For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

CheapAir.com

Claimed

200 reviews

4.2200 reviews
Write a review

About CheapAir.com

Data updated
Website
www.cheapair.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
12 reviews
Replies to negative
41% (13/32)
Do you own CheapAir.com? Claim this profile for free and start replying to reviews.

About this business

CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans. CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States. CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.FlightsHotelsCarsAbout Us

Written by the business, not verified by us.

Is CheapAir.com legit?

CheapAir.com (www.cheapair.com) has a 4.2 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 81% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 41% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

This was my first experience with…

This was my first experience with Cheapair and it was easy, accurate and the customer service was outstanding.

Reply from CheapAir.com2024-06-06

Hi Bob, Thank you for taking the time to review CheapAir.com. We are happy that you enjoyed the ease of booking on CheapAir.com. We are also happy that you found our customer support helpful. We hope you have a great trip. Thank you for booking with CheapAir.com.

c
customerUnited States · 2 reviews · Verified · Experienced 2024-06-05 ·

The flight choices and ability to book…

The flight choices and ability to book multi city were great. All the info is there from plane type to added costs. The icing on the cake is being able to pay with Bitcoin, such a breeze!

Reply from CheapAir.com2024-06-06

Hi customer, Thank you for taking the time to review CheapAir.com. We're happy to hear you enjoyed the flight choices and booking options as well as payment types, like Bitcoin. We appreciate you sharing your experience and we hope you have wonderful trip. Thank you for booking with CheapAir.com.

Able to reserve for my trip with ease…

Able to reserve for my trip with ease and able to find the best vehicle for my purposes.

Reply from CheapAir.com2024-06-06

Hi Juan King, Thank you for your review. We're happy to hear you found our website easy to book. We hope you have a great trip. Thank you for booking with CheapAir.com.

Found great flight at great price

Found great flight at great price. Process relartively simple. Only glitch is that the link to select seats is not working.

Reply from CheapAir.com2024-06-03

Hi Marick, Thank you for taking the time to review CheapAir.com. We are happy to hear about your experience and hope you have a wonderful trip. Thank you for booking with CheapAir.com.

I wasn't provided with the airline I…

I wasn't provided with the airline I was flying and lost my fly and luggage. I was at airport 3 hours before looking for the airline and fly and missed it because as use y the time I figure out that it was not Polaris.nor Aeromemexico but the fly was with Delta and no were was listed on my confirmation.

Reply from CheapAir.com2024-05-31

Hi Teresa, Thank you for your review. We're really sorry to hear that you missed your flights. On our confirmation e-mails, we included that the first flights of your May 30th itineraries were to be operated by Delta. We also note that the issue was touched upon back on May 23rd when you reached out to us about a name correction issue for the original reservation. Did you not see that on the confirmation emails we sent to you? We reached out to Aeromexico to see if they would allow you to rebook your flights from today--either through us or with them directly--but they reminded us that you purchased their Basic Economy fares for May 30th, which are non-refundable and do not permit itinerary changes whatsoever. While we and Aeromexico certainly understand your frustration, the airline says that if you did not use your tickets with them as scheduled today, that you would have been marked as a "No Show" and that the value of the tickets would be forfeit to the airline. I know that is not the answer you would like, but only the airline itself can waive or bend their own rules, and in this instance they have declined to do so. We have emailed you all the information about your tickets and how you can proceed. Please let us know if we may try to be of further assistance.

It took 6 hours

It took 6 hours for the saved credit card error to be declined or at least to get the notification. In that time the price went up by 120 dollars. The decline should have been immediate. This was about the first booking [2421468534].

Reply from CheapAir.com2024-05-31

Hi CustomerR, Thank you for review and providing your feedback on our service. We see that your booking was originally made on May 29 at the end of the day and had declined. We usually will automatically trigger an email message to inform customers when that happens. It doesn't look like that happen with your booking as the decline message we received from your financial institution wasn't clear and requested we try to obtain a manual approval with them. That is why we were unable to trigger an automatic decline message to you and once our staff got to your booking the next morning the airfare had increased. We apologize for not notifying you sooner. We recognize your frustration that the cost of the airfare increased. Unfortunately airfare is not guaranteed until a valid form of payment is received and the ticket(s) are issued. This is included in the terms and conditions you agreed to when you booked online. We hope you will consider using CheapAir.com again in the future. Thank you.

People also looked at