Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.
Best Buy (www.bestbuy.com) has a 1.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-27.
Most reviewers were let down by their experience overall. People frequently report significant frustrations with customer service procedures, describing encounters with automated systems that fail to connect them with staff. Consumers also mentioned major issues regarding product delivery, with many stating that promised timelines were missed or the items arrived damaged. However, some people also felt positive interactions, noting staff members who were very knowledgeable, patient, and went above and beyond to assist with purchases and needs. A few other people also felt that certain employees were friendly and helpful, offering good guidance when customers were unsure about exactly what they required.
Auto-generated from all reviews of this business. For reference only.Best buy sent two foreigners to install a dryer. They could barely speak English. They didn't think I needed the new vent because they didn't want to rip the old one out of the wall, so now I got to take the part back. The dryer is a little big for the space.
Do not use their payment arrangement and if you do keep your eye on the bill because they fraudulently charge late fees no matter when you pay your bill.
On 6/13/2026, I went to the Chesterfield, MO store and bought a Samsung 85” TV (order #1126164375961). I also paid for delivery, installation, and programming for dual audio setup. I had an appointment for the Geek Squad to perform these services on 6/25. First, the Best Buy system makes it nearly impossible for me to plan my day. I received notice on Thurs morning that someone would be here between 12:30 and 4:30. Later, I got an email that Logan would be here at 1:15. Then, it changed to 1:00. Then, it changed to 2:30. Then, it changed to 3:15. That was the last notice I received, and no one ever showed up. At 4:45, I called. This was a new experience in frustration as I first had to deal with the AI robot repeatedly asking the same questions. It finally transferred me to a human and of course I had to again give my information. After doing all that and explaining the problem, the person told me that I was transferred to the wrong person as she did not handle large TVs. She transferred me to another person. Same BS. She said that she did not see any notes and could not help me. So, I went back to the store. After a long wait, I spoke with Sebastian Laurentius, Manager. I again explained everything that did and did not happen. He could not explain why no one showed up or called me. But, he was going to notify the team manager at the store where the service originates and he was going to notify that person’s boss, as well. Since it was near closing, no one answered him. But, he assured me that I would be notified the next day of their plans to rectify the situation. The next day came and went with no contact, no apology, and no offer to perform the work for free. The next day, I called and cancelled my order. DO NOT DO BUSINESS WITH BEST BUY UNLESS YOU WANT SIMILAR SERVICE.
"Worst experience ever. Unreliable customer service and terrible handling of orders. Never recommending this company to anyone!"
I bought a jaw saw June 3 2026 . I went to return it 2 weeks later and I was 3 days late and they wouldn’t refund my money. I never used the saw . I paid 143.43 for it and I saw it on amazon for &98. I was soo pissed. I am never shopping there again!
Springfield, MO Best Buy is not making any points in my book! Have waited 4+ hours (window of 3-7pm) for tv delivery today and no one showed up. On calling to inquire they said they have no idea what happened and why delivery was not made. They say it will now be 2 more days to deliver tv. This is to replace a TV that went out and was under warranty. They are replacing tv and after going into store with broken one (55") we were told they had to deliver new one and would pick up broken one. Why were we not told this? We also were going to bring in broken one to be looked at initially but than told they have to come out to look at anything over 50"(and yet they knew the size from the get go). We generally buy all appliances thru Best Buy but their customer service and communication skills are very lacking. I will say the repair guy who came out initially was very nice and knowledgeable and did everything right. The only positive in this whole thing is we are getting a new tv - but when? I have no idea!
This Best Buy in Culver City is a nice one. It is spacious, has a decent (not great) selection and super nice sales people. We have bought from them quite a lot and have never had a problem with returns or any purchase. They are super nice. Their selection of All In One desk computers is not great, but they have more than some. And the salespeople are trained and know what they are selling. They take their time with every customer. The place is spotless and their prices are usually the best in town. When you walk in you are greeted and it does not take long to get help. I would give them a 5 but their Geek Squad is not the best and I can't recommend them. I am sure they are great for simple things. They are nice, but trying to reach them on the phone is next to impossible. I will keep going to this Best Buy.
Update- Best Buy executive office doesn’t like when you contact the better business bureau, however reporting them as a scam didn’t change the outcome. I received a call and email from an associate in the executive office, and in the email, they stated that they would in fact NOT provide the contracted service I paid for due to a recent policy change, and then they asked how they could correct the situation. I’m confused by this question. You can correct the problem by providing the service that I paid for. One definition of a SCAM is not providing a service that was paid for. Purchased an iPhone screen protector, and I paid extra for an installation plan when I purchased my last iPhone 1.5yrs ago. I went in Best Buy Citrus Park, store 462, to have my screen replaced, and they wanted to charge me for my installation because supposedly their policy changed. I didn’t receive any notification from Best Buy of this policy change related to my installation contract. I asked to speak to the manager, and the person I was speaking with informed me that they were in fact the manager, Toni. I asked where the notification was as I paid for an installation plan that should be honored. She refused to honor my paid for installation plan. When I asked for her manager, she told she didn’t have a manager. I contacted corporate customer service through chat while I was in the store, who pulled my installation plan and said the store should absolutely honor my installation plan that was already paid for. Toni, had walked away, and I spoke with Jamie, the service manager, and showed her the chat with Best Buy corporate customer service. Her response was that they didn’t care what corporate had to say, and they wouldn’t honor my paid for installation plan. I notified the chat agent, and they requested that I called geek squad service to escalate this matter internally as the behaviors and not honoring a paid for plan was against Best Buy leadership policies. When I contacted Geek Squad, they were MORTIFIED by the behaviors exhibited, pulled my installation policy, and agreed again that I should not be charged as the plan I paid for extra included replacement AND installation. The agent I spoke with requested I file a complaint with both Best Buy Corporate and Best Buy Ethics. If this is how things work at Best Buy stores these days, they are losing my business.
I bought Amazon Digital Gift Cards from them since yesterday. It's digital, these things should be instant. I bought them to use for Amazon prime Day sales. If I had gotten them shortly when I bought them, I would've made my Prime Day purchase, and gotten my item on my day off. Now I got to wait for those cards to hopefully still come in before the sales end. Never buying from bestbuy again.
They sent me the wrong laptop, way too big. I never ordered that size. When I tried to exchange it for a smaller item they said it was too late as it was more than 14 days. I understand if I was asking for a return but I was buying another laptop. Stay away!
Absolutely BRUTAL experience. Received two items ordered through Best Buy. One from a distributor on their marketplace apparently and one directly from Best Buy. Neither worked with my system so I initiated a return and accidentally attached the wrong return labels to each item. By the time I was informed, I was apparently beyond the window to rectify the system and they were willing to do NOTHING, leaving me with an entire Blink Camera system I couldn't use. They they sent me through three different levels of customer service to tell me the same thing and to suggest I go into a store "just in case they can do something" but with no clarification on whether they can, thus suggesting I potentially waste more of my time. Best Buy has gone down hill badly... This is the kind of customer service I'd have expected from an ecommerce company in 2,000, not 2026. FAIL.
I am extremely disappointed with my recent experience with Best Buy regarding my order for an LG television. What should have been a simple TV purchase turned into a series of service failures involving pricing issues, delivery failures, installation disruptions, poor communication, and a lack of accountability. I initially attempted to purchase the TV online during the Memorial Day sale but encountered issues completing the transaction. By the time I was able to finalize the purchase in-store on May 27, the promotion had ended. I was not clearly informed of the sale cutoff and ultimately lost the opportunity to purchase the TV at the promotional price despite attempting to do so during the promotional period. I was originally advised to pick up the TV in-store. Because I am pregnant and unable to lift a television of this size, I arranged for someone to assist me. After making the trip to the store, I was informed that the TV was not actually in stock. As a result, I had no choice but to arrange for delivery. I was then advised to return to the store again, which was no longer practical since I no longer had assistance available to transport such a heavy item. This is precisely why I selected delivery in the first place. The TV was scheduled for delivery and installation on May 29. I arranged my schedule accordingly and paid for installation services. The delivery never occurred, causing me to miss a planned installation appointment and waste both time and money waiting for a product that never arrived. On May 30, I contacted customer service and was informed that my issue had been escalated and that a replacement order had been submitted. I was provided a reference number and told I would receive a follow-up call or email within 48–72 hours. No follow-up was ever received. On June 2 at approximately 2:00 PM, I called again seeking assistance and specifically requested to speak with a supervisor. Instead of being connected to a supervisor, I was transferred between multiple agents and departments without receiving the escalation I requested. During that call, I discussed both the replacement order and compensation for the inconvenience caused. I was informed that a $60 credit had been processed and was provided a confirmation number. I was also advised that I would receive a follow-up call within three days to confirm receipt of the television and process an additional $40 credit, bringing the total promised compensation to $100. To date, I have not received the promised $100 credit. The initial $60 credit has not appeared, and the additional $40 credit remains unresolved. I was also provided a new replacement order reference number. To make matters worse, FedEx later informed me that they had not yet received possession of the package and advised me to contact Best Buy directly because the item had not been handed over for shipment. This left me with no clear delivery timeline and no reliable information regarding the status of my order. At this point, I have experienced: • Loss of promotional pricing despite attempting to purchase during the Memorial Day sale • An unnecessary trip to the store for an item that was not actually available • A failed scheduled delivery • A missed installation appointment that I planned and paid for • Multiple customer service transfers without resolution • Promised follow-ups that were never completed • Failure to provide the promised $100 customer service credit • No clear shipping status or confirmed delivery timeline As a customer, I expected far better communication, coordination, and accountability from a company of Best Buy’s size and reputation. I am requesting a fair resolution, including: • Completion of the full $100 credit that was promised • A price adjustment or credit to honor the Memorial Day promotional pricing I originally attempted to purchase under • Additional consideration for the failed delivery, installation disruption, unnecessary store visit, and the significant amount of time spent attempting to resolve these issues • A confirmed and accurate delivery timeline Due to this experience, I will be taking my business elsewhere, including Walmart, PC Richard & Son, and Amazon, where I have not experienced these types of issues. This experience has been frustrating, time-consuming, and far below the level of service I expected. While some individual representatives genuinely attempted to help, the overall handling of this order involved repeated breakdowns in communication and follow-through, leaving me to continually chase updates on an issue that should have been resolved much sooner.
Very bad experience. Sale person Did not tell me about dryer electric connection cable. Delivery man told me to buy new electric connection cable or will not install. This the instruction he has from the store. I had to pay about $42 for the cable. He refused to use existing cable which was in very good shape.I will never go to Best Buy.
“I am dissatisfied with the poor handling of my product return. I feel they are not managing things well. It doesn’t feel worth buying from Best Buy because, when it comes to refunds, they take too long or simply don’t return the money. I have personally been waiting over a month for a gift card refund, and it has not arrived. The customer service between Best Buy Marketplace and Best Buy itself is poor. They don’t align, and I am told to contact the seller even though I made the purchase through Best Buy.”
I purchased a Yamaha AV Receiver online from Best Buy online for $749.99. I got a Best Buy receipt and paid via paypal. Paypal paid bestbuy.com. The item stopped working days later and I called Best Buy for an exchange. They would do nothing. They said a "third party seller" sold it to me even though paypal paid BestBuy.com. They gave me the number of the "third party seller" and they would do nothing either. I put it in dispute with paypal but Best Buy is fighting it. All I want is an exchange and Best Buy refuses to do anything. BEWARE - THIS LARGE CORPORATION is VERY DISHONEST.
I was kicked out for no reason other than possibly looking like someone. I pay for everything I get there, I spent thousands of dollars the past month and this is how I’m treated. The manager said their security camera video isn’t that good. Well why wouldn’t you fix that problem. That’s what you sell! Don’t wear a Miami dolphin hat there, you might look like someone and get kicked.
Best Buy Rochester MN. We bought over $10,000 in appliances in mid April. Delivery to be June 17. Sales said they would sit on the products till delivery time. June 16, no word from the delivery company. We called. They said it is scheduled for the 17th. They will call us 1 hour before. We called at the end of the day and were told it would now be July 8. We have an Air BNB. Not working for us. we have been on the phone for hours. The said the products were in a store 5 hours away. I said I would drive there to get them. The next day we called to confirm they are in the store before I give up 1 day of my life and $200 in fuel to go get them. The guy said they are not in that store. Around and around we go. DO NOT BUY FROM BEST BUY!
If I could give this worthless company, one star I would. Customer Service… It’s a joke what Customer Service you get an AI phone that doesn’t understand anything that doesn’t put you in contact with a human. If you call back about six times you may finally get a human, but it’s not a human from the store that you think you’re calling. It’s some generic call Center that doesn’t really answer anything gives you terrible advice. I would return this item in two seconds and buy it from somewhere else except I’m not the one that purchased it. Absolutely repulsive Customer Service.
I placed an online order specifically because Best Buy advertised same-day, one-hour pickup. Hours later — nothing. I went to the store in person and was told they had the phone but it wasn't ready. What exactly is the point of ordering online? I'm traveling. I don't have the luxury of sitting around waiting for a system that doesn't work. I had to cancel the order entirely because your "guaranteed" pickup window was meaningless. Here's the kicker: I could have walked into the store, bought the phone off the shelf, and been done in 10 minutes. Instead I wasted hours waiting on a promise Best Buy had no intention of keeping. Don't advertise one-hour pickup if you can't deliver it. This is false advertising dressed up as convenience. I won't be back.
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