Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
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Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.
Product has bad receiver and have been waiting on team to get ahold of me to correct situation, been four days and nothing. I will nvr buy another product from you. I want my money back now.
Reply from banggood2026-06-10
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I have a bad experience with the company.They didn't send my item I never received and now they want refund my money I being\nBuying lots of item from this company for years and I have only 2 items never received one last year, 2025 on December.And the next is just now about ten days ago that I call this customer service that is one person in Georgia that answer all dot customer service called from his company.I can't believe that and he can't resolve my problem.He can't refund my money is a disaster hopefully, they can send my item or just reform my money.I have all the right for them to give me my refund if you don't receive your item why?\nHave to buying years from this company.\nAnd lots stuff out of nowhere, myself will keep an item.\n And call them telling them that I haven't received that make no sense because that's what they think So basically , my friends , which is their lot of friends and youtubers too are not going to give them more promotion than what they sell if if they send my iron or refund back I will consider.\nTo buy again because that will make me think the dot company is responsible and they take care of customers. That is a big company make lots of millions of dollars. We, the people are just middle class people. The work hard to buy an item and then suddenly they don't send it or it got lost in delivering. Don't know anyways. They need to be take care of these issues or they going to lose a lot of customers, a good customers spend a lot of money on the stuff that they sell... sincerely elvis
Reply from banggood2026-06-10
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
Shockingly poor customer service, didn't honour their own pledge to refund doa/damaged on arrival, excuse after excuse after excuse. Kept asking me to be patient but then would close the case. In the end I just envoked the buyers guarantee with my credit card and applied a charge-back. Charlatans! ... buyer beware.
Reply from banggood2026-06-10
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
The product works as expected, it is Tuya compatible (SmartLife app). Removing one star because it is impossible to find replacement bags!. The delivery was blasizng fast (Poland to my door in Greece in 3 days!)
Reply from banggood2026-06-10
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I am very disappointed with this experience.
My package was reported as undeliverable by the carrier due to a transport incident. Since then, I have contacted customer support multiple times, but I keep receiving the same generic responses saying that the issue is under investigation.
Unfortunately, no clear solution, replacement shipment, or refund has been provided so far. My issue remains unresolved, and I still do not know when or how it will be resolved.
What frustrates me most is that customer service seems unable to make decisions or provide concrete updates. Each time, I am referred to another department without receiving any real information.
I understand that shipping problems can happen, but customers deserve clear communication and timely solutions when issues occur.
Reply from banggood2026-06-09
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Some products were really good, and in a decent price, but some were total scam. You should punish scammer sellers.
Reply from banggood2026-06-09
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Ordered after seeing Hooked on Wood demonstration I never received all parts ordered and inferior quality! should of stuck with UJK from a reputable retailer! dont expect any customer service there is none!
Reply from banggood2026-06-07
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
when some thing dont work you never get replacement they are very difficult to get service they only sell dont stand for defeat
Reply from banggood2026-06-07
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
I've bought various things from this site...
But this time, this time have been awful.
So i ordered a phone for me and my husband, the phones were out of stuck but not taken down from the website... Fair enough, they find another phone to substitute for. Then i answer that it's fine... Then that phone apparently went out of stock... Then i send 3 different phones from their shop, they were 20 dollar more expensive each. That was fine but apparently i had to pay the extra 40 dollars... So i did, and apparently that went out of stock too... I made my purchase of these phones at the end of april, cause we need them before our trip jun 26'th. And now they still haven't sent them. Every time i contact costumer support, they tell me to wait for an email from them. Which takes over 24 hours to get their reply. I dont have that time anymore... We're leaving soon... Now i've asked for a full refund and bought it from another website... Really bad, wont buy from them again. Hope i get a full refund.
Reply from banggood2026-06-07
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Ordered an expensive RC model helicopter. On arrival the box was damaged. Turns out the product was defective and damaged itself seriously. Messaged Bangood and after 5 days the reply I got was that I need to make a You tube video to demonstrate the defect. Even though the faulty product no longer functioned. Ultimately no resolution or refund. Just ignored and no further action from them. Will never buy from Bang good again. Zero customer service and inadequate product in a damaged box. Very disssatisfied. Be warned.
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
A nice looking radio but the screen wasn’t protected with the plastic protecter and it’s got slight scratches on
Reply from banggood2026-06-04
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
Please solve my request first, before asking for feedback. I am still waiting for an answer to my questio.
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Never I recommend you again after a week I’m still waiting on a reply on the return rubbish
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I tried to return this item but was not given any clear instructions on how to and the post office did not recognise the return address. So I looked up the company "obviously a drop shipper" and found only negative reviews so now feel reluctant to return it to an unknown address as without a confirmed return I won't get a refund and I will not have the item and will also have paid the return postage. I feel that using a third party to ship your items is a mistake as it does nothing for your reputation.
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Got wrong item,takes ages to resolve,or to get replacement,still waiting
One week after i received my wrong item still nothing resolved,i send message and getting answer 3 days later asking more pictures then sending another question then 2/3 more days waiting,this is not correct if you represent your seller we need a quick resolution not one or two weeks sending messages for nothing.
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Thwy always answer everyone like this : "Thanks for your comments and suggestions" - "We will continuously improve our customer services" - "We are sorry for all the inconvenience caused" - "We understand how frustrated you are" - "You are our very important customer" - etc etc ... hahahahaah LIERS, always LIERS, always!!!
Reply from banggood2026-06-03
Dear Customer,
We are sorry for all the inconvenience caused.
We understand how frustrated you are.
If you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Brought item broke within 3months.wouldnt repair or renew said it only had a 30 days warranty .had reply usual response which you can see here but actually dont do nothing because when contacted all I got was we can't do anything cause it only had a 30 day warranty so why reply on here with a different answer.
Reply from banggood2026-06-03
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear customer,
Thank you for your order and sorry for the inconvenience caused.
Sometimes it may need slightly longer time by poor weather
conditions, slow customs clearance procedures, strikes or other
unexpected circumstances.
If you need any more help for the shipping of your order in the
future, please contact our customer service by this email:
[email protected] We will do the best to help you.
Best regards,
Banggood team
