1111 Expedia Group Way West, Seattle, 98119, US1-800-397-3342
About this business
Expedia is your one-stop travel shop for flights, hotels, vacation rentals, car rentals, and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: We’re right there with you, every step of the way. Travel is more rewarding with Expedia: Members get immediate discounts and OneKeyCash to spend on their next trip. The more you bundle, the more you can save: Add a hotel to your flight booking any time—there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates.And with 24/7 support, we’re here to help when you need it—with a human touch. Save today, earn for tomorrow. With Expedia One Key*Expedia's free travel rewards programGet instant discounts on this trip. Earn OneKeyCash for the nextSave 10% or more with Member Prices on over 1.5 million hotels, homes, and car rentals as soon as you joinEarn OneKeyCash on all hotels, homes, and car rentals—it’s that easy$1 in OneKeyCash = $1 to save on future travel/tripsUse your OneKeyCash as soon as it’s in your account, and start saving on your next eligible tripMembership that grows with youThe more you travel, the better the discounts & rewardsMore discounts: Silver members save 15% or more on select stays with Silver Prices; Gold and Platinum members save 20% or more on select stays with Gold/Platinum Prices.More OneKeyCash: Your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at select VIP Access PropertiesEvery trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15Flight PerksFly better with usGet automatic alerts when the price drops with free Price Tracking for flights.Book your flights with us, keep earning miles with your airline.Gold and Platinum members get free One Key Price Drop Protection on select flight bookings made in the app. SupportGet in touch with Expedia Customer ServiceOur customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone. Reach us by phoneTo get you to the right agent and phone number, we'll need to ask a few questions first.Chat with usOur Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.Do it yourselfFollow a step-by-step process to change or adjust your booking.Go further with the Expedia appSave even more - get up to 20% on select hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.*1: Save on select properties with Member Prices, earn OneKeyCash on hotels, homes, car rentals, activities, ground transportation, and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands. 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million car rentals with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third party rates at VIP Access 7: Trip elements must be worth $25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for select bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply.
Written by the business, not verified by us.
Is Expedia legit?
Expedia (www.expedia.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 94% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently pointed out that customer service representatives were completely unhelpful and unreachable when problems arose during trips. Travelers also faced frustrating issues regarding refunds and unexpected extra charges that significantly increased their travel costs. In many cases, people arrived at their destinations only to find that hotels or car rental agencies had no record of their confirmed reservations.
Some people were satisfied with customer support, noting quick assistance and effective solutions to resolve unexpected booking issues. A few reviewers also mentioned having smooth past experiences and successful arrangements without any major complications.
Auto-generated from all reviews of this business. For reference only.
Expedia's web site in "My Trips" shows 2 different flight times from Raleigh for our Delta flights to Las Vegas.
When I check our booking on the Delta web site there is a third departure time. When I contacted Expedia through their chat , I got a foreigner who had no clue what I was talking about. He was as useless as tits on a bull.
We eventually got it straightened out directly with Delta.
I have used Expedia for years, all my trips, but this is the last one!
Reply from Expedia2026-08-02
Hi,
Thank you for bringing the conflicting flight times shown in My Trips to our attention. We’re sorry for the confusion this caused.
Please contact us through the Help Center at expedia.com/helpcenter so our team can review this further and assist you.
Thanks,
Expedia Customer Support Team
Nofound no modification 40min after accidentally wrong date booking
The expedia app changed the my stay date when I closed the app to text my family to confirm the date. When I returned to the app I over looked the month and booked the hotel and I sent my brother a screenshot when he called me 30in later because booking was 35 days later. I called Expedia 10min after and I asked modify the date or cancel or refund or get expedia credits to use for other bookings. Initially they pretend to modify to the date I requested and according to them there were no availability unless I wanted to upgrade to rooms with fireplaces for twice the $$$. I said no! They pretended to call the hotel but could not reach anyone sounded odd to me and I called myself and hotel inform me that it has to be addressed through the Expedia since I booked these through expedia! I called back asked to modify to another date since it was booked one month early accidentally. This time they told me that they cannot even modify without the hotel’s approval. I am disgusted at this point, apparently the sent an email they are still awaiting the response since I called back 72 hours later as they suggested. I spent 2 hours on the phone again with a manager no modification no pertial refund for a booking that is a month from now? Asked me if I want to book anything else and cancel the $1,000 worth booking without any refund. Seriously? Who does that? Especially I called them to address the error 40 minutes after booking? This is zero regard for 16 people that are involved and zero regard for my time and $$$! I had it with Expedia!!!!!!! My 3rd called ended with an empty promise to wait until the hotel emailed them back! But two hours later they e-maled saying no refund will be issued if canceled with an entire month ahead I time! Un****believeable.
Reply from Expedia2026-08-02
Hi Saiful,
Thank you for taking the time to share your experience and concerns about the booking date and the assistance you received. When travel plans do not go as expected, clear booking information and consistent support are especially important.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review the details with you.
Thanks,
Expedia Customer Support Team
Absolute failure by Expedia – System error split my family and support refuses cash compensation!
I recently booked through Expedia, but due to a platform system error, my family was split across separate rooms upon arrival, causing immediate stress and disruption. When I contacted customer support, agents openly acknowledged that the fault lay entirely with Expedia's system error.
Despite admitting fault, Expedia support has failed to provide a proper resolution. They refuse to issue cash compensation for the severe disruption caused, hiding behind rigid policies and offering only OneKeyCash store credit instead. When I insisted on a proper cash resolution in writing, they claimed managers are unavailable in chat and demanded a phone call while refusing cash entirely.
A partial expense refund for out-of-pocket costs does not excuse a platform failure that ruins a family's arrival. I expect a prompt response from Expedia’s executive escalations team to resolve this with proper cash compensation, otherwise, I will proceed with a full bank chargeback and formal consumer complaints.
Reply from Expedia2026-08-02
Hi Daniel,
Thank you for sharing your feedback. We’re sorry to hear about your experience, and we understand how important it is for room arrangements to be handled clearly and correctly, especially when traveling with family.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
DONT BOOK ANYTHING With EXPEDIA. my wife and I lost a fly from Punta Cana to ny because my Expedia app was showing a departure for July 28. I when to the airport on July 28 and the fly was scheduled for July 27. A day before. I call expedia and send them a photo of the app showing the departure for July 28. They didn’t care. They told me it was my fall . I had to buy another fly for July 29. The fly cost was very expensive. Please don’t book anything with Expedia. Don’t take any chances. It’s plenty other companies you can choose.
Reply from Expedia2026-08-02
Hi Jose,
We appreciate you bringing this to our attention. We understand your concern about the flight schedule display in the app.
Please contact us securely through our Help Center at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Expedia.ca is a notorious website. It booked me a hotel in San Francisco for five nights at a high price of $1292.19 Canadian dollars. When I arrived at the hotel for check in , Ram's hotel at 80 - 9th Street, San Francsco.CA94103, the hotel entrance door was locked. There was no way to get in. There was no door bell. I knocked on the shabby wooden door of about 4 feet wide, there was no one to answer the door. In frustration I requested a full refund and was denied. I gave Expedia.ca 1 star is more than it deserves.
The following message is my further reply to Expedia.ca 's negative response:
This case sounds like a robbery in broad daylight! Please think about me. I was expecting to stay in Ram's hotel for five nights, out of the blue, I was denied entrance when I arrived at about 4 pm in the afternoon on July 20, 2026. I did not even have a chance to stay for one night. You robbed me $1292.19, my lifetime hard-earned money. I will fight for justice! Please do provide me your legal full name and address, just to make sure I am suing the right party.
Reply from Expedia2026-08-03
Hi Jonnie,
Thank you for sharing your feedback. Arriving for check-in and not being able to access the hotel would certainly be concerning. Your comments have been shared with the appropriate team.
Please visit expedia.com/helpcenter and sign in. Then click the "Help" button in the bottom right corner to connect with support.
Thanks,
Expedia Customer Support Team
I would write it zero if I could I’ve been using Expedia for years and their service has gone so far down the hole. I’ll never use it again. I would advise no one to ever use Expedia boycott Expedia. Customer service is horrible. The way they trick you on the planes that they book you with is horrible. I’ll never use Expedia ever again.
Reply from Expedia2026-08-01
Hi Steve,
Thank you for reaching out and for sharing your feedback with us. We’re sorry this did not meet expectations.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
Reserved a late night review of hotel room, we had to make changes we called the Quality Inn Schaumburg IL and they said to contact expedia. We then jumped on a plane, so we used the cancel button of the Expedia reservation while in the air using WiFi. Expedia website acknowledged the cancellation and moved to the next screen to reserve another hotel for $0 as we already paid Expedia $367. We reserved another hotel room, the credit card was billed again for $367 for another room.
I called Expedia this morning and they said it's our fault that this happened we should have called. When their website led us exactly down the wrong path.
We never checked into the Quality Inn and we paid over $700 for two hotel rooms when we utilized one.
We will never use Expedia or Quality Inn again
Reply from Expedia2026-08-01
Hi Eric,
Thank you for sharing this feedback with us. We’re sorry to hear about your experience, and we understand how important it is to have a smooth and comfortable stay.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further and assist you.
Thanks,
Expedia Customer Support Team
I tried to reserved two nights stay, 45 minutes the way, Expedia tried to give me a smoking room! I called to verify they had the reservation before I drove 45 minutes away! And the hotel tells me it's a smoking room! I'm certainly not looking for a smoking room and I have my five year old! Did I get a message saying that I have a car rental reservation from Expedia! I did not need a car I did not reserve for a car rental! They ended up taking $15 out of my account that I can see so far! I have to cancel my card so they don't take $300 out of my account for a room that I was never able to use didn't even go there! SMH! Expedia is a joke.. Do Yourself, a favor and use, Another App! not Expedia!!
Reply from Expedia2026-07-31
Hi,
Thanks for taking the time to share your experience. We understand your concern about the room preferences and booking details.
Please contact us through our Help Center at expedia.com/helpcenter, where our team can review the details and assist you further.
Thanks,
Expedia Customer Support Team
I have booked many packages with expedia and have never had a problem. With my latest Ryanair flight I paid extra to sit together both ways. On the way out, it was fine, but we were split up when returning. I contacted Expedia and spoke to Sydney who dealt with my call quickly and efficiently and offered me two options - extra points or a refund. I chose a refund and this was in my bank account within two days. Excellent customer service.
Reply from Expedia2026-08-01
Hi,
Thanks for sharing your feedback. We understand your concerns and appreciate you taking the time to let us know about your experience.
Please visit our Help Center at expedia.com/helpcenter so our team can review this further and assist you. For future concerns, please don't hesitate to reach us at..
Thanks,
Expedia Customer Support Team
The company have no idea what they are doing. I booked into a hotel in almoradi. For work reason I needed to change.the bot told me to cancel the booking and make a new one. I have been charged for the booking I cancelled, even though it was in the cancellation timeline for the hotel. Avoid at all costs.
Reply from Expedia2026-07-31
Hi DJ,
Thank you for reaching out about your booking and cancellation experience. This is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
I will never book with Expedia again. They refuse to help us with a name change (a spelling mistake). They made us cancel the trip and then pay a huge fare difference
We couldn’t travel together as a family. Ended up costing us a fortune.
Couldn’t get anyone on the phone. Just a nightmare. Use any other service.
Reply from Expedia2026-07-31
Hi Stephanie,
Thank you for sharing your feedback. The support and booking process did not meet expectations, and this is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
Expedia is dishonest. 2 nights in a row I paid over $20 more through Expedia than I would have booking directly with the hotel! Deleting app now. Will never use again.
Reply from Expedia2026-07-31
Hi Patti,
Thanks for sharing your feedback. Pricing clarity matters, and this is not the experience we want for our customers.
Please contact us through our Help Center at expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
Zero stars. BA changed a flight so I cancelled in June 2026. I chased them a week later as no refund. Got a letter confirming I would get a refund in 7-10 days. Chased again This time I was told it would take 7-10 days for Expedia to get the refund from BA and then another 7-10 days for Expedia to refund me. One month later still no refund and they are telling me to go to BA. This is THEFT. Spoke to a supervisor he changed the story and timeline again and spoke over me during a call. Zero manners and customer service - and all Expedia say when they have a bad review is contact our customer service team. That’s the problem I have contacted them - and they are absolutely shite. Finally got put through to a senior supervisor who could not understand why the previous customer service people had not realised that something on their system needed changing.
Reply from Expedia2026-08-01
Hi Mark,
Thank you for letting us know about this issue and for taking the time to share these details. We’re sorry this did not meet expectations.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further and assist with the next steps.
Thanks,
Expedia Customer Support Team
If I could put a Negative 10 I most certainly would! The hotel did not have my reservation, so Expedia screwed up! Had to relocate to another property 30 miles away and Expedia STILL charged me even though it was their screw up!!
Customer service is the worst… on the phone for an hour. DO NOT USE EXPEDIA. There are not a travel service they are a scam and take zero accountability. Just book through the hotel yourself and save yourself the hassles and headaches Expedia provides.
Reply from Expedia2026-08-01
Hi,
Thanks for sharing your feedback. We understand your concern about the hotel not having your reservation, needing to move to another property, and still being charged.
Please visit our Help Center at expedia.com/helpcenter, where our team can review the details and help further.
Thanks,
Expedia Customer Support Team
These guys are truly scammers. Do not buy tickets from them. I had a cancellation and they held my reservation without allowing Southwest Airlines to take control over that and fix my problem. They were lying to me on the phone claiming that Southwest had the information but they didn’t. Expedia it’s not legit. Stay away from it.
Reply from Expedia2026-08-01
Hi Pablo,
Thanks for sharing your feedback. The communication and support during your trip did not meet expectations, and this is not the experience we want for our customers.
Please visit expedia.com/helpcenter, so our team can review this further.
Thanks,
Expedia Customer Support Team
I found a good hotel, and kept selecting next waiting to select the dates until I was surprised when it was like “Okay it’s reserved” but it was for the wrong dates. Then I tried to change the dates, but it doubled the cost. It wouldn’t let me cancel the reservation unless I bought insurance, so I bought cancellation insurance, which said that if I get injured, am sick, or have a work obligation, I can cancel and get 100% of my money back. Then I immediately afterward tried to cancel it because of a work commitment, and it said, "Sorry, we can’t refund you". So they just straight-up lied to me. Customer service said I was sol. Scam
Reply from Expedia2026-07-30
Hi,
Thank you for your feedback. We hear your concerns about the booking and cancellation process, and we can see why this would be upsetting. We’ve made sure your feedback reached the right team.
Please contact us at expedia.com/helpcenter so we can look into this further.
Thanks,
Expedia Customer Support Team
My experience with Expedia has been…very disappointing and frustrating
My experience with Expedia has been extremely frustrating and disappointing. I booked a hotel reservation for a trip to Shenzhen China via Hong Kong, but due to a typhoon, the airport in Hong Kong was closed and my flight was canceled. This was a documented weather emergency and entirely outside of my control.
I promptly submitted all required documentation, including proof of the flight cancellation, airport closure, and travel disruption. Despite providing clear evidence and participating in numerous email exchanges, Expedia has continued to delay a fair resolution.
What makes this situation even more unacceptable is that Expedia informed me that the hotel agreed to cancel four of the five nights, yet they still expect me to pay for one night that I could not use because I was physically unable to reach my destination. I never checked in, never occupied the room, and never had the opportunity to use the reservation due to circumstances beyond my control.
As a long-time traveler, I find it unreasonable that a customer should be penalized for a natural disaster and government or airport closures. Instead of demonstrating understanding and customer support during an emergency, Expedia has made the refund process unnecessarily difficult despite receiving all requested documentation.
I expected Expedia to advocate for its customers in situations like this. Instead, I have spent countless hours trying to recover money for a reservation I was unable to use because of a typhoon-related flight cancellation. This experience has seriously damaged my confidence in Expedia’s commitment to customer service and fair treatment of travelers.
I urge Expedia to honor a full refund and review its policies regarding travelers affected by severe weather events and other circumstances beyond their control. Until this matter is resolved fairly, I cannot recommend Expedia based on my experience.
Regards
Colin
Reply from Expedia2026-07-31
Hi Colin,
Thank you for bringing this to our attention. We’re sorry to hear your experience with customer service fell short.
Please reach out to us at expedia.com/helpcenter so our team can look into this further.
Thanks,
Expedia Customer Support Team
Booked a car hire in Bordeaux through Expedia. The car company cancelled last minute blaming the fires. Leaving us stranded. Expedia are refusing to give us our money back.
Reply from Expedia2026-07-30
Hi Dee,
Thanks for letting us know about your concern. We can see this wasn’t the experience you expected.
Please contact us through our Help Center at expedia.com/helpcenter so our team can review this further.
Thanks,
Expedia Customer Support Team
I bought cancellation insurance for a flight upon booking as I did not know when I would be returning, so I bought cancellation insurance. I recently called customer service to advise them I would like to cancel this flight. They advised me the carrier, Etihad Airways, assigned a negative value to this booking, and that I therefore would not be able to receive a refund.
I pointed out that 1) I do not care about the current assigned value of the flight from Etihad. That is an issue between Expedia and Etihad, and 2) why was I allowed to buy flight insurance if the option has potentially zero value? To me this seems highly unethical.
It was an $1800 flight. I am filing a gov't consumer agency complaint against them.
I will never use Expedia again.
Note to Expedia after their 1 response and 6 edits.
Prior to posting this I sent an email to travelATchat.expedia.com, which is listed online as an Expedia customer service email. That was sent 4 days ago, and while I did receive an autoreply stating my message would likely be responded two within 48 hours, that has not happened.
The link you posted below is a self-help database, not an email. I have already emailed you, feel free to respond.
Reply from Expedia2026-07-31
Hi George,
Thank you for reaching out about the cancellation insurance and refund. We’re sorry this did not meet expectations, and our team would like to review this further.
Please contact us through our Help Center at expedia.com/helpcenter so we can assist you.
Thanks,
Expedia Customer Support Team
My father-in-law unexpectedly passed away on April 18 after booking and insuring a family vacation for May. Despite paying extra for insurance, Expedia refused to provide a refund. We were even told we would have had a better chance of receiving one due to poor weather than because the person who booked and planned to travel had passed away.
The potential savings—about $7 per night on hotels—were not worth the frustration and lack of compassion. I booked my flights directly through Delta for less than Expedia charged, and Delta issued a full refund without difficulty.
Based on our experience, I cannot recommend Expedia. 0/5.
Reply from Expedia2026-07-31
Hi Anne,
Thank you for reaching out. We are sorry for your loss. Our team would like to review this matter and confirm what options may be available based on the policy.
Please contact us through our Help Center at expedia.com/helpcenter so we may assist you further.
Thanks,
Expedia Customer Support Team
