Buy rare and hard to find music on vinyl records and used CDs from thousands of online record stores. Manage your music collection with a detailed discography on rock, electronic, hip hop, classical and other popular and obscure music genres.
Discogs (www.discogs.com) has a 1.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
Most reviewers were unhappy with their experience overall. Consumers often state that customer service is completely unhelpful, slow, and ignores support requests when problems occur. Buyers and sellers frequently struggle with outrageous fees, complicated website navigation, and unexpected account restrictions or payment hurdles. Some reviewers were happy with the platform, mentioning it is a fantastic place for tracking down rare music releases. Other users shared they had positive experiences browsing the massive database and building their collections over the years. A few people also noted smooth transactions when purchasing cheap records without encountering any major delivery issues.
Auto-generated from all reviews of this business. For reference only.Terrible experience. Made a purchase way before Christmas, never got the record. Contacted seller, got answered to contact local courier. Since they provided me with no valid tracking number I cannot contact any courier. Don't deal with this seller
My first time using Discogs, and the CDs were received way before the pre-advised delivery date, and in perfect, as described condition. I particularly liked the traffic lights system of advising payment received and shipping status. Based on the truly excellent service I received, I will definitely be using Discogs again!
Paid for goods from a vender called planet wax did not arrive site not very helpful. Do not use this site.
I've been using discogs since 2025 and in general it's an ok-ish service (considering the state of buying things online in 2025). But I've been trying to get my money or my record from the seller since june 2025 and I'm still not done. The support is, how to put it lightly... no helpful. I've used all the available options and I've opened two tickets but it's like bots out there, no real people. This is a bit embarrassing.
Awful policies. Sellers can incorrectly list vinyls with inflated conditions, and then if you legitimately complain the seller leaves you untrue negative (and offensive) feedback and Discogs does nothing. There is no support at all from Discogs, and no come back for the seller. AVOID.
Terrible policies. People who send you goods that aren’t as they are described are allowed to give the customer bad reviews if they make a complaint. The website is ridiculous if you want to contact customer service it is virtually impossible. eBay is much better as is Amazon
Discogs used to be amazing but now it lets too many scammers sell and the customer support is embarrassingly bad it makes O2 look good been waiting 4 days for a response to a request for help
"Enshittification, also known as crapification and platform decay, is a pattern in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to users and business customers to maximize short-term profits" Discogs is a good example of this. I used to sell records on the site in a fair way, but now it's literally not worth it due to the extortionate discogs fees and being locked into using PayPal: yet more fees. For example, I sold a record for £7.58, after shipping and packaging, £4.96 hit my bank account. That's 34.56% they creamed off in fees. Quite shameless considering the owners wouldn't have a business if it wasn't for the users who contributed to its creation. Ebay is now the far cheaper option to sell music after they removed their seller fees.
no response on a ticket. only a auto message with the ticket number 1098804. login problem please solve this problem its solved in a minute.
Discogs is not a Music Store, as it is categorized here. Discogs is the largest music database. Every music release in the world, from all the genres, is found on Discogs, with many details. Discogs allows individual persons to sell CDs, vynils, cassetes, from their own personal collection. That doesn't make Discogs a music store.
a quick update to my absolutely AWFUL experience with this facade of a "company" - basically all this is, is likely 1 person behind a computer. Don't expect ANY customer support of any kind, sellers can leave any feedback they want on you as a buyer EVEN IF YOU DON'T COMPLETE A TRANSACTION WITH THE SELLER they can still leave you negative feedback. NOTE YOU CANNOT LEAVE BUYER FEEDBACK FOR SELLERS either, so extremely one sided. If you have problems with your order, again don't expect any help, you are on you own while Discogs rakes in the cash.
Would never use this site again ,ordered a album from a seller never received waited over a month,contacted there site ?
Sellers shouldn't be able to leave negative feedback in retribution. I paid the moment of sale. The seller sent me a cheaper version and not what was listed, then wanted me to pay for shipping the record back for a partial refund. I did not agree with the terms as it would have cost me for something that was not my mistake. The seller wished me a CRAPPY Thanksgiving in messages. The seller left me negative feedback on the very last possible day to do so. I used Discogs for years but I guess I will just continue with eBay from now on.
If a seller sells you a faulty or incomplete item there is no come back, no way to get a refund and no cover. I’ve tried this site 3 times. 1 purchase was fine, 1 the seller sent to a wrong address but gave a refund as I didn’t receive it and 1 purchase the seller sent an item with things missing, asked for it to be returned but refused to pay postage, then offered a partial refund but never paid it. The site offers no way to enforce your consumer rights. I’d advise against ever using it, you can easily be ripped off.
Site with so many scammers and no customer support whatsoever. If you buy anything, you'd better pray the seller is a good person because the customer support is nonexistent
Shockingly terrable
One of the worst experiences ever. I've been waiting to become a seller for a year now. Yesterday my account was inactivated for an unknown reason despite the fact I'm regularly buying CDs. No explanation, no email. After activation I realised all my CD listed for sale are gone. I give up. I spent tons of hours with this web and lost my patience. I have enough. It seems this is run by bunch of amateurs with zero knowledge about this business and about how similar businesses work these days.
As a collector with strict grading standards, I had a negative experience with Discogs’ support after receiving a record that was not as described. Attempts to resolve a grading dispute through their system led to delays and unsatisfying communication, leaving me with little recourse as a buyer. I found seller communication and accountability lacking, which put all the burden on me to document, prove, and push for a resolution. The process became so draining that I stopped using Discogs for major purchases and no longer trust their dispute system. Discogs could regain trust by streamlining support, enforcing stricter standards, and providing more transparent, effective escalation for legitimate complaints. If you demand consistent quality and problem resolution as a buyer, be prepared for frustration and keep thorough transaction records.
I got scammed by a seller on Discogs to the tune of €317, for a box set of Bruckner Symphonies. He has failed to send anything and claims to have contracted Coronavirus and been confined to a hospital bed. The narrative is most unlikely and there seems to be no obvious customer support or concern for fraudulent activity on their site. I am having to raise a dispute with PayPal as this is the only chance I have of getting my money back. Caveat emptor
Fees are super high these days on stuff you sell, plus packaging fees.
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