.
Already 3 month I open dispute on the alibaba, because cargo agent did not follow agreement, after of payment they ask me for extra money. Alibaba without explanation close dispute. Case # 100012908283
Alibaba does offer great deals, but if things go wrong with a product there is almost no way of getting it sorted out
Alibaba has its ups and downs. they use US dollar which is annoying as between the 3 different countries, the currency exchange is forever changing and they do not alter the prices well. tracking product in transit is poor as they do not have integration to link theirs to Alibaba's tracking details, so, you have to rely on Alibaba Trade assurance if the seller doesn't send you the products. it confirms reciept saying the item has been shipped and you cannot contest it on alibaba. it only extends it. the items you see on a page are not the products they actually sell. so the image you enquire about on their page is a bit of click bait and you have to start the design phase from the very beginning. Alibaba is very behind in customer experience
Alibaba's invoice system is not acceptable. They charged additional hidden fee.
The product is shipped well and works well when you first purchase it. However, I have had customers who purchased and a short time later the headphones stop working properly. They are only good for a short period. Therefore the quality is poor, and I will not repurchase.
I extended the delivery. The order was 5 boxes, I received 2 on Monday, 2 on Tuesday and 1 on Wednesday. I got an email Tuesday saying We acknowledge that you are satisfied with the shipping information for the Trade Assurance Order 168715814001023230 (as you neither confirm the shipment nor request a refund within the given time period). I hadn't received everything yet!
Was browsing their website and their description on items shows they have no idea what they're selling. 'Man made glass carnelian bowls' is my favourite example. They are glass bowls. They are man made. Thwy are glass. They are not carnelian. They are not man made glass carnelian. Man made carnelian doesn't exist. Nor does glass carnelian. It's either glass or carnelian it can't be both
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