CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans. CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States. CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.FlightsHotelsCarsAbout Us
Written by the business, not verified by us.
Is CheapAir.com legit?
CheapAir.com (www.cheapair.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Ashley RabonUnited States · 1 review · Experienced 2024-06-26 ·
★★★★★
They might have the best to order and…
They might have the best to order and prices but you might need to take the risk that it might be a last minute cancel or delay in your flight. It is not possible to make any changes to your flight since waiting for CS to get back to you is almost impossible so be sure to know your fix travel dates.
Reply from CheapAir.com2024-09-06
Hi Ashley,
Thank you for sharing your review and feedback of CheapAir.com.
One of my flights did not exist I had to spend an additional 700 dollars to make my connection and CheapAir has been no help in resolving the issue. I believe I was the victim of a scam.
I immediately reached out to the so-called help line and received a robo email that stated they would look into the matter. I find it ludicrous that they then responded to this review by asking me to contact the help line!
Reply from CheapAir.com2024-08-29
Hi customer,
Thank you for informing us. Please reach out to us at [email protected] and we'd be happy to look into this for you.
You didn't tell me that i was bumped off a flight until I called to confirm after the resort contacted me to tell me they didn't see my name on the flight manifest. Then you tried to tell me that my flight wasn't confirmed, even though I paid for my ticket and you tried to charge me $125 extra to confirm another flight. I called the airline directly and they told me I didn't have to do that. You are rip-off artists!!!
Reply from CheapAir.com2024-08-19
Hi Jean,
Thank you for your feedback. First, let us start out by apologizing for your experience and the customer service provided. We do see that your booking encountered "schedule changes" which the airline imposed. We are showing the return flight was moved from July 23 to the following day July 24. Unfortunately airlines can impose changes at any time. We did send you an email on July 17th regarding your reservation. Did you receive our email?
It does sound like the resort you booked informed you and then reached out to us to resolve the issue. With an airline imposed schedule change there's no costs to correct the changes the airline made. I am not sure why you were advised $125 to change your flight when there was a schedule change from the airline. When a schedule change impacts the itinerary like with your reservation, the airline will provide options for changing it to resolve the itinerary. However it doesn't grant passengers the ability to make changes to any flight day or time. If you are unhappy with the options provided by the airline, we cannot do anything about that other than request a refund for you on your behalf. Ultimately the airline controls the flight and the rules of the ticket. We as a travel agency have to follow their fare rules.
It is always recommended to reconfirm your flights and travel plans 24 hours prior to departure to ensure there are no issues. Unfortunately schedule changes impacting a reservation can occur at any moment (typically due to weather or delays), even hours before a flight is scheduled. That's why it's always important to check in for your flight and reconfirm each flight you are taking.
We understand even the best made travel plans can get disrupted and that is not your fault. It does appear you were able to use your flights and did complete travel. We know this must have been a frustrating experience for you having to sort it out while traveling and apologize for the inconvenience. Thank you for sharing your feedback of your experience.
Trish S.United States · 3 reviews · Experienced 2024-08-08 ·
★★★★★
Being nice goes a long way.
Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.
But they were amazing, they found my reservations and heard my concerns and went to work to help me change my reservations so I didn't have 7 hrs of layover with a medical condition that would have made the trip miserable at best. These ladies outdid them selves. Esp. Jahnia I can't thank her enough! I've used them once before back in May and I was more than happy. I wish they were continuing with their travel agency part of the business, but I wish them success for all in the future!
Reply from CheapAir.com2024-08-19
Hi Trish,
Thank you for your review. We are happy to hear you had an amazing experience with our customer support. We are here to support our customers with their travel plans and bookings. We appreciate your support and kind words. Thank you for booking with CheapAir.com.
Prompt response,results achieved in a timely manner
Reply from CheapAir.com2024-08-19
Hi Customer,
Thank you for your review. We're happy to hear that you're receiving prompt customer support. Thank you for booking with CheapAir.com.
wanda kayeUnited States · 7 reviews · Experienced 2024-07-24 ·
★★★★★
HORRIBLE
CHEAPAIR.
I WOULD NEVER RECOMMEND CHEAPAIR
I COULD NOT GO ON MY TRIP TO RALEIGH NC DUE TO UNFORTUNATE PASSING OF A BROTHER. CHEAPAIR REFUSED ME MY REFUND $253 ...... WOULD NEVER BOOK A FLIGHT AGAIN.
HORRIBLE EXPERIENCE!!!!
Reply from CheapAir.com2024-08-19
Hi Wanda,
Thank you for your review. We were unable to locate your CheapAir booking number with the information you provided. In order for us to look into this for you, can you please respond with the 10-digit CheapAir.com booking number? You can also reach our customer support by emailing us at [email protected] with your booking number and we'd be happy to look into this for you.
You went out of business and apparently shut down the website so that I cannot track my trip it even check in
Reply from CheapAir.com2024-07-18
Hi Geoffrey,
Thank you for your review.
Please email us at [email protected] to get ahold of our support team which can assist you with your trip. We are still here to help our customers who have existing bookings.
We thank you for being a customer of CheapAir.com.
Marc A. MooreUnited States · 5 reviews · Verified · Experienced 2024-07-15 ·
★★★★★
Quickly solved my solution to rebook…
Quickly solved my solution to rebook the flights I needed. Very polite and professional help.
Reply from CheapAir.com2024-07-18
Hi Marc,
Thank you for your review. Glad to hear we were able to assist you with your booking. Thank you for using CheapAir.com.
Hi Customer,
Thank you for your review. We're glad you got the 5 star service. Matthew is an incredible employee and we appreciate you acknowledging his hard work. Thank you for booking with CheapAir.com.
Matthew was super helpful and appreciated his help.
Reply from CheapAir.com2024-07-18
Hi Customer,
Thank you for your review. We're glad you got the 5 star service. Matthew is an incredible employee and we appreciate you acknowledging his hard work. Thank you for booking with CheapAir.com.
As always, efficient, friendly and quality personal service. Thank you so much.
Reply from CheapAir.com2024-07-18
Hi Connie,
Thank you for your review. We appreciate you booking with CheapAir.com.
H
Helen O'DonoghueCanada · 6 reviews · Experienced 2024-06-28 ·
★★★★★
My husband was ill and I called to…
My husband was ill and I called to reschedule as a senior the cost of 400 was absolutely disgusting I now have to cancel because of illness and was told that I could not reschedule again and would lose my fare
Reply from CheapAir.com2024-06-28
Hi Helen,
Thank you for reaching out and we're sorry to hear about your husband being ill. Upon looking at your booking information, we are unable to locate your reservation. Your "Reference Number" 83787657 is NOT with CheapAir but with cheapOair. - This is a different company and you should reach out to them. Please correct your review. Thank you.
It was easy to get the dates of flights that we wanted. The website is clear and easy to understand
Reply from CheapAir.com2024-06-28
Hi Rhonda,
Thank you for your review. We're happy we could help you with your flight.
E
Edward ReumannUnited States · 2 reviews · Verified · Experienced 2024-03-20 ·
★★★★★
What was most important was the fact…
What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an airport for hours. Wish flight was more direct by eliminating third connect.
Reply from CheapAir.com2024-06-24
Hi Edward,
Thank you for your review. We are glad we could help with your flight booking.
What made my experience great is that I was able to complete everything in a timely manner. No glitches, no setbacks, no issues at all. Keep up the great work!
Reply from CheapAir.com2024-06-24
Hi Amanda,
Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!
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