Best Buy's online source for electronics, televisions, DVD players, home audio, car audio, computers, cameras, music, movies, software, games and more. Research, compare and buy securely online; pick it up in a store.
Is Best Buy legit?
Best Buy (www.bestbuy.com) has a 1.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. People frequently report significant frustrations with customer service procedures, describing encounters with automated systems that fail to connect them with staff. Consumers also mentioned major issues regarding product delivery, with many stating that promised timelines were missed or the items arrived damaged.
However, some people also felt positive interactions, noting staff members who were very knowledgeable, patient, and went above and beyond to assist with purchases and needs. A few other people also felt that certain employees were friendly and helpful, offering good guidance when customers were unsure about exactly what they required.
Auto-generated from all reviews of this business. For reference only.
I scheduled an at-home delivery and return pickup for a 65" TV for Saturday, July 25th. The driver never arrived, despite me calling customer service multiple times throughout the day. Even though agents admitted they could not reach the driver, they repeatedly assured me the delivery was still coming. Meanwhile, the live tracking map showed the driver parked at a single residence for over 6 hours.
Because of Best Buy’s poor communication, I wasted an entire Saturday and missed a birthday party. To make matters worse, the only available reschedule date was Tuesday, forcing me to take a day off work just to resolve an issue caused entirely by the company. Best Buy offered no other flexibility or accommodation to remedy this situation. This is completely unacceptable treatment of a customer.
Bought a laptop on 7/14 and still don’t have it. Best Buy says they don’t know where it is and I have to wait 2 weeks to get refunded. How is this legal?
Placed an order for a television to be picked up at curbside. I arrived and checked in and received my number to share with the associate. After 20 minutes of waiting I called the store directly and spoke with customer service and explained that I had been waiting. He proceeded to tell me to come inside to pick it up. I explained I wasn't dressed appropriately. He again insisted I come inside. I told him that I would just cancel the order and he said OK. The lack of customer service was incredible. I will never shop at Best Buy again!
(haha get it i did the thing)
wallahi bestbuy plus and total is a scam
terrible deals and somtimes even more expensive than other places like microcenter or amazon or EVEN TARGET (and that says somthing)
We my family and I have bought a lot of things from Best Buy and all have been good except for today I did not check my receipt and they double scan the barcode and charge me twice so I was being calm called in they told me they could take care of it on the phone after 40 minutes on the phone they told me I end up having to go to the store have it taken care of. So I went to the store seen the manager asked him if he had time for me to tell him what was going on and he proceeded to tell me he did not have time to hear what I had to say. So I feel if the store wasn't being robbed or burning down you would have thought he would have had just a little time to hear what I was talking about but he pushed me off.
First of all, I called the Geek Squad the day before my appt to see when the 4 hour window for someone to come out and hook up a tv I had previously purchased 6 months ago. No one would answer the phone, and I called numerous times. I finally found a chat line with a real person who gave me my 4 hour time slot. The man called early the next day and came early, which was good. I had already paid $127 including tax for him to hook it up. He took the tv out of the box, put legs on it and placed it on my tv stand. He hooked up the cable connection, and told me it was going to cost me another $106 including tax to take my cable remote and connect it with the tv. I was under the impression that the $127 included everything. I did not feel capable of using the cable remote to finish setting it up so I paid for it. I'm not impressed with the lack of people to pick up the phone at your place. I had to drive down to the store to initially set up the appt for the man to hook up the tv. His name was Paul and he was very nice. I think you need better customer service and better communication. The new tv is working fine and and having no problems with it.
We purchased a GE counter depth frig ... when it was delivered, it didn't function (in fact it got warmer!) ... We arranged to have it returned and received a printed receipt of refund. However, the local Best Buy was UNABLE to access or authorize the actual refund on our credit card. We waited the stated 15days + an additional week before tackling the on-line/AI ruled "customer service" process. Essentially, we simply worked to get to an agent on the phone ... an overseas contractor. In fairness, the individual was helpful ... and they authorized the refund to our credit card within minutes. WHY Can't the local store have access to and the ability to process refunds or changes?? WHY Have a chaotic AI generated on line process?? WHY Have an overseas entity enabled to process our private information?? NEVER AGAIN
I think one star is a generous rating for Best Buy
I think one star is generous. When I bought a Samsung Phone at Best Buy, I asked if the Protection Plan covered having the Geek Squad switch my data from the old phone to the new phone. I was told that it did. After waiting well over an hour for Geek Squad (yes, I was a walk-in) member, I was told the Protection Plan would not cover it. I spoke with a manager who said it was policy. I was lied to by the Samsung saleman about the protection policy Since that Policy money goes to Best Buy, if Best Buy cared at all about customers, their policy would be to give me a managerial override. Their customer service is the worst of any store I have gone to. When they told me they could switch my data for $40.00, I literally laughed. It took me a long time, but I used Smart Switch. t. They could improve by taking lessons in customer service from Publix. They do not care about their customers and I don't think they will change. Besides, a restocking fee for something they probably sell as open box or at their outlet is another way to bleed the customer and discourage exchanges. That charge is the only reason I kept the phone.
Ordered $6k worth of equipment a few months ago for store pickup. It arrived on time but I was not able to make it to the store and they cancelled my order at the end of the day. I called right away, agent said it's a verification issue, but helped me reorder right away. The next day, woke up with the order being cancelled again. Called and was told they couldn't verified me since I didn't respond to their verification call/email. I never got any call or email from Best Buy regarding to verification. Then I was told to create a brand new account with new name, all new info so the verification is not a problem. Guess what, this third try is still getting verified. I waited the whole day today and my order is sitting in the story but they just wouldn't let me pick up. I could use the product that day already! So I went to B&H and ordered everything and it will come by next day! No hassle!
I understand BB is trying to prevent suspicious activities and protect customers. But it doesn't make sense that the staff can't verify it, only the system can. And no body in the call center seems to know what the system actually needs in order to pass the verification… After I spent 2 whole days, calling 10+ time and basically begging them that I'm real person, I gave up. And I probably won't come back o Best Buy ever again in the future.
I would NOT recommend Best Buy or their delivery contractor, Metro Supply Chain Group (5025 Creekbank Road, Mississauga, ON L4W 5R2), for appliance delivery or installation.
After Best Buy's installer botched the installation of my fridge, it took three separate attempts to get it corrected. On what should have been the fix, the installer forced my door knob so violently that he snapped the mechanism entirely — trapping both of us inside my condo. Rather than take responsibility, he destroyed my door handle in the process, then left, leaving me locked inside my own home unable to get out.
This isn't a minor delivery hiccup — it's property damage and a safety failure caused by a contractor Best Buy chose to represent them in customers' homes. Three failed attempts to install a fridge correctly is bad enough. Breaking a customer's door and walking away after locking them inside is inexcusable.
If you're considering Best Buy for appliance delivery or installation, know that this is the level of care and accountability you may be dealing with. I would not trust them in my home again.
We bought a new laptop and told the salesman we wanted the Geek Squad to come out and set up the new computer and transfer documents from the old one. He set us up for a membership instead which we bought because we didn’t know that didn’t cover the Geek Squad. He should have known though! We went to schedule our service in the store and found out the mistake. So, we had to get a refund for the wrong service and instead paid for the tech to come to the house which we scheduled. We waited two weeks for a tech and got an email stating they would be out from 2-4. That went by and called customer support only to be told it would be from 4-7 now. She stated she promised he would be there by 7. Well, 7:30 rolled around and no tech. Called again only to be told he went home and it would have to be rescheduled. I never received any text or call about being late or rescheduled after I waited for 7 1/2 hours. Virtually all day! The support then told me I’d have to wait 2 more weeks for the tech to come out. I asked her when they planned on telling me that. And all I got was I understand your frustration. So, we took the computer back for a refund. Very poor service! Will never buy from there again.
I have had enough of ordering things from Best Buy. Nothing but a hassle. Back in April I purchased a sound bar online and it never worked correctly and finally after a month jad to take it back for a refund. Then this July I purchased a 32” tv which came from tv outlet. On July 21 I called to see where it was and a customer service person from t outlet said that canpar tried to deliver it on the 14 & 15 but to no avail. However I was never told that it was sitting at a depot to be picked up. If I hadn’t of called I would still be waiting. And this was after paying a delivery fee as well. I don’t know how a reputable company like Best Buy can deal with such incompetent suppliers! Never again!
Appliance purchased in May was scheduled for delivery July 14. No space on the truck, rescheduled for July 21. Just bumped again - no room on the truck. Now delivery scheduled Aug 5.
I called about recycling a TV. I was very specific about the brand, size, and store that I’d take it to. I was told that there would be no charge. I was charged $29.99.
I used their chat customer service, but got the normal response-there’s nothing I can do about it, someone made a mistake.
Their free recycling service is a SCAM.
Bought LG inverter dryer March 2025, not working after 14 months-JUNK
Bought LG inverter dryer March 2025. It stopped working early May 2026. I have had 6 appointments over two months period and they still have not replaced it. Geek squad appliance Appointments are 7am -7pm so you have to take whole day off. They do not tell you in advance. I have missed work. I have spent hours on the phone. They just string me along. One time they were a no show. COMPLETE LACK OF CONSIDERATION. I will purchase stuff elsewhere now. And NEVER purchase LG again. They make JUNK.
I bought an ASUS A16 LAPTOP and we never opened it or anything and 10days later after returning it we get a package back saying it's wrong laptop in the box conveniently so now I'm out of my money plus a laptop I sent back this is unacceptable and police have been notified
It reached on 8th day. Thank you. My experence is that the item transfer only on week-end. I have made online order to Gastonia Best buy shop/store and they are sending past 8 days. There no proper update on delivery date. Just changing the date.
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