Unable to get payment link from…
Unable to get payment link from suppliers as my account hasn't been verified. when I loggin to submit KYC, it says its already submitted. Unable to move further with the orders
About Alibaba.com
Data updated- Website
- www.alibaba.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 481 reviews
- Replies to negative
- 52% (198/382)
Do you own Alibaba.com? Claim this profile for free and start replying to reviews.
About this business
Alibaba.com connects buyers and suppliers from around the world
Written by the business, not verified by us.Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services. However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.What people say
LED Mini Spider Lights
The company where the product was purchased is great in everyway. The product that was displayed by Alibaba is the issue. The lights are very difficult to set up, they are not sound sensitive. The lights are not as bright and they are blurry not a sharp light.
good siupplier
Difficult to reach Customer Service in…
Difficult to reach Customer Service in Alibaba.
10 Stars for Wendy
The rep Wendy gets 10 stars. She is amazing! She is patient, fast and very understanding. I absolutely love working with her. I am upset that the one pair of shoes that I ordered came in poor condition and there has been no effort to rectify the problem or the defect.
Alibaba doesn't help much
Alibaba doesn't help much, when you complain about getting the wrong product. If you have problems with suppliers it's better to just forget about your money.
bad service need to improve
need to know when I will receive my order 1137S694852 you gave a tracking number that only says is being process in Rutland,05701,United States but does not say when is estimated delivery does not say tipe of shipping corrier company nothing about how and when I can expect my product you have to improve in this area
Advertiser Should Be More Honest!
I enjoyed the communication. English is not great but is workable. The shipping and professionalism when dealing with quoting and such was excellent! I dislike the advertising as what I received was not what was advertised. The quality of scanners and insides should have been shown and or mentioned. Though the product is definitely bright and will work, price is still great. I am satisfied for what I paid. But advertiser should do a better job with showing their actual product and not something else!
Peter Yang was horrible to deal with l
Peter Yang was horrible to deal with l. Unhelpful and when I questioned him, he threw me out of the facebook group and blocked me on Facebook instead of helping my situation.
Product is good but shipping poor
Product is good but shipping was unacceptable. Four months to receive the product.
Make their adverts concise without…
Make their adverts concise without leaving any part thereof to be either misjudged or misunderstood
I have received 4 quote on batteries…
I have received 4 quote on batteries from 4 different companies all quotes where a lot higher than the price in my cart and one company that I was going to buy from when I got to the point to pay the price went up by 50% a lot of false advertising
Increase window period for refunds
Shipping by sea takes too long but you give a short time for refund applications. You need to increase that window
the seller is the scammer(fraud)
The package was stuck in the customs…
The package was stuck in the customs for more than 3 weeks due to the false information given by the buyer. It has been a very difficult transition and package has been delayed for more than 3 weeks, which affects business
accept
product quality and finishing are not good!
Lack of assurance to the costumer that…
Lack of assurance to the costumer that received defective items feels like there's no warranty. Just really disappointing.
I ordered three solar inverters from…
I ordered three solar inverters from soeasy Xiamen and some solar panels via but the solar panels were held by customs and one of the inverters had a broken display connection but Alibaba and Soeasy Xiamen ignored my messages and did not provide any product support, repairs or refund. Both the GroWatt 5kW off-grid inverters broke within 2-years - terrible !
AliExpress
Joom
Temu
DHgate
Etsy
Made-in-China.com
Amazon
eBay