Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.
Is Best Buy legit?
Best Buy (www.bestbuy.com) has a 1.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People frequently report significant frustrations with customer service procedures, describing encounters with automated systems that fail to connect them with staff. Consumers also mentioned major issues regarding product delivery, with many stating that promised timelines were missed or the items arrived damaged.
However, some people also felt positive interactions, noting staff members who were very knowledgeable, patient, and went above and beyond to assist with purchases and needs. A few other people also felt that certain employees were friendly and helpful, offering good guidance when customers were unsure about exactly what they required.
Auto-generated from all reviews of this business. For reference only.
Scheduled TV installation. Geek Squad went to wrong address 30 minutes away. 90 minutes later still did not show up. Called supervisor said they would be there 2 hours later from that. Rescheduled and made arrangements to be home again. Installation went fine. A store manager promised would waive installation fee- there is no indication of this on my account. Then Verizion called me to "make good," had the audacity to offere me a $25 gift card based on the $600+ I spent and thousands I spent over the years. I told them they had nerve and to keep the gift card. Seriously doubt I will hear from anyone about the rebate. Never going back.
I recently purchased a laptop but it didn't get delivered.Best buy is worst handling customer requests and made me to juggle between shipping company and law enforcement. Total waste of time.They didn't take any responsibility.
I purchased an iPad at the Lees Summit, MO store and was told I would receive a $100 discount for opening a credit account. The discount was not applied at checkout, and the salesperson assured me it would appear on my first bill. It did not.
When I returned to the store, management informed me the promotion was actually a $100 gift card, contradicting what I was told at the time of purchase.
To resolve this issue, I had to make three trips to the store, five calls to customer service, send a letter to corporate legal, and exchange four emails with a resolution specialist.
After more than five hours of my time and additional travel expense, I finally received the $100 I was originally promised, along with a $25 store credit.
While I appreciate the eventual resolution, the amount of time and effort required to correct a mistake made by the store was unreasonable. My time has value, and this situation should never have required such extensive follow‑up.
Purchased two high end Sony Televisions (86 and 76 inch). From the time of purchase none of the delivery or set up service was performed with even a modecum of professionalism. It is virtually impossible to speak with an any one at the store or corporate level. Absolutely deplorable company.
Michael Talkow
Was going to get my mom a new TV for her birthday. She now knows what it is. She is very sad. Improve your receipt service and make it so you select who the receipt goes to or just give it only to the person who buys it. One star
I'd choose 0 or negative stars if that were possible
I'd choose 0 or negative stars if that were possible. First, they delivered my order to the wrong address, then I had to reschedule for a later date, then they changed the date again and didn't deliver when they said they would. I believe their "customer service" can't be believed. They take forever to gather verification like name, phone number, order number, address, etc. and act like they're trying really hard to help until they finally say "no" - even when it was Best Buy that screwed up. This took 3 hours but was told nothing would change. I WILL NEVER PURCHASE HERE AGAIN! Places like Amazon (or almost anywhere else I've dealt with) are a better option.
They deserve less than one star. They are incompetent at Best. All Robo garbage. Can't get issues resolved, like Warranty issues. No One can answer simple Questions. NYS does nothing but send them an email. What do You do ? Just get ripped off and they get away with it ?? How do they stay in Business ??
Best buy promises delivery by today, I waited all day for the delivery. It was on the truck and out for delivery at 9am. At 6pm the purolator website tracking states it wont me delivered until monday. The isn't the first time purolator/best buy has treated customers this way. Best Buy doesn't care and purolator talks in circles until the customer shuts up.
This makes 3 deliveries that have been screwed up by purolator/Best Buy. Always the fault of the drivers who don't feel like delivering.
We bought a 75 inch Roku TV from the store in Savannah Georgia when we called they said there was nothing they can do. It was outside the manufacturer warranty only by six months. They wouldn’t even help us!! So after only a 1-1/2 years we were out quite a bit of money for a TV that didn’t last! You would think that they would step in and say that because you bought it from here, we will replace it and we will take it up with the manufacturer ourselves. Just don’t buy nothing from Best Buy. I think it’s sad that they wouldn’t help us. I can see if the TV was four or five years old. But nothing crickets they would not help us at all! Stay away from the store and certainly do not buy a Roku product!!
I would rate zero stars if I could. I DO ORDER FROM BEST BUY. I paid for a TV and install service and have gotten a repeated runaround with my delivery and install.
SAVE YOURSELF SO PAIN. DO NO ORDER FROM BEST BUY ONLINE.
I ordered a refurbished Mac Book, Geek squad certified, which means it was supposed to have been painstakingly checked. It was sent to me with a cracked screen. First promise broken by Best Buy. I contacted customer support. I wanted to have the screen fixed under warranty, but I was told I could only exchange it since it was bought online, no repairs, and I believed them, of course. So, I go through the process of shipping the computer back, and have it exchanged, for the same model, paying even an exchange fee. Then, without an email, a call, nothing, just because I decided to check my account, I see that my exchange had been cancelled, after shipping the Mac back as I was told to do. I contact customer support again (by the way you wait even 25 minutes before chatting with an agent), and they tell me the exchange was cancelled because the item is not in stock, which is a lie because I can see that the same Mac is on sale right now in their website, only they sell it $90 more expensive. They say my only option is a refund, or I can take it to a store to have the screen fixed...really? They told me exatly the opposite of the first customer support agent, who was adamant I could not have it fixed! I explain the situation again, and nothing, they say the computer is not in stock, I share with them the link to their own webpage with my Mac on sale, now. Nothing I can only get it fixed or have a refund. But I ca'nt get it fixed, they had me ship it back! Then when they calculate the amount to be refunded, they try to make me believe the amount I paid for the Mac included the exchange fee that they made me pay. I HAD TO DO THE MATH FOR BEST BUY ABOUT HOW MUCH THEY MUST REFUND ME. Basically, they lied to me multiple times, their information is a lie, they tried to refund me less money that I actually paid and they say they don't have the mac in stock while they sell it at $90 more what I paid originally. It is outrageous how they do business!
Best Buy is beyond horrible. Poor customer service with getting new computers repaired. Lies about repairs, lies about return times, lies about sending an item to Atlanta. These people here in Montgomery, Alabama boldly lie to your face and don’t care one iota. NO MORE BEST BUY!!!! Don’t even buy the membership. MORE LIES!!
I recently went into a Best Buy store here in Amherst New York to look at an electric bike. After giving my name to an individual in the front they said go wait by the bikes will send someone over. The bike my wife and I were interested in was the lectric XP4 750. The price for one of these bikes was $1299. The gentleman came over and I said my wife and I would like to look at this bike can you take it out of the rack so we can you know maybe sit on it and see what it feels like the gentleman was probably 19 years old and he said well we're not allowed to take it out of there it's bolted in. I said how am I supposed to look at the bicycle for even if I wanted to have it to sit on it he said all we can unbolt it. This makes absolutely no sense I wasted my time going in there and also I said to the young man you know it's too bad because my wife and I are going to buy two of these but now we're not going to buy them from you my wife and I did buy two of them online. I think if you're going to have these bikes in your store you better have somebody that's knowledgeable about them, because he definitely knew nothing about the bikes. Could tell us nothing about the bikes when I asked some questions. Best Buy just lost $2,900 in sales because they have items they know nothing about and customers cannot look at them except in a stand. Guess maybe another box store is going to go down for lack of customers.
This is for the Best Buy, Winter Garden Store, 3367 Daniels Rd., Winter garden, FL 34787
Wanted to just give a HUGE shout out to two "Geek Squad" staff members, "Emilio M" and "Zarin." The are awesome. Tremendous ambassadors for Best Buy and the Geek Squad!!!
Purchased Insignia AirTags on the recommendation of a friend. Got them home, 3 worked and one was dead. Went back to the same store (Tower Rd in Aurora, CO) to see about a replacement or a new battery. The cashier or whoever she was was rude AF and said pretty much too bad. The MANAGER came out and proceeded to lie about not having a tool (despite Geek Squad being right there) to replace the battery and tore up the back of the tag, and then said: "these things are shit anyways, I don't know why you bought them." I was stunned.
Horrible customer service with AI ,and live agents attempting to review 9 expensive items ordered , delivery and installation time schedule. Finally asked Miss AI 4 times to speak with a live agent. This “ agent” attempted to review the order and assured me the delivery and install of all purchased items would occur as scheduled. Three hours later, I received a phone call from some oneat Best Buy call center in the Philliopines stating that the
delivery order needed to be split because all items were not available for scheduled date( 2 days from today). He then gave another date for the delayed items to be installed WITHOUT ASKING IF I WOULD BE AVAILABLE!?!
I stated that date did not work, he placed me on hold for 7 minutes then came back on the line and stated that the original delivery date would be cancelled because they were unable to split the order into 2 delivery and install dates. I repeatedly requested to speak to a live agent” supervisor” to which the answer came that there was not a supervisor available. After going around in verbal circles with the agent who kept repeating the same lame story regarding “ no supervisor to speak to” and the delivery/ install date has been changed no verified , he stated that he would communicate to me and the supervisor via email for follow-up..
WHAT AJOKE!
Customer service deception and unreliable delivery dates.
I bought a refurbished apple watch from the website. it quoted me a quick 2 day delivery which i need since my watch was broken. Day of delivery i get an email that it is delayed. The email told me that if it did not arrive in 2 weeks, i could cancel the order. I did not have 2 weeks to waste, i needed a watch! I talked to Nathan on a customer service chat, and he assured me that the shipper had merely missed its pickup window, it was on its way, and i was sure to recieve my watch that day. This was a lie. When i was able to get accurate shipping data from fedex, it showed the package was still in Binghampton, NY and nowhere near virginia. I recieved the package 2 days late. Don’t trust their quoted delivery dates. And dont trust customer service people trying to get a 5 star review.
Do not buy any video cameras from Best Buy for your automobiles or trucks. Horrible experience.
I’ve had horrible, horrible experience, with Best Buy. I purchased five auto cameras for my cars and trucks. I’ve had one put in, but you still can’t see the picture on your iPhone. I’ve been trying to get And scheduled the other ones to get them installed as well and the Best Buy location in Austin Texas Texas off of Barbara Jordan Boulevard. I’ve had a horrible experience with them. I think the GM is Danny Deleon and he doesn’t even call anybody back or anything. With the problems. My son showed up last Saturday at 3 PM when we had the appointment and they told him he didn’t have an appointment. Horrible horrible service run run run from Best Buy. Do not buy any cameras that you’re gonna put in your car at Best Buy. The service is horrible.
Complaint Against Best Buy
On June 17, I was scheduled to receive a matching washer and dryer that I purchased from Best Buy. The delivery was delayed to June 21, when only the dryer was delivered. I received no communication explaining why the washer was missing.
On June 23, after I contacted Best Buy myself, I was told the washer would be delivered on June 28. On June 25, I received a delivery confirmation confirming the June 28 delivery. However, June 28 came and went with no washer and no communication from Best Buy. Once again, I had to contact customer service, only to be told there is no estimated delivery date and that they may not even have an update until July 9 regarding whether delivery can be scheduled.
Best Buy accepted payment for merchandise they did not have available to deliver and repeatedly provided delivery dates they failed to honor. At no point did they proactively notify me of the delays. Every update required me to spend hours contacting customer service myself.
As a result of Best Buy’s failure to deliver the washer, I have incurred additional expenses using laundromat services because I have been without a functioning washer.
The only solution offered was for me to purchase a different washer that costs more and pay the price difference, even though it would be a different brand, different model, and different color than the matching set I originally purchased. I should not be required to spend more money because of Best Buy’s inventory and fulfillment failures.
I requested to cancel the order and receive a refund. However, Best Buy could not tell me when they could retrieve the dryer that was delivered and informed me that my refund would not be processed until after they receive the dryer back, which could take weeks. I was also advised that I may be charged restocking fees despite the fact that Best Buy—not me—failed to fulfill the purchase agreement.
I am requesting:
* Immediate cancellation of the order.
* A full refund with no restocking fees.
* Immediate pickup of the delivered dryer at no cost to me.
* Reimbursement for my reasonable laundromat expenses incurred because Best Buy failed to deliver the washer.
* A review of Best Buy’s inventory and delivery practices to prevent customers from purchasing products that are unavailable.
I have made every reasonable effort to resolve this matter directly with Best Buy. Unfortunately, after multiple broken delivery promises, poor communication, and no meaningful resolution, I have been forced to take different action.
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