1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342
About this business
Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.
Written by the business, not verified by us.
Is Expedia legit?
Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations.
Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.
Auto-generated from all reviews of this business. For reference only.
Used to be my go to for travel arrangements. I am a platinum member but sadly I will no longer be using them as they are a mess! Computer glitches have resulted in very costly ( for me!) mistakes. And it is impossible to talk to a human or get a response from the customer service. So sad… they were such a great company…😢
Reply from Expedia2026-08-10
Hi Susan,
Thank you for sharing your feedback. Your loyalty as a Platinum member is valued, and we want you to have a smooth experience when planning travel. Please contact us at expedia.com/helpcenter for further assistance.
Thanks,
Expedia Customer Support Team
I booked an 8-night stay through Expedia but never checked in or stayed at the hotel. The Expedia agent told me that they had contacted the hotel and that the hotel had agreed to charge me for only one night. However, I was charged for all 8 nights. Despite several follow-ups with Expedia, I have received no refund or resolution.
Reply from Expedia2026-08-10
Hi Marjan,
Thanks for sharing your feedback about the hotel booking, charges you received, and the delay with your refund. We understand this has taken more time and follow-up than expected.
Please contact us through our Help Center at Expedia.com/helpcenter so our team can take another look.
Thanks,
Expedia Customer Support Team
I spent approximately 5 hours and made 8 separate customer service calls trying to change a flight I had booked through Expedia.
Multiple Expedia agents repeatedly told me that my flight could not be changed and that I would need to purchase a completely new ticket. I was eventually connected with an agent who successfully changed the flight — meaning the change was possible the entire time.
This was incredibly frustrating and potentially very expensive. I was seriously considering purchasing an additional flight for 800 dollars because Expedia's representatives repeatedly told me my existing ticket could not be changed.
Eight customer service interactions and approximately five hours of my time were wasted because I was given incorrect information.
I would strongly recommend that travelers book flights directly with the airline rather than through Expedia, because if something goes wrong, getting accurate help appears to be extremely difficult.
Expedia needs to seriously address the training and accuracy of its customer service representatives. Customers should not have to call eight times to finally find someone who knows the actual rules of their ticket.
Reply from Expedia2026-08-09
Hi Kateri,
We appreciate you bringing this to our attention. Your feedback highlights the importance of accurate guidance and consistent support, and we’re reviewing this internally to help improve training and service quality for future interactions.
Please contact our support team through Expedia.com/helpcenter so we can investigate and assist further.
Thanks,
Expedia Customer Support Team
If there were 0 stars. Then you would get -6. Your company is horrible. You take people money and make up BS rules to never refund them their hardworking money. I booked a flight for someone. They couldn’t go because of an issue. I canceled the flight. And I couldn’t get the refund back, nor any credit to my name. I was the one that booked it. Under my name and credit card. I should get the refund. Or the credit should come back to me. I will never book anything with your company ever again. I will let everyone know as well to stay away from your company. You are a bunch of thrives.
Reply from Expedia2026-08-09
Hi Maqsood,
Thank you for sharing your feedback. It’s important to us that customers have a clear and consistent experience, and we want to ensure your concerns are handled through the appropriate channel.
Please contact us through our Help Center at expedia.com/helpcenter to connect with our team based on the policies tied to the reservation.
Thanks,
Expedia Customer Support Team
I have used Expedia often for years. My mother is in Palliative care and had to change flights around and I have never waisted so much time and effort to get pushed around and blaming the airlines and to call the airlines when the airlines send us back to Expedia. I will never use Expedia again for something that should have been easy and simple to repair. They just lost a good loyal customer.
Book direct with airlines to avoid confusion and for any customer service.
Thank you for your response but my son still missed the flight because of your customer service. I am available anytime to discuss to help improve your internal process, but the main problem is taking ownership of the problem and helping. That is NOT what happened
Reply from Expedia2026-08-08
Hi Philip,
We appreciate your loyalty and the time you took to share this with us. We can see why this experience raised concerns, especially when timely help was needed.
If you still need help, please visit our Help Center at expedia.com/helpcenter and our team will be happy to assist you further.
Thanks,
Expedia Customer Support Team
Absolutely terrible customer service. One of the worst experiences I’ve ever had with Experia. When the airline cancel a flight that is part of your trip, they don’t take responsibility or make any real effort to help you find an alternative they simply leave you stranded.
Everything seems fine as long as everything goes according to plan. But the moment something goes wrong, such as a flight cancellation, don’t expect any assistance or support. You are basically left on your own to figure everything out.
Expedia should be there for its passengers, especially when the airline itself cancels a flight. This experience was extremely frustrating and completely unacceptable. I would not recommend Expedia and will definitely think twice before booking with them again.
Reply from Expedia2026-08-08
Hi Carol,
Thank you for taking the time to share your feedback about your experience during a change to your travel plans. We’re sorry this experience left you with a poor impression.
Please reach out to us at expedia.com/helpcenter, and our team will be happy to review this further.
Thanks,
Expedia Customer Support Team
Made a booking, wrong date, called immediately and they refused to help. Told me i had to pay in full. This time s illegall, according to distance selling they should refund mistakes if notified within 24 hours
Will never use these people again
Reply from Expedia2026-08-09
Hi,
Thank you for bringing this to our attention. We’re sorry to hear your experience with customer service fell short. Please reach out to us at Expedia.com/helpcenter so we can review what happened and look into this further.
Thanks,
Expedia Customer Support Team
This was devastating! Expedia took over $4,000. We went to catch our flight; they said we needed an ETA, and it would take a few minutes. 6 hours later, we missed our flight, and then the ETA arrived. They said to come the next day, and we'd be put on another flight. No one helped us; British Airways said to phone Expedia, and Expedia said to phone British Airways. Expedia blamed us and said we 'no-showed '; we were there 3.5 hours early. They told us to cancel since we didn't make the flights, and we would get the tax back from $3,500. Our hotel wouldn't give us our money back either, making it over $4,000+. After being on the phone yesterday for 6 hours, hearing them talk in circles, and today for 8 hours talking in circles, deflecting their responsibility, lying, and saying we 'no-showed,' we are giving up. It feels like Expedia has what they can! We are so devastated, and we can't afford another holiday!
Reply from Expedia2026-08-07
Hi Davita,
Thank you for sharing your feedback. We can see how the flight and hotel booking experience, including the airport delay, the no-show issue, and the financial impact, would raise concerns.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review the details and assist further.
Thanks,
Expedia Customer Support Team
Beware of the broken booking system: €3,000 frozen, zero confirmation, zero tickets, zero help!"
Absolute nightmare! I attempted to book a flight and hotel package through Expedia for €4,000. During checkout, the system encountered a glitch: the airline placed a massive pre-authorization hold on my card for nearly €2,890 without my final confirmation or generating any PNR/booking reference. Moments later, Expedia's payment gateway failed the rest of the transaction because it wanted to charge me AGAIN for a FULL PRICE OF €4,000 and I didn't have the remaining funds for the full package.
Now, my money is frozen, I have zero bookings, no confirmation number, and customer support on the hotline was completely useless—telling me they "can't see my account or reservation in the system and cannot help me, I should contact my bank". Expedia took my funds (or locked them) and left me stranded with a broken system error.
Fix this immediately and release the unauthorized hold on my card, or I will escalate this case to European consumer protection authorities for unauthorized transaction handling!
Reply from Expedia2026-08-07
Hi Michal,
Thank you for your feedback. We understand how important it is to have clear booking confirmation and access to your funds, and we recognize your concern about the payment hold.
Please reach out to us via our Help Center at expedia.com/helpcenter so our team can look into this further.
Thanks,
Expedia Customer Support Team
This site is one of the worse for hotel reservations.Stay away from this site.Booking .com site is much better than Expedia.Neither Expedia can cancel or hotel can cancel last minutes reservations.
Reply from Expedia2026-08-07
Hi Anil,
We appreciate you sharing your feedback about your hotel reservation and cancellation experience. We’re sorry to hear about the issues you encountered.
Please reach out to our Customer Service Team at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
We've used Expedia for year for flights and hotels and have always been happy.
For the first time we just tried to cancel a flight (2 seats) that we paid extra for because it said they were fully refundable. We couldn't cancel on line easily so had to call Customer Support who said we could get a refund minus 2 X $68 "Airline Tax" that wasn't refundable i.e. pay tax on something we never purchased??? To make a long story short we escalated to a Supervisor and, after 47 minutes on the phone, Expedia agreed the taxes were refundable as well and processed a refund for the entire amount. I am so angry I could scream and will never use Expedia again.
Reply from Expedia2026-08-08
Hi Gordon,
We appreciate you taking the time to share your feedback. We’re sorry the cancellation process did not meet your expectations.
Please reach out to us at expedia.com/helpcenter so our team can review your concerns and assist you further.
Thanks,
Expedia Customer Support Team
I tried to leave a review on my vacation experience and because it is not good they won’t accept it. I was telling the truth and I had pictures to back me up. I will no longer use Expedia. They don’t want the public to know the truth. I find that very disappointing . Anything to make a dollar even if it means disappointing people on their family vacations.
Reply from Expedia2026-08-06
Hi Caroline,
We appreciate you taking the time to share this feedback. We'd like to understand what happened and work toward a better experience going forward.
If you’re open to it, please reach out at Expedia.com/helpcenter so our team can look into this further.
Thanks,
Expedia Customer Support Team
Edit: changing my review & stars to reflect Expedia's response.
Per Expedia's response, I ended up in contact with agent Allen T. After reiterating the situation and offering to send screenshots proving that the mobile website did not list the hotel's check-in time anywhere until after payment, Allen was able to procure a refund waiver.
I have no idea if the hotel ever received money considering that the cancellation occurred so shortly after booking; it's unclear if this refund is coming directly from Expedia, or if the hotel finally accepted the refund request. Either way, I am impressed at how quickly this was dealt with.
Original:
Absolutely terrible company.
Our flight was originally scheduled to depart at 8:30pm. After being on the plane and in queue on the runway for a few hours, we were told that we must return to the gate since the flight would be delayed until the next day due to bad weather.
Not wanting to sleep at the airport, I specifically Googled for "hotels near me with late night check-ins". Expedia explicitly advertised a select hotel with seemingly wide-open check-in times (i.e, no check-in time was indicated on the mobile site, nor was the check-in time indicated anywhere under the special check-in instructions). It was only AFTER I made payment that the email confirmation and mobile site both displayed a check-in time of 3pm. I called the hotel, and they confirmed that it would not be possible for us to check-in overnight.
An expedia agent claims to have made a refund request to the hotel which the hotel apparently denied, yet, my understanding is that the payment goes to expedia prior to check-in, and it is only AT check-in time that expedia authorizes the hotel to charge their virtual card. Bear in mind that the hotel booking and cancellation occurred within a small window from 1am-2am, well before the actual check-in time of 3pm. None of this would have happened if the check-in time was displayed before payment.
Reply from Expedia2026-08-06
Hi Spencer,
Thank you for letting us know about your experience. We understand your concern about the quality and accuracy of your booking.
Please contact us at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Had the trip insurance and a legitimate claim. Over a month later I am still going back and forth to get the hotel refund. Expedia is a corrupt company as far as I can see.
Reply from Expedia2026-08-06
Hi Yvonne,
Thank you for sharing your feedback about the delay with your insurance claim and refund. We understand this has taken more time and follow-up than expected.
Please contact us through our Help Center at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Be careful when buying a low-cost airline ticket. I bought a ticket to Prague, but it never appeared on Ryanair. Expedia doesn’t seem to care about low-cost airlines, and I never got any help from them. I lost the money for my ticket and had to buy a new one directly from Ryanair. I would never use Expedia again.
Edit:
After following your suggestions and contacting customer ‘support’, I’ve been told there’s nothing they can do due to having no authority and sent me in circles to chase it up with Ryanair who I have already spoken to. So all that’s come of it is just me losing money and wasting time.
Reply from Expedia2026-08-07
Hi Irina,
Thank you for sharing your feedback. We’re sorry to hear about the issue with your booking and the support you received. This is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this and assist you further.
Thanks,
Expedia Customer Support Team
☆☆☆☆ ☆ 0Star
I have been using Expedia for years, but after this experience, I am seriously questioning whether I will ever use them again.
I was booking a vacation package that included a flight and rental car. At the final step of checkout, the price suddenly increased. I did not agree to the new price, yet I ended up with a pending charge from the airline without receiving a confirmation email, itinerary, or booking confirmation. No customer should ever have to wonder whether they were charged for something they never agreed to purchase.
What made the experience even worse was Expedia’s customer service. I spent my time explaining what happened only to be transferred around and told there was nothing they could do. The representatives were often difficult to understand, communication was frustrating, and no one seemed empowered to actually resolve the problem. If customer service cannot fix issues or provide clear answers, what is the purpose of having customers call in the first place?
This is not the first time I’ve seen Expedia display one price only for it to increase at the last second. It leaves customers feeling misled and pressured into paying more than they originally agreed to. Transparent pricing shouldn’t be optional—it should be the standard.
Travel is already expensive and stressful. Customers deserve honesty, clear communication, and support when something goes wrong. Instead, I was left with uncertainty, wasted time, and a pending airline charge for a booking I never intended to make at the higher price.
Expedia needs to take responsibility for these pricing issues and improve its customer service. Until that happens, I cannot recommend booking through Expedia. There are too many other travel companies that value transparency and treat their customers with respect.
Reply from Expedia2026-08-07
Hi Jeanene,
Thanks for sharing your feedback. We’re sorry to hear about the package price change at checkout, the pending airline charge without clear confirmation, and the trouble getting clear support.
Please contact us through our Help Center at expedia.com/helpcenter so we can review this with you.
Thanks,
Expedia Customer Support Team
I am writing this review to warn other travelers.
I tried to call the Holiday Inn directly to book a room. I searched for the hotel’s phone number, but the call was routed to Expedia without making it clear that I was no longer speaking with the hotel.
Believing I was booking directly with the hotel, I completed the reservation. When I arrived, the hotel staff showed me that the hotel’s actual rate was about $107–109 per night, while I had been charged about $234–238 per night through Expedia.
The hotel told me they could not correct the price because the reservation had been made through a third party.
In my opinion, this booking process is misleading. Customers trying to reach a hotel directly should not be redirected without a clear warning that they are speaking with a third-party agency.
Please be careful. Before giving your credit card information, make sure you are actually speaking with the hotel and not with a booking agency.
Reply from Expedia2026-08-06
Hi Sergio,
Thank you for bringing this to our attention. Clear booking information matters, and it’s understandable that this raised concerns about the reservation process. We’re taking your comments seriously.
Please contact us through expedia.com/helpcenter, so we can look into this further and provide support directly.
Thanks,
Expedia Customer Support Team
If I could leave no stars that would be preferable , but one is the lowest option available . They sneak in fees and take money before you pay the full price, then keep that money even if cancelled. Don’t even notify of the company policies directly, so more surprise fees are presented. Total crap factory , I will stick with direct service from now on.
Reply from Expedia2026-08-07
Hi Michelle,
Thank you for sharing your feedback. We can see how unexpected fees, charges before full payment, and unclear booking policy details would leave a poor impression.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further and assist you.
Thanks,
Expedia Customer Support Team
I use to use Expedia all the time for my car rentals, this time they slipped a third party in to make the reservation with Hertz, they book it and the next thing I get an up front charge for $503 before I even pick up the car two weeks later. I thought that it was part of the actual rental charge. When I got to Hertz two weeks later to pick up the car, they had no record of the 503 charge and charged me $665 for the week. Rental cars.com said that basically it was a charge to make the reservation, total BS. My car rental for the week now cost me $1,168 for the week. DON'T use Expedia, they are now using these middle men companies rather than directing you directly to the car rental companies and these add charges are slipped in with out notice, I am done with Expedia!
Reply from Expedia2026-08-07
Hi John,
Thank you for sharing your feedback about your car rental booking experience. We understand your concerns regarding the charges and booking details.
Please reach out to our Customer Service Team at expedia.com/helpcenter so we can review this further and assist you.
Thanks,
Expedia Customer Support Team
I booked flights through Expedia, they took the money out and I had confirmation emails of my flights. Then a few days later, the money spent on flights suddenly get re-imbursed to me. After checking my booking reference of my flights, there's no history of my flights. After speaking to Expedia about my problem, they said they could not see any history of me booking with them (even though I had confirmation email) after saying I want to make a formal complaint my details were suddenly found. Then apparently when I booked my flights it was only 'pending' even though money came out and I had confirmation emails. Now they are saying I have to re-book the flights (and the cost of flights has gone up). So now I have booked through another company, as I am never giving my money to them again. Also, when I said I want to make a formal complaint I only get emailed a link a to help support page, where you are actually unable to make a complaint.
Reply from Expedia2026-08-06
Hi Chloe,
Thanks for sharing this review. We can see there was a gap in the experience you expected, and we’d like to look into it further.
Please contact us at expedia.com/helpcenter, so our team can review the details and support you further.
Thank,
Expedia Customer Support Team
