Design online custom t-shirts, other apparel and promotional products. Featuring high quality t-shirt printing and thousands of t-shirt design ideas. Free shipping, live help and no minimums.
Custom Ink (www.customink.com) has a 4.3 out of 5 rating on OK.one, based on 190 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how easy it is to use the online design tools to create personalized apparel and promotional items. People are also very pleased with the impressive print clarity and the high quality of the materials used. Many buyers mention receiving their packages ahead of schedule and appreciate the responsive assistance provided. Some reviewers were not happy with the sizing, noting that certain garments felt too tight or poorly proportioned. A small group of consumers also reported unexpected shipping delays or minor flaws like uncentered designs on products.
Auto-generated from all reviews of this business. For reference only.Hi Mandeep, Thank you for taking the time to leave a review. We are so glad to hear you are pleased with our print and apparel quality, and we hope to work with you again. -Christie, Quality Assurance Manager
The ordering portal was extremely easy to use and the product options are vast making it simple to find exactly what I was looking for.
Hi Teri, Thank you for taking the time to share your experience, we are so glad you found our design lab easy to use and our product variety. We truly appreciate your business. -Christie, Quality Assurance Manager
I used the option to have everyone make their own orders. This way, they could pay for their own orders. I not only fulfilled the minimum order I had told CustomInk I would be buying, but even had more orders. When it came time to complete the order, though, CustomInk then charged me personally MORE for the shirts. They should have adequately charged for the shirts in the first place, based on the number of shirts I said I would order. It's kind of a bait and switch. I was just the coordinator of buying the shirts--why should I have to then chip in for other people's shirts because CustomInk did not properly list the price? The shirts seem fine, so I give it two stars. It seems shady what they did.
Hi Jen, Thank you for your valuable feedback, and we are sincerely sorry for the pricing confusion you experienced with your group order. Our records show that this pricing issue was corrected a couple of weeks ago and a refund has been issued to you. -Christie, Quality Assurance Manager
I got tshirts, collared shirts and hoodies made for my company back in 2015. After 11 years no matter how much they are worn and no matter how many times they have been laundered, they are still like brand new. Not even a little bit of fading!! I don't believe I have ever come across such good quality apparel. I am not sure what kind of voodoo you are using, but keep up the good work. I'm starting to think that my hoodie is going to outlast me!!
Hi there, Thank you so much for taking the time to share your incredible feedback with us. We are absolutely delighted to hear that your apparel from 2015 has stood the test of time and washing so beautifully! -Christie, Quality Assurance Manager
The shirt is see through. Please send the same shirt but with a slightly thicker material.
Hi Joe, Thank you for your valuable feedback regarding the thickness of the shirt fabric. We are sincerely sorry to hear that the material did not meet your expectations, but we're glad to see we're already working on a replacement for you. -Christie, Quality Assurance Manager
Easy to order, timely delivery, good quality
Hi Rob, Thank you for your business and for sharing your positive feedback. We are so glad to hear that you found it easy to order and that your shirts arrived right on schedule. -Christie, Quality Assurance Manager
Was off center. Otherwise arrived on time and was good quality.
Hi Almari, Thank you for your valuable feedback, and please accept our sincere apologies for the off-center print on your order. We are glad to hear the delivery time and quality met your expectations. We see that we are currently working on a resolution for you, certainly let us know if there's anything else we can do. -Christie, Quality Assurance Manager
I had placed an order on Monday, June 1st, with a guaranteed delivery on Friday, June 5th, but my order was delivered on Monday, June 8th. The event was on the 7th. The quality of the work was great; however, it didn't arrive on time.
Hi Miguel, Thank you for taking the time to share your feedback. While we are glad the quality of the work met your expectations, we are incredibly sorry for the delivery delay that caused you to miss your event and have issued a full refund to make this right. We hope to have the opportunity to work with you again. -Christie, Quality Assurance Manager
Your platform is so easy to use. Thank you. Especially reordering - thats a breeze.
Hi Rebecca, Thank you for the positive review. We are so glad to hear that our design lab is easy to use and that reordering was a breeze for you, and we appreciate you coming back to us! -Christie, Quality Assurance Manager
I’ve ordered from Custom Ink lots of times and have always had great customer service. Every time I’ve placed an order I’ve gotten a personalized message from a rep who checks my design and makes sure everything looks perfect and then sends me a final proof to approve. This time, however, my product was immediately processed, printed and shipped. I’m sure there was some verification in the background but I was not notified. To the best of my ability I made my design aligned on the shirt, however it did print a bit off which stinks. Would this have been fixed by a rep on the back end? Who knows. I just wish I had had some communication before printing so I could be 100% certain in my design. On a positive note, the shirts shipped quickly and the materials are high quality, which is a hallmark I can always expect from Custom Ink.
Hi Sarah, Thank you for being a loyal customer and for sharing your valuable feedback with us. We are so sorry to hear about the print alignment issue, but we are glad you enjoyed the quick shipping and quality. Our records show we've processed a replacement order for you to make this right, and we truly hope to work with you again. -Christie, Quality Assurance Manager
Shirts are very small. Logos are very plastic feeling and don’t wash well at all.
Hi Rhonda, Thank you for sharing your feedback regarding the sizing and logo print quality. We are genuinely sorry to hear that the fit and texture did not meet your expectations, and we have sent you a couple of emails to help find a resolution for this issue. We hope to hear back from you! -Christie, Quality Assurance Manager
I ordered about $800 work of shirts for by small business. The design process and ordering was very simple. But when I received the shirts they were skin tight fitted shirts. This is the down side of ordering online. I trusted since the website said 100% guarantee that I was comfortable ordering the shits. But when I called and advised that they are unwearable and way too small, I was told that I could get 30% off another order and nothing can be done unless they was a problem with them. For the past 10 years I have never ordered any of our company shirts from anyway other than here. I spent $800 on what will now be the most expensive rags I have ever purchased. And you have lost a loyal customer. I recommend to find a local shop to order from so you can try them on.
Hi Scott, Thank you for your decade of loyalty and for taking the time to share your feedback. We are incredibly sorry for this frustrating experience, please reach out to us directly with your order details so we can find a proper resolution and make this right. -Christie, Quality Assurance Manager
Hi there, Thank you for your business and for sharing your positive feedback. We are so glad to hear that you found it easy to create your custom shirt using our design lab. -Christie, Quality Assurance Manager
Customer service was poor at best. Created all sorts of unnecessary trouble.
Hi Catherine, Thank you for your feedback, and we are sincerely sorry that our licensing approval process caused you a poor experience. We appreciate you bringing this to our attention, as we are always looking for ways to improve our customer service. -Christie, Quality Assurance Manager
Took way too long to deliver the end product for the price
Hi Todd, Thank you for your feedback, and we apologize if the delivery timeframe didn't meet your expectations for the price. Our records indicate the order actually arrived ahead of schedule, and we have reached out via phone and email as we would love to hear back and ensure you are ultimately satisfied. -Christie, Quality Assurance Manager
Perfect printing and such soft shirts can’t wait to share with my team!
Hi Kelly, Thank you so much for taking the time to share your feedback with us. We are so glad to hear you loved the shirts and printing! -Christie, Quality Assurance Manager
The website was easy to use abs the shirts arrived four days earlier than expected!
Hi there, Thank you for taking the time to write a review. We are happy to hear that our design lab was easy to use and that your shirts arrived much earlier than expected! -Christie, Quality Assurance Manager
Good customer service, nice product, on time delivery
Hi Karen, Thank you so much for taking the time to share your feedback with us. We are so glad to hear you enjoyed our customer service, the shirts, and that everything arrived on time. -Christie, Quality Assurance Manager
Ordered ball caps for our board members. The emroidery design was a little complex and I only had a picture of what I wanted. The result was fantastic and everyone was impressed with the quality of the cap and the work. Staff was very responsive and met my deadline without worry. I'm a big fan.
Hi there, Thank you so much for taking the time to share your feedback about the baseball hats. We are incredibly happy to hear that our team was able to bring your embroidery design to life perfectly and meet your deadline. -Christie, Quality Assurance Manager
Everything was easy to navigate and customize.
Hi Elizabeth, Thank you so much for taking the time to write a review. We are happy to hear that our design lab was easy to navigate, we hope to work with you again! -Christie, Quality Assurance Manager
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