Timely order and ease
Reply from Band Shoppe2026-08-11
We're happy to hear that our timely service and ease of ordering met your expectations. We appreciate your positive feedback! Amanda - Customer Care Team
About Band Shoppe
Data updated- Website
- www.bandshoppe.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (63/63)
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About this business
Celebrating over 50 years of quality products, prompt delivery, and outstanding customer service to music educators and guard instructors around the globe! Here you'll find a complete line of custom band and guard uniforms and flags, and the largest selection of in stock merchandise. Band Shoppe has everything you need for a successful marching season, year after year.
Written by the business, not verified by us.Is Band Shoppe legit?
Band Shoppe (www.bandshoppe.com) has a 3.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful product quality alongside helpful sizing guides, and they note that deliveries arrive exceptionally fast to their homes. People consistently mention that the online ordering process is very simple, smooth, and exceptionally easy to navigate when purchasing necessary equipment. Some people were dissatisfied with the shipping prices, mentioning that the delivery fees felt disproportionately high compared to the total item costs. Conversely, a small portion of people felt that the shoe sizing was incorrect, noting that products remained too small even after following size guidelines.
Auto-generated from all reviews of this business. For reference only.What people say
Payment Option Errors
Apple Pay is an option but it doesn't work. Tried PayPal earlier today, thought it worked, then get an email that the payment didn't go through. If the only option that works is a CC, then you may want to take the other options off of the site.
Reply from Band Shoppe2026-08-11
Thank you for your feedback. We are aware of the issue with Apple Pay and are currently working on it. We have not had issues with PayPal so it's possible that the payment failure may be due to something else. We apologize for the inconvenience. Amanda - Customer Care Team
Well for starters
Well for starters, charging $19.99 for standard shipping is just ridiculous!
Reply from Band Shoppe2026-08-11
Thank you for your review. We understand shipping costs can be a concern. Our shipping fees are based on third-party carrier rates and are calculated separately from our product pricing. We appreciate your feedback. Amanda - Customer Care Team
Very easy to use
Reply from Band Shoppe2026-08-11
We're so glad to hear you found it easy to use! Thank you for your wonderful feedback. Amanda - Customer Care Team
Sent me the wrong item
Reply from Band Shoppe2026-08-10
Thank you for your review. Our records show this order was delivered approximately three months ago, and we were not contacted about the issue during that time. Unfortunately, without timely notice, we were not given the opportunity to investigate or address the concern. We always encourage customers to reach out as soon as a concern arises, so we have the best opportunity to assist. Amanda - Customer Care Team
Broke didn’t send everything that was…
Broke didn’t send everything that was ordered
Reply from Band Shoppe2026-08-10
Copilot said: Thank you for your review. I see that you previously contacted us regarding a damaged shipment. Since you did not want a replacement rifle, we promptly issued a refund for the damaged item. The missing tape you requested was also reshipped and shows as delivered a few days later. While we're sorry the carrier-related damage impacted your experience, we quickly worked to resolve the issue by providing both a refund and a replacement shipment. We appreciate your feedback and wish you all the best. Amanda - Customer Care Team
No sizing chart for shoes to compare…
No sizing chart for shoes to compare for children who still shop in children’s and not in women’s department. The standard shipping cost is astronomical! If I didn’t actually have to order from here - I wouldn’t have because of that alone.
Reply from Band Shoppe2026-08-10
Thank you for your feedback. Because we carry many different shoe brands and styles, fit can vary significantly, which is why most retailers do not provide a universal sizing chart for all shoes. We also understand your concerns about shipping costs. Shipping charges are set by third-party carriers and are not built into our product pricing. We appreciate your comments. Amanda - Customer Care Team
Took 2 days to get order to go through
Took 2 days to get order to go through. There was no submit button the first day and numbers would keep disappearing when putting in my credit card number the 2nd day.
Reply from Band Shoppe2026-08-11
We appreciate you sharing your experience with us. We are truly sorry to hear about the difficulties you encountered while trying to place your order. Amanda - Customer Care Team
My go-to place!
Customer service for my school's 'tax exempt certification' questions was great! Super friendly and helpful. Turn around time for the acceptance was fast and easy. Placing orders online is super simple and the listings are always so detailed. Shipping prices are super clear (I love the chart AND calculator, even the map for expected delivery times). Never had an issue with BandShoppe <3 my go-to!
Reply from Band Shoppe2026-08-11
We are so happy to hear about your positive experience with our customer service team regarding your school's tax-exempt certification! It's wonderful to know that our team was friendly and helpful, and that the process was fast and easy for you. We are committed to making your experience as smooth as possible, and we are truly grateful to be your go-to. Thank you for your fantastic feedback! Amanda - Customer Care Team
EASY ORDERING
Reply from Band Shoppe2026-08-10
We appreciate your review. Thank you for your feedback. Amanda - Customer Care Team
Shipping fees
The shoes were in stock and price was better for shipping than most.
Reply from Band Shoppe2026-08-10
We're delighted to hear that our shoe selection and shipping options met your expectations. We appreciate your kind words! Amanda - Customer Care Team
Purchased a rifle for my granddaughter
Purchased a rifle for my granddaughter. Her final year in color guard.
Reply from Band Shoppe2026-08-10
We're glad to hear about your granddaughter's final year in color guard! We hope the rifle serves her well. Amanda - Customer Care Team
shipping was $20
shipping was $20 wtf band shoppee
Reply from Band Shoppe2026-08-07
We appreciate you sharing your feedback regarding our shipping costs. Unlike some retailers that include shipping costs in their product prices, our products are priced separately from shipping and handling. Shipping charges are therefore calculated and applied based on the rates set by the third-party carrier. Amanda - Customer Care Team
Thanks you did a great job!!
Reply from Band Shoppe2026-08-07
We're so glad to hear you had a great experience with us! We truly appreciate your kind words and positive feedback. Amanda - Customer Care Team
Shipping Price
The shipping price was very high a third of the actual shoe price which is higher then most retailers free to $10 shipping.
Reply from Band Shoppe2026-08-07
We appreciate you sharing your feedback regarding our shipping costs. Unlike some retailers that include shipping costs in their product prices, our products are priced separately from shipping and handling. Shipping charges are therefore calculated and applied based on the rates set by the third-party carrier. Amanda - Customer Care Team
Ridiculous shipping & handling fees
Shipping & handling fees of $20 on a $40 pair of shoes is outrageous.
Reply from Band Shoppe2026-08-07
We appreciate you sharing your feedback regarding our shipping costs. Unlike some retailers that include shipping costs in their product prices, our products are priced separately from shipping and handling. Shipping charges are therefore calculated and applied based on the rates set by the third-party carrier. Amanda - Customer Care Team
Quick and easy
Reply from Band Shoppe2026-08-07
We're happy to hear about your experience. Thank you for your feedback. -Emily, Customer Care Team
Exorbitant Shipping Cost
I ordered one pair of spats and the cost for shipping was more than the cost of the spats.
Reply from Band Shoppe2026-08-07
We appreciate you sharing your feedback regarding the shipping cost exceeding the item's price. -Emily, Customer Care Team
Got everything I need for my daughter
Got everything I need for my daughter. It arrived in a timely manner. Size chart was very helpful. Website is user friendly and I am very happy with the quality.
Reply from Band Shoppe2026-08-10
We're so happy to hear that you found everything you needed for your daughter and that it arrived quickly! We're also glad our size chart and website were helpful, and that you're pleased with the quality. Thank you for your wonderful feedback! Amanda - Customer Care Team
Bait and switch.
Reply from Band Shoppe2026-08-06
Thank you for your feedback. We see that the order was canceled shortly after it was placed. As the order was canceled before processing, we are unable to identify any changes to the items, pricing, or terms of the order. We appreciate your time and wish you all the best. Amanda - Customer Care Team
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