Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
Written by the business, not verified by us.banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications. Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.very quick delivery of my item. I saw it on other sites and your price was in my range
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
Could have been 5 star if not for the annoying offers that are hard to understand
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Delivered on time
Dear customer, Thank you for sending such a kind and enthusiastic comment. Have a nice day!
The car Banggood send did not work and they are refusing to make it right with me. I have offered to send them the car back for a refund or a replacement or after this much hassle they should just refund me. They are refusing to work with me to make this right.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Banggood have incredibly bad customer service... I have used AliExpress for years and for the first time would try using Banggood. that is also now the last time... Bought an rc car, the battery was dead on arrival, but there is no one answering the request for a new battery. Ali would have replied in a few hours and send a new battery. Request send 20/4 but still haven't heard anything at 2/5.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Never received purchase. Banggood didn’t want to help, sent me to UniUni the delivery service and they were no help. Waste of money. Edit: Update Banggood reached out and they are re-sending my order after go back and forth through emails.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
They don't publish negative product reviews - i bought LYZRC XIL 017 verry poor drone with damaged video record and bad communication between transmitter and drone i wanted to return it back, they dont give you adress to return it! Very lengthy complaint process with no results, I definitely don't recommend shopping here, customer satisfaction guarantee means nothing to them. I am currently requesting a chargeback through my bank, there is no other option.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
It has taken over 3 weeks, plus 13 emails and video uploads sent to get a refund from Banggood. I ordered a POC phone/radio from them, and after 2 weeks, it bricked on me, e.g., stopped working, first they offered to send me a data cable and some instructions to try and fix it myself. I said no, I would not feel competent to do that. After loads of correspondence, they finally agreed to refund me, begrudgingly. After this bad experience with them, I will never buy from them again.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
❌️I purchased an electric scooter that did not perform anywhere near its advertised specifications. The range was significantly lower than expected, and there were clear usability issues. When I contacted support, instead of resolving the issue directly, I was referred back to the seller. It has now been around 3 months since I first reported the problem, and I am still dealing with back-and-forth messages without a proper solution. The process is extremely slow — you often have to wait until the next day for a reply, which makes everything take much longer than it should. Compared to platforms like Amazon or Temu, where issues are handled quickly and efficiently, this experience has been frustrating. Here, you are left to negotiate directly with the seller, and getting a fair refund feels unnecessarily difficult. Overall, this has not been a good experience, and based on this, I cannot recommend using Banggood if you expect reliable customer service or smooth refund handling.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Both items arrived damaged. The Items still work. I am not happy with the way either of them was packed. Good packing save everyone time and money. Unhappy customers are bad for you.
Dear customer, Thank you for taking the time to leave your comment. We will do our best to ensure that the products shipped to our customers are in their best conditions. We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected] Best regards, Banggood Team
The package was badly damaged when delivered. The seller was contacted but the response was very slow and not consistent. It has been two weeks since it happened and the case is still not resolved. The bottom line: 1. Substandard packaging. 2. Unacceptable customer service.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Alert banggood says not to sign the package 116351539 I asked why? And of course no answer and here I am after posting on April 13th like I mentioned I bought the scooter on February 25 paid insurance and waiting over 60 days and the answer was always could not reach FedEx so I did reach FedEx and the package was sitting in Lisbon since March 5th last time that I checked just before I post this message says it is still in Lisbon smells like something's fishy why does banggood doesn't want me to sign the package I keep insisting for answers but no luck is there something stolen in the Box no wait it's a dead body or full of air. now this gets interesting been good couldn't stop the package so it's coming my way for me to get the refund I have to wait for the package to get on my address I got to make sure to refuse and not sign then wait where to get to headquarters I think Polonia and as soon as it gets there I get my refund beautiful this is how you take care of your customer by the time I get my refund what's going to be 6 months they don't want to give me warranty on drone battery the Drone was close to 1000€ they say it past 6 months since they told me to send the Drone I detected the problem on the battery the first week that I used it because I had three batteries and they can have my money collecting interests don't know for how many months yeah C1 ANGUATT I have a free seat I don't need it and if there's a lawyer out there that needs work here's a case here we go again my best regards Herberto Ávila and here from the mountain 2351 meters Pico Azores Islands a big hug don't do like I did don't buy a banggood scammers
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
I bought an electric tricycle online that was delivered with minor damage to the parts. The assembly instructions do not match the bike very well but found a video online to assist. Motor worked for 1 day but then no, contacted customer service and spent over 2 months back and forth where they would send videos and instructions about the brakes despite me repeatedly saying the motor did not work. I finally took it to a local bike shop that found loose connections in the base where the battery connects. Banggood never offered to replace defective parts or a refund during this lengthy process, despite their online guarantee. Buyer beware!
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
I purchased an RC aircraft VolantexRC Ranger 1600 V757-7 1600mm Wingspan EPO FPV Aircraft RC PNP about three weeks ago and after it arrived, I found several defects in the model. I reported these flaws and requested a return / refund from Banggood. However, I was kept waiting for a response for several days. First they said I will get a reply within 24 hours, then after few days, they said 48 hours, then they said if I don't receive a response, to try to contact customer service. After my contact, Customer Service offered me $10 only and refused my request for return and refund. I am very disappointed and now considering terminating my membership (VIP-3) with Banggood.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Very bad experience. I ordered a charger, and it arrived after 2 weeks. When it finally came, they sent a charger that was not suitable for UK use. I contacted customer service, but they only said the after-sales team would get back to me. I’m still waiting with no update. I would rather buy from a trusted platform like Amazon in future.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Hello, i have already requested reimbursment but have not received confirmation, please proceed and confirm, thank you
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
This company you sent me a nitro car with no instructions in it boxes open already and then resealed. A lot of things were missing. I don’t trust them at all.
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
Took one week to deliver, would help if you gave notice of exact delivery date
Dear customer, Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Have a nice day!
I ordered a portable monitor in march and received it from a warehouse in Germany within a few days. Upon opening the shipping envelope, I immediately noticed that the seal on the box was broken. It's therefore very likely a previously returned product. Upon first connecting it, I discovered that the monitor has terrible picture and sound quality. I then requested return information, explaining the reason for the return. After seven days, I received an email stating that my ticket had been closed due to inactivity. Further tickets and complaints followed, and in the end, I was informed that a return would only have been possible if I hadn't opened the packaging! So, I'm stuck with this piece of junk! => I strongly advise against ordering from Banggood. Addendum: Instead of a refund, Banggood keeps offering me higher bonus points, but these are worthless because I will never order from Banggood again without a refund for this junk!
Dear Customer, Thanks for your comments and suggestions. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected] Best regards, Banggood Team
I can not test and then give an honest review for I only received 2 f the items on the 18th of April totaling just under $1000. It was said there was a delay due to production and gave me a choice of the cancel the order or wait. I was asked in 2 different emails. I answered Wait" in both for the main items to test/review these are not here. I plan on ordering more but will wait to see what happens. They did apologize for the time delay which was courteous. dk+
Dear customer, Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: [email protected] We will do the best to help you. Best regards, Banggood team
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