Prompt delivery
Prompt delivery, well packed and meets my requirements.
Reply from banggood2026-06-03
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
About banggood
Data updated- Website
- www.banggood.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 678 reviews
- Replies to negative
- 92% (352/382)
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About this business
Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Written by the business, not verified by us.Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications. Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.What people say
The motor mount was completely crooked…
The motor mount was completely crooked completely manufactured wrong. I’m supposed to receive an email for a possible refund, but I haven’t received it yet. Pretty ridiculous.
Reply from banggood2026-06-02
Dear customer, Thank you for taking the time to leave your comment. According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211 We take the security of your personal information very seriously, you could contact us at [email protected] Best regards, Banggood Team
I purchased a dowelling jig, it was missing key parts, no luck getting them.
I purchased a dowelling jig, it was missing some critical parts but after much trying I have had no luck getting through to either Banggood or the store. Its a real pity as they have such good products, but I wont be buying at Banggood again and suggest you don't either.
Reply from banggood2026-06-02
Dear customer, Thank you for taking the time to leave your comment. We will do our best to ensure that the products shipped to our customers are in their best conditions. We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected] Best regards, Banggood Team
Purchased Lenovo 100P advertised as…
Purchased Lenovo 100P advertised as "IP5X dust sealed" and "LCD" — unit is DLP and developed internal dust contamination in 5 months. Filed after-sales claim May 13. Banggood asked for video (complied May 17), promised technical review (May 18), then closed the ticket unilaterally on May 25 with zero resolution. Now pursuing bank chargeback and EVZ complaint. Avoid.
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
If I could give zero stars
If I could give zero stars, that would be better. I bought an oscilloscope from them which arrived with a broken LCD. Since then, for more than two weeks, I’ve been trying to convince them that the device is defective and that I want a full refund or a replacement. In the end, their response is either to offer me €15 to keep the item or to wait until they can reach a solution with the supplier!! Meanwhile, 17 days have already passed since my purchase, and I reported the defect immediately upon receiving the product.
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
The site keeps pushing cookies
The site keeps pushing cookies. Even if you have refused, the moment you click on an item it agaisn tries to push cookies
Reply from banggood2026-05-31
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Generally good products
Generally good products, good prices. Careful packaging, punctual delivery.
Reply from banggood2026-05-31
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
I didn't get what I ordered
I didn't get what I ordered! I wanted or would have liked a small-power e-scooter for my child, but instead I got a 3-speed, high-speed means of transportation!!! I will never order from you! Zombor Petra
Reply from banggood2026-06-02
Dear customer, Thank you for taking the time to leave your comment. We will do our best to ensure that the products shipped to our customers are in their best conditions. We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected] Best regards, Banggood Team
Ordered remote cobttole plane it would…
Ordered remote cobttole plane it would not pair sent pictures rold them i want refund only . One reply asking for a video . Told them it does not do anything makes no difference i wanted a refund never replied back to me. Not worth 10 pounds cheaper just buy from uk
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Email verification is extremely poor
Email verification is extremely poor. Does not allow checkout without an account or by using PayPal. The PayPal link does not work, and the verification code to register does not work. Waste of time
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
DVR does not work on the goggles
DVR does not work on the goggles. Submitted an RMA request 3 days ago and haven’t had a response. Probably going to end up a disputed Amex charge.
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Dreadful experience with damaged goods
I had a dreadful experience with this company. I had bought a number of items from them before which were fine. But recently i bought an electric trim router. It arrived in packaging that was a bit worse for wear and had clearly been opened a number of times before. The item inside showed signs of wear on the base plate and was obviously used. When i tried to test it, it did not work. I explained all this to the company and supplied photos and a video. They offered me $20 and suggested i get it fixed locally. I refused and asked for a refund. They then offered me $40 to get it fixed locally. I explained that it was not possible to get that sort of thing fixed in the uk and certainly not for $40. And anyway i should not have to be repairing a new item. I wanted a refund. They have since only said they have left a message for the supplier but have not responded since. One of the disadvantages of buying something from this company that ships from china is that if it goes wrong you are on your own. They don’t seem to want to replace or refund. So beware. Think before you buy something expensive from them.
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Been good as the type of company I use…
Been good as the type of company I use when I talk about terrible customer service and in their case zero customer service there is not one phone number on their website you can call to cancel something you may have accidentally purchased and with their little wheel of spin and their price lies and all the other kind of cheesy scam tactics that they use on their website to lure you to purchase something for free when then you wind up realizing it cost you $50 on your credit card they are the worst company to ever do business with and AliExpress is starting to fall really damn close to them so if you want a terrible experience wait the three weeks before your order arrives band good is the place to go
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
False promises
One start until they fulfill their shipping promises! I used to buy from them before and to be honest never got disappointed. Only one time a phone broke within rhe warranty they offered half its price and I could keep it which is odd. Now bought a new item that should be shipping from their E.U warehouse with 48 hours. We are now 5 days later and their chatbot promise it will ship with 48 hours. I could have bought the same item from the manufacturer 30 euro or 15 % more expensive and at least i would have gotten 2 years warranty and peace of mind and it should have been with me now
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Misleading product description and poor customer support - Avoid!
I recently purchased a gaming chair from Banggood for €85 (Order #116532159). Upon assembly, I discovered that the height specifications listed on their website were completely inaccurate. I provided them with video evidence, and they admitted via email that the dimensions provided on their site were indeed incorrect. Despite admitting their fault, their support team has been dismissive and manipulative. They initially offered a ridiculous €10 compensation for an unusable product. After dozens of emails and a frustrating back-and-forth, they have only 'upgraded' their offer to a 50% refund. They claim that 'misleading specifications' are a 'normal situation' and are pressuring me to keep a faulty, unusable product while refusing to cover the costs of a return for a chair that is technically impossible to disassemble without causing damage. It is unacceptable that as a customer, I am expected to pay €43 for Banggood's inaccurate product information. They clearly prioritize their profits over honest business practices. Do not trust their product descriptions. If you run into an issue, be prepared for a long and frustrating battle with their support team. I am now forced to involve my payment provider (PayPal) to resolve this."
Reply from banggood2026-06-02
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Package not received
Package not received. Please use a reputable courier, I never selected USPS and try to avoid them . Seller chose and now my package is probably at wrong address or lost
Reply from banggood2026-05-21
Dear customer, Thank you for taking the time to leave your comment. Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping methods:https://www.banggood.com/help_center/question_category.html?catid=177 Here are more details about the shipping time: https://www.banggood.com/help_center/question_category.html?catid=209&artid=1582 In order to solve your problem, you can contact us at [email protected] Best regards, Banggood Team
Good prices
Good prices Good quality Delivery to the UK in 8 ot 9 days 👍
Reply from banggood2026-05-20
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
Nice model for good price
Good price for nice plane
Reply from banggood2026-05-20
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
I wish I could give them 0
I wish I could give them 0 , received a rusty item covered in broken welds and have sent pictures three times to three different service representatives and I'm still no closer to a refund, they even had the audacity to copper me %10 off a completely useless and dangerous item stay away
Reply from banggood2026-05-21
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
They are good until their not
They are good until you get a defective item. I have been working with them for about two weeks. They want the customer to troubleshoot and repair a brand-new item they shipped damaged and defective. When they mention reaching out to them, we all have to understand that I have been in touch with them for over two weeks. They take no action to solve the issue, just talk. Buyer beware!
Reply from banggood2026-05-21
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team